6/10 Okay
JASON
22 Mar 2024
Credit Card Overcharge
The hotel itself was nice and comfortable however, they held $50 on my credit card which was expected and $96 as well which was UNEXPECTED. At check out, I spoke with the front desk and they said it happened all the time. Okay, they then said it would be refunded. 3 days later, I have $146 charge on my credit card and no refund. Day 4, no refund. Day 5, we'll see what happens but this is not good customer service. Why would you ever charge $96 more than the $50 for incidentals?
JASON
Stayed 1 night in Mar 2024