2/10 Terrible
florence
Travelled with family and small children
27 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon reaching the property, the location was filled with those who were on substance abuse standing around begging. We entered, and the receptionist, Sunitha, spoke rudely. When we got there, we were told by the receptionist to pay an additional fee for a security deposit. We did and were given the room key. When we entered the room, it reeked of foul order, and the white sheets had brown stains all over. The pillows were overused, stained, and very dirty. The halls leading to the room were dirty, with trash everywhere. We returned and informed the receptionist of the situation and how we could not sleep in such an environment. She responded that her rooms get booked each night, so if we don't like it, we can leave. Mind you, her voice towards us since we got there has been nasty and demeaning. We asked for a refund, and she said we booked off Expedia; they had to refund us, but she would refund the security deposit. Upon calling Expedia for a refund, I was told by a manager and a call center rep that they could not help me cause the receptionist refused to refund me. So I never got to stay in the hotel, and I never got my money refunded. The only thing Expedia could offer me was a 10-dollar cashchain telling me they were sorry for the inconvenience. I was very disappointed in their service and will never use them again. And I will most certainly never book a hotel at this location again
florence
Stayed 1 night in Jan 2024