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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
6 bars/lounges, 2 swim-up bars
Premium bedding, down duvets, free minibar, in-room safe
Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service
The current price is AU$630
includes taxes & fees
6 May - 7 May

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

View from room

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Shower, rainfall showerhead, free toiletries, hair dryer

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Shower, rainfall showerhead, free toiletries, hair dryer

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed - double
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

View from room

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Blackout curtains
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Blackout curtains
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun - All Inclusive . Within a 10-minute stroll you'll find Aquaworld and Iberostar Cancun Golf Course within a 30-minute walk. Highlights at this all-inclusive property include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zona Hotelera property, you'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.6 km (2.2 mi) from Delfines Beach.

What's nearby

  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.2 km
  • Delfines Beach - 5 min drive - 4.8 km
  • La Isla Shopping Mall - 5 min drive - 3.4 km
  • Cancun Interactive Aquarium - 5 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬4 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 6 May 2025 start from AU$629.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive is a short 3-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun - All Inclusive ?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun - All Inclusive .

Is Hard Rock Hotel Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hard Rock Hotel Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun - All Inclusive ?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hard Rock Hotel Cancun - All Inclusive ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun - All Inclusive ?

Yep, you can grab a meal at Hard Rock Hotel Cancun - All Inclusive 's onsite restaurant that serves pizza.

What time are check-in & check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive , with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun - All Inclusive ?

There is a golf course next to Hard Rock Hotel Cancun - All Inclusive .

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 493 out of 1026 reviews
Rating 8 - Good. 193 out of 1026 reviews
Rating 6 - Okay. 135 out of 1026 reviews
Rating 4 - Poor. 76 out of 1026 reviews
Rating 2 - Terrible. 129 out of 1026 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paola Andrea Arevalo, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing energy
Stayed 4 nights in Jan 2025

2/10 Terrible

Sean

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very small. Extremely limited restaurants and seating. Wouldn’t come here again Everyone is “vip” but can’t get a seat reservation or drink.
Stayed 3 nights in Jan 2025

10/10 Excellent

ossamu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice vacation

Everything was so good.
Stayed 3 nights in Jan 2025

6/10 Okay

Jean V., Prosper

Stayed 4 nights in Jan 2025

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
I did not like how much pressure they put on you to get into their Vacation club. Even at checkout they have someone waiting for you to try to sell you a future vacation package.
Stayed 3 nights in Jan 2025

10/10 Excellent

Osnar, American Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Guaso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Jan 2025

6/10 Okay

Kevin

Liked: Cleanliness
Stayed 3 nights in Jan 2025

6/10 Okay

Nathan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was done poorly
Stayed 1 night in Jan 2025

10/10 Excellent

Deena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay. Service and staff awesome. Food was very good. Only thing that was annoying was the pressure to buy a time share. It was too much
Stayed 7 nights in Jan 2025

2/10 Terrible

Carlos, cliffside park

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience the purpose of the trip was it was a friends birthday I told the hostess and the waiter at toro restaurant and they never sang happy birthday to my friend and the room was so small terrible service
Stayed 4 nights in Jan 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved to stay at this resort , great food, excellent entertainment, stuff attention to detail. We definitely returning back in our next vacation. ☺️

4/10 Poor

Gabriela

Stayed 3 nights in Jan 2025

10/10 Excellent

Mayra

Stayed 1 night in Dec 2024

10/10 Excellent

Diego

Stayed 7 nights in Jan 2025

2/10 Terrible

Dariush, Glendale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the reception was highly unsatisfactory. Regrettably, I have decided not to revisit any establishment under the Hard Rock brand globally. My request to speak with the manager was met with the response that he was occupied and unavailable to address customer concerns. The lack of attention to customers was evident. Reflecting on my experience, I could compile a detailed account of the disappointments encountered, as there was little of interest found during my visit.
Stayed 5 nights in Dec 2024

8/10 Good

Denys, Riverdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a lot of fun! It was very busy during Christmas but other than being a little crowded it was a great atmosphere. Our room had some minor issues (electric and tub jets) but for the most part the rooms are nice. Great beach volleyball!!
Stayed 5 nights in Dec 2024

8/10 Good

shyam

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I upsaid with property they didn't help me for cancel my next day stay.they just ignoring to me they said you book with Expedia Expedia said hotel can do cancel your stay. Even I didn't get any vegetarian food it really hard for me and my family I request to kitchen department they said we don't have any vegetarian curry.
Stayed 1 night in Dec 2024

2/10 Terrible

Scott, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the hotel were great and hard wording, they need more of them. The management and the facility structure need work, when you pay allot of money for a quality facility, we deserved more. The support staff new of our concerns and they didn't fix them. Expedia travel group was good to work with.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Kenia Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Check in is uncomfortable slow.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

jonathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Hard Rock Cancun has been an awful experience. The room smelled like sweat and urine, with mold visibly present on the bed, in the shower, and on the balcony chairs. This is completely unacceptable and a serious health concern. The service has been equally frustrating. We tried to reserve a table for a family of 15 at 6 PM, waited three hours, and were finally seated at 9 PM—only to be split into separate tables. When we questioned this, the staff rudely dismissed us, despite another large family being seated together. Booking Zen for my father’s birthday was also a hassle, with no availability until two days later. The beach experience was just as disappointing. My wife waited 30 minutes with our kids for chairs, only to be repeatedly moved because they were “reserved” for others. Towels were consistently unavailable, adding to the frustration. We spent a significant amount of money on this vacation, and it has been a complete waste. The poor accommodations, terrible service, and lack of organization make this resort far from “all-inclusive.” I have no intention of returning and regret choosing this hotel.
Stayed 7 nights in Dec 2024