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Commercial Hay Hotel

3.0 star property
Hotel in Hay with free breakfast

Photo gallery for Commercial Hay Hotel

Deluxe Family Room
Staircase
Balcony
Interior
Lobby

Popular amenities

  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping
The current price is AU$106
includes taxes & fees
1 Aug - 2 Aug

Explore the area

Map
199 Lachlan Street, Hay, NSW, 2711
  • Hay Heritage Walk
    ‪12 min walk‬
  • Dunera Museum
    ‪12 min walk‬
  • Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.4 out of 10
Good
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family

1 bedroom, hypo-allergenic bedding, individually decorated

Two Bedroom Family

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Budget Twin Room

1 bedroom, hypo-allergenic bedding, individually decorated

Budget Twin Room

7.6 out of 10
Good
(17 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Triple Balcony

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Triple Balcony

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Budget Triple Room

1 bedroom, hypo-allergenic bedding, individually decorated

Budget Triple Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe King Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

About the area

Hay

At Commercial Hay Hotel you'll be within steps of TAFE Riverina Institute and Hay Library. Highlights at this hotel include free continental breakfast and free self-parking. .This hotel offers free WiFi in public areas, a picnic area and express check-in. Other amenities include laundry facilities, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Hay hotel include Hay Park and Dal Wright Park.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.2 km
  • Hay Park - 3 min walk - 0.3 km
  • Hay Heritage Walk - 12 min walk - 1.0 km
  • Dunera Museum - 12 min walk - 1.0 km
  • Bishop's Lodge - 3 min drive - 1.9 km

Restaurants

  • ‪Robertson's Hot Bread Kitchen - ‬4 min walk
  • ‪Jolly Jumbuck Bistro - ‬2 min walk
  • ‪The Long Paddock Cafe & Grill - ‬4 min walk
  • ‪The Convent - ‬8 min walk
  • ‪The Black Sheep Coffee Shop Hay - ‬8 min walk

About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
Commercial Hay Hotel offers 31 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Languages

Chinese (Mandarin), English, Hindi

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3.9 out of 5, Good, 628 reviews
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includes taxes & fees
1 Aug - 2 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Frequently asked questions

Is parking available at Commercial Hay Hotel?

Yep, Commercial Hay Hotel has a free self car park.

How much does it cost to stay at Commercial Hay Hotel?

As of 31 July 2025, prices found for a 1-night stay for 2 adults at Commercial Hay Hotel on 1 Aug 2025 start from AU$105.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Commercial Hay Hotel serve breakfast?

Sure does, free continental breakfast is on offer daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Commercial Hay Hotel?

No, Commercial Hay Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Commercial Hay Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Commercial Hay Hotel?

No, pets are not allowed.

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 263 reviews
Rating 8 - Good. 83 out of 263 reviews
Rating 6 - Okay. 44 out of 263 reviews
Rating 4 - Poor. 28 out of 263 reviews
Rating 2 - Terrible. 23 out of 263 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Liked: Staff & service
Great service
Stayed 1 night in Jul 2025

4/10 Poor

Gayle

Stayed 1 night in Jul 2025

6/10 Okay

Diane

Stayed 1 night in Jul 2025

6/10 Okay

Garry

Stayed 1 night in Jul 2025

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Easy check in , clear instructions, toilet door didn't close for ensuite , double bed was like sleeping on a mortuary slab it was so hard , tv had sound for channels but no picture ,just a blue screen except for the abc .. tried using the chrome cast but it said it was unplugged even tho it was in wall and on ?
Stayed 1 night in Jul 2025

10/10 Excellent

Maris

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Christie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.
Stayed 1 night in Jun 2025

4/10 Poor

Aidan

Disliked: Cleanliness, property conditions & facilities
Shower hot water barely a drizzle, meanwhile the mixer came off in my hand
Stayed 1 night in Jun 2025

4/10 Poor

tim

Disliked: Property conditions & facilities
Heater didn’t work on a night that was minus 2
Stayed 1 night in Jun 2025

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff, communication done through text messages
Stayed 1 night in Jun 2025

8/10 Good

Nabeel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We wanted somewhere to rest for the night before continuing our journey. The staff were helpful to accommodate our late check in.
Stayed 1 night in Jun 2025

4/10 Poor

Frank

Travelled with family and small children
Liked: Cleanliness, amenities
The plumbing and hot water was absolutely the worst ive experienced. We were tired and wsnted to shower. The wayer pressure was non existent. Then the hot wsyer ran out after 1 shower.
Stayed 1 night in Jun 2025

4/10 Poor

Helen

Travelled with family
Disliked: Staff & service
No reception, key safe only. Obviously trying hard to restore the old hotel and will one day be beautiful. Small details like taps held in by silastic and floor coverings not meeting and not flat let the room down.
Stayed 1 night in Jun 2025

6/10 Okay

Md Moyen

Liked: Cleanliness, staff & service
Average quality. Found broken tap in the toilet and door bottom broken.
Stayed 1 night in Jun 2025

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money good renovation works
Stayed 1 night in May 2025

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unmanned checkin, no AC controller. Room was so small barely fit two single beds. No way to get Water into kettle. The Bathroom was nice tho, very spacious, modern and clean. Beds were very comfortable.
Stayed 1 night in May 2025

6/10 Okay

DANA

Travelled with family and small children
Beds and pillows were amazing. King size bed was great. Easy check in. Bathroom was tiny. Carpet ripped. TV didnt work in two single bed rooms. Furniture shabby.
Stayed 1 night in Apr 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a clean, modern and very well-appointed studio on acreage within easy access to the beautiful village of Mt Barker. Magpies, corellas, finches, ducks and rabbits were often seen, and we were visited by a kangaroo one evening, too. A lovely place to stay.
Stayed 1 night in Apr 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed in was well worn and could use a refresh, however it was very clean
Stayed 1 night in Apr 2025

6/10 Okay

Lourens

Stayed 1 night in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service
Very good value for the price
Stayed 1 night in Apr 2025

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible management

Had a terrible experience at this place. Stayed for one night. One guest played loud music and partied all night and then argued with others when asked to keep quiet, this went on until 2.30am. Motel management made no attempt to intervene and get the police involved. It got scary as it started to escalate to violence. Very uncomfortable night. Carpet was lifting which was not very safe, there was a hole in the wall left by the door handle as there was no stop. The fridge did not even have all it wrapping plastic removed. Bathroom was very small, would not a tall person. Notified management of the above issues and they said their maintenance team would look into it, however these appear to have been like this a long time so I would not be the first to complain about them. Would not recommend staying here at all.
Stayed 1 night in Mar 2025

8/10 Good

Flordalin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room is very clean the only thing is the fan in the bathroom was making loud noise when we turn on other than that its all good
Stayed 2 nights in Mar 2025