Crowne Plaza Chester by IHG

4.0 star property
Eco-certified hotel with full-service spa and health club

Photo gallery for Crowne Plaza Chester by IHG

Designer store
Exterior
Reception
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

The current price is AU$158
includes taxes & fees
15 June - 16 June

Explore the area

Map
Trinity Street, Chester, England, CH1 2BD
  • Chester Racecourse
    ‪4 min walk‬
  • Chester Cathedral
    ‪4 min walk‬
  • Chester Zoo
    ‪6 min drive‬
  • Manchester (MAN)
    ‪45 min drive‬

Room options

Premium Room, 1 King Bed (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

Premium Room, 1 King Bed, View (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 Single Bed

Suite, 1 Bedroom (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Premium Room, 1 Queen Bed, View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 19.8 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Chester

Crowne Plaza Chester by IHG puts you in the heart of Chester, within just a 10-minute stroll of Chester Cathedral and Grosvenor Museum. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include deep-tissue massages, facials and mani/pedis. The restaurant, Stables Bar & Grill, serves British cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and pool loungers. 10269 square feet (954 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. English breakfast is available at weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 4-property class Chester hotel include Chester Racecourse and Roman Amphitheatre.

What's nearby

  • Chester Racecourse - 4 min walk - 0.4 km
  • Chester City Walls - 4 min walk - 0.4 km
  • Chester Cathedral - 4 min walk - 0.4 km
  • River Dee - 15 min walk - 1.3 km
  • Chester Zoo - 6 min drive - 4.3 km

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Beer Heroes Chester - ‬3 min walk
  • ‪Watergates Wine Bar - ‬4 min walk
  • ‪The Shropshire Arms - ‬3 min walk
  • ‪Custom House Inn - ‬2 min walk
  • ‪The Flower Cup - ‬3 min walk

About this property

Crowne Plaza Chester by IHG

Eco-certified hotel with full-service spa and health club
Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square metres) and includes a conference centre. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 10269 sq ft of conference space
  • 954 sq. m of conference space
  • Built in 1989
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 17 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,269 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 for adults and from GBP 9.95 for children
  • Self-parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:30 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Frequently asked questions

What is the cancellation policy at Crowne Plaza Chester by IHG?

Crowne Plaza Chester by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Chester by IHG?

As of 9 June 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Chester by IHG on 15 June 2025 start from AU$157.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Chester by IHG?

Yep, Crowne Plaza Chester by IHG has a self car park for GBP 17 per day. Onsite parking is limited.

Is there a spa on site at Crowne Plaza Chester by IHG?

Yep, there is an onsite spa at Crowne Plaza Chester by IHG. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Crowne Plaza Chester by IHG have a pool?

Crowne Plaza Chester by IHG has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:30 AM to 8:00 PM.

What luxury perks are available at Crowne Plaza Chester by IHG?

Crowne Plaza Chester by IHG features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Crowne Plaza Chester by IHG a romantic place to stay?

1 hot tub and couples dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Chester by IHG.

Is Crowne Plaza Chester by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Chester by IHG is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Chester by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Chester by IHG serve breakfast?

You bet, our guests highly rate the English breakfast here! Offered at weekends from 7:00 AM to 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Crowne Plaza Chester by IHG?

No, Crowne Plaza Chester by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Chester by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Chester by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Chester by IHG?

No, only service animals are allowed.

Is there a golf course on site at Crowne Plaza Chester by IHG?

There isn't one on site, but Chester Golf Club is a short 17-minute walk away.

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

SUSAN

Stayed 1 night in Mar 2025

10/10 Excellent

mark

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in a great location, we will return
Stayed 1 night in Mar 2025

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
So close to town centre
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful party and overnight stay

We held our anniversary celebration at the Crowne Plaza and booked an overnight stay. We had a wonderful time from start to finish- nothing was too much trouble. All the staff were pleasant, obliging and welcoming. A little niggle over parking was resolved very quickly. Everyone complimented the hotel and the food. Thank you Crowne Plaza for making a special day even better than we hoped.
Stayed 1 night in Mar 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. We loved the room and the location is perfect to explore Chester. This is the second time we've stayed here and will return again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Cathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t forget the smokers please!

It was a lovely hotel in a great location but the smoking area was very poor. It was just a corner in the car park. Nowhere to sit and relax and the ashtray on the wall was broken. Very much like an after thought. A bench would have been lovely there and an easy solution.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Lovely hotel in a great central location. Great facilities. Ideal for getting together with friends.
Stayed 1 night in Feb 2025

10/10 Excellent

Derek Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all extremely helpful, polite and professional. The venue is clean, comfortable and within easy walking distance of all local attractions and amenities. Couldn’t fault. Thank you.
Stayed 2 nights in Feb 2025

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location lovely staff
Stayed 1 night in Mar 2025

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff helpful and friendly. Good location Car parking in outdated leaky building expensive and cramped.
Stayed 1 night in Feb 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort

Chester one nighter

Room was upgraded but still looked tired. Excellent parking on site. Staff quickly resolved issue of tv not working. Good location.
Stayed 1 night in Feb 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a lovely spot with lovely friendly staff, parking is the only nasty part of this hotel £18 per night !
Stayed 4 nights in Feb 2025

10/10 Excellent

Richard E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Disapointed no dressing gowns in the room ,makes it difficult when you wantvto usecthe gym
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Fabulous staff, so friendly. Room was good, food was good so overall an excellent experience and so much to see in walking distance of the hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Eileen

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

Nice relaxing break - nice to be able to have the spa facilities included in the cost.
Stayed 1 night in Feb 2025

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Overall the hotel feels dark, cramped and slightly shabby. Complicated story, but ended up with a cold room service meal for which I was double charged. The reception struggled to refund one of the charges, but did eventually get it sorted the next day. That was followed by a meal in the restaurant which managed to stay in my stomach for about 60 minutes, before it came through my system explosively over the next 12 hours. Disappointed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Complex to sort out different floors. Could have had a clearer explanation from staff. Very disappointed not to be able to get a light lunch before leaving.
Stayed 1 night in Feb 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good but it was expensive to eat and drink in the hotel
Stayed 2 nights in Feb 2025