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Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Where to?

Dates

June 2025

July 2025

Outdoor pool, pool umbrellas, pool loungers

2 bedrooms, premium bedding, down duvets, free minibar

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Pet-friendly
Spa
Room service

includes taxes & fees

17 June - 18 June

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Aquaworld
‪10 min walk‬
La Isla Shopping Mall
‪4 min drive‬
Delfines Beach
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Room options

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

80 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Double Room, Lagoon View

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

40 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

40 sq m
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

40 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View King

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

40 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Down duvet

Premium bedding

40 sq m
Ocean view
Sleeps 4
2 Double Beds

Diamond Ocean View

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Ocean view
Sleeps 2
1 King Bed

Rock Royalty Ocean View King

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Ocean view
Sleeps 2
1 King Bed

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Pillow menu

Sofa bed - double

2 bedrooms

59 sq m
Ocean view
Sleeps 4
1 King Bed

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Pillow menu

99 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Premium bedding

Blackout curtains

2 bedrooms

80 sq m
Ocean view
Sleeps 6
4 Double Beds

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Premium bedding

Blackout curtains

2 bedrooms

80 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun - All Inclusive . Within a 10-minute stroll you'll find Aquaworld and Iberostar Cancun Golf Course within a 30-minute walk. Highlights at this all-inclusive property include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zona Hotelera property, you'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.6 km (2.2 mi) from Delfines Beach.

What's nearby

Aquaworld - 10 min walk - 0.9 km
Iberostar Cancun Golf Course - 3 min drive - 2.8 km
La Isla Shopping Mall - 4 min drive - 2.9 km
Cancun Interactive Aquarium - 4 min drive - 2.9 km
Delfines Beach - 4 min drive - 4.3 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

‪Restaurant nebbiolo en cancun - ‬3 min walk
‪Fred's House - ‬4 min walk
‪JW Marriott Lobby Bar - ‬4 min walk
‪Porfirio's Cancun - ‬4 min walk
‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

1 building

600 guestrooms or units

12 levels

5 dining venues

2 swim-up bars

6 bars or lounges

16404 sq ft of conference space

1524 sq. m of conference space

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

No smoking on site

Coffee shop

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

1 bedroom, premium bedding, free minibar, in-room safe

On private beach
Pool
All-inclusive
Spa

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference centre (16,404 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Handrails in stairways (90 centimetre high)
Lift (89 centimetre wide door)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
Banquet hall
Lifeguards
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per week
Only dogs and cats are allowed
Maximum 2 (weight limit: 50 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 34 per person (return)
Pet fee: USD 150 per pet, per week
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

Cancun Hard Rock Hotel

Hard Rock All Inclusive

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Hard Rock Hotel Cancun All Inclusive

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Hard Rock Hotel Cancun - All Inclusive Cancun

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Hotel Hard Rock Hotel Cancun - All Inclusive

Hard Rock Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 17 June 2025 start from AU$702.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive is a short 3-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun - All Inclusive ?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun - All Inclusive .

Is Hard Rock Hotel Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hard Rock Hotel Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun - All Inclusive ?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hard Rock Hotel Cancun - All Inclusive ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun - All Inclusive ?

Yep, you can grab a meal at Hard Rock Hotel Cancun - All Inclusive 's onsite restaurant that serves pizza.

What time are check-in & check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive , with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun - All Inclusive ?

There is a golf course next to Hard Rock Hotel Cancun - All Inclusive .

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Gilbert

Travelled with partner

18 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service from the moment we checked in. Great food and customer service was top notched.

Stayed 3 nights in Mar 2025

10/10 Excellent

Alan

18 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

Hard Rock is to be known as very loud and in the bar area it was. But what amazed me most is when you got onto the elevator no noise at all. Whomever designed the place did a great job at sound proofing

Stayed 6 nights in Mar 2025

2/10 Terrible

Carlos

Travelled with group

17 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last Stay Ever at HR (giving up VIP membership)

Problems started the moment we checked in. Only 1 of the 2 rooms were ready. We were told I would be notified by phone call/text when the 2nd room was ready. No communication for 4 hours until finally after 6 p.m. I went down & asked about my room. They said "oh it's ready, sorry". Waited another 15 minutes for the person to return with my key. Nothing. Finally saw him & he asked if he could help me. I reminded him that he had just left me to get my room key. He apologized & got my key. Went to the room. Phone didn't work although it rang alot (when HR was calling to inevitably try and sell me timeshare, etc) but I could not answer phone or dial out. I mentioned it to the conceirge. And of course... nothing was fixed. So I could not order room service for the 4 days/3 nights I was there. Also, no housekeeping was done. Had to go down and ask (cannot call remember) and the conceirge said... yeah... you should call down at 9 a.m. if you want housekeeping. I reminded them I had no working phone. Response was (blink, blink... blinkety blink blink). I had emailed days before checking in to ask for reservations at restaurants that required reservation with no response. On arrival, I could not get a reservation until the last night. Food was meh. Beaches were crappy. Seaweed/trash everywhere. Nothing cleaned up. Beach waiters (Oscar & Carlos) were great & Alexsander was great to set up chairs/umbrellas. Last stay with HR. I am giving up my HR VIP membership.

Stayed 3 nights in Mar 2025

4/10 Poor

Giulia

17 Mar 2025

Stayed 7 nights in Mar 2025

8/10 Good

Tim

Travelled with partner

17 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay not worth all the money paid we paid for.

Stayed 2 nights in Mar 2025

2/10 Terrible

Diana

Travelled with family, Travelled with group

16 Mar 2025

Disliked: Staff & service, amenities, property conditions & facilities

No comments 😕 Many deception..first time on mexico 👎

Stayed 4 nights in Mar 2025

2/10 Terrible

victor

Travelled with partner

16 Mar 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The property it’s over price , the rooms are dirty and green moe , they clean your room and leave you with now tower to dry yourself, we called and it took them 30 minutes to bring us towels, to eat at one of the menus restaurant it’s a mission , there book two days in advance. The hotel it’s way to expensive for the service and the rooms

Stayed 3 nights in Mar 2025

8/10 Good

Rachel

14 Mar 2025

Liked: Cleanliness, staff & service

Great views and staff Limited nightly music Getting a bit dated. On the expensive side.

Stayed 3 nights in Mar 2025

8/10 Good

Robert Donald

Travelled with family, Travelled with family and small children

13 Mar 2025

Liked: Cleanliness, staff & service, amenities

The pool and beach proximity was amazing. Staff was polite and accomodating. Rooms need renovation.

Stayed 6 nights in Mar 2025

8/10 Good

Shannon

Travelled with family

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed with our kids (12 and 14) and had a great vacation - the beach was great, the pool was gorgeous. There were always a lot of staff around ready to assist you if you needed it. Alexander on the beach worked especially hard. The rooms were a bit small and the AC didn't seem to be quite powerful enough sometimes. That said, they are undergoing some renovations. The buffet was decent but they other a la carte restaurants were not up to our expectations so after trying two of them we opted to just stick to buffet or room service. We liked the tennis and basketball - just wished they were a little shaded so we could use them during the day rather than just evenings. We attended two shows (MJ and African) and both were highly entertaining.

Stayed 8 nights in Mar 2025

2/10 Terrible

Maddalena, Lake Villa

Travelled with family

11 Mar 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Nothing very disappointing, we were escorted to the side check in , nothing special no greeting with hot towel or drink. Room wasn’t very clean toilet didn’t flush properly makeup mirror light wasn’t working and handle was broken. All we heard was construction noise the whole stay. We will not be returning.

Stayed 2 nights in Feb 2025

10/10 Excellent

Isaiah

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2025

10/10 Excellent

Fadi

Travelled with family

8 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will do it next time for sure

Stayed 6 nights in Mar 2025

10/10 Excellent

Mattias

7 Mar 2025

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

8/10 Good

Kylee

Travelled with group

7 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HRH was amazing!

Overall it was a lovely stay! We got upgraded which allowed us to some additional perks. Pool was amazing, beach was amazing, food was amazing! Service was great—quick drinks, friendly & kind. We had an ocean view room—typical hotel style room. The jacuzzi looked old and we did not use. Getting reservations for Toro & Zen were kind of a pain, but worth it! Sometimes we found the resort to be too loud and had to search for quiet places. The spring breakers were arriving! Great place & would stay again!

Stayed 6 nights in Feb 2025

4/10 Poor

REZA

Travelled with family, Travelled with family and small children, Travelled with group

6 Mar 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Feb 2025

2/10 Terrible

Ashley

Travelled with partner

5 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We honestly weren’t pleased with any of it for the price we paid. Our room stunk, they need bathroom fans because everything always felt damp. Room smelled like a mixture of chlorine & mildew. Hallway would randomly smell like cat pee. Our toilet barely flushed. Our room got flooded from our neighbors toilet shattering. They tried getting us to stay in our flooded room. Didn’t offer any type of refund. Not even an apology. The food was HORRIBLE. Also to top it off one of their vacation specialist tried hitting on my fiancée. Asking if he could kiss him. Then made comment we could share him. We will never recommend this place to anyone & will not be back to this resort.

Stayed 4 nights in Feb 2025

8/10 Good

Kodi

Travelled with partner

3 Mar 2025

Liked: Staff & service, amenities, property conditions & facilities

the hard rock was nice and fun for a getaware

Stayed 7 nights in Feb 2025

2/10 Terrible

ALEJANDRA

Travelled with family, Travelled with group

2 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy deteriorado para lo que pagas

Stayed 3 nights in Feb 2025

10/10 Excellent

Antonio

Travelled with family

1 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property is very well kept. Staff was very friendly and helpful.

Stayed 7 nights in Feb 2025

10/10 Excellent

Tanya

Travelled with family and small children, Travelled with pets

27 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing experience. Anytime we called room service or needs were met almost instantly. The pet program is stellar. Thank you for helping me celebrate my birthday.

Stayed 5 nights in Feb 2025

6/10 Okay

Karanvir

Travelled with partner

27 Feb 2025

Liked: Cleanliness, staff & service, amenities

They have very less vegitarian options. They should think more on the sides of accomodating the vegitarian dishes. Like Mediterranean buffet doesnt have falafal.. :( You know what i mean...please accomodate based on the overall crowd and dont just focus only on meat eaters.

Stayed 7 nights in Feb 2025

10/10 Excellent

Lovelene

26 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

everything was perfect

Stayed 1 night in Feb 2025

10/10 Excellent

Samantha Kafi

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was great and staff very friendly and helpful. If you want a busy fun time this is where to go

Stayed 3 nights in Feb 2025

2/10 Terrible

Antonio

22 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2025

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Hard Rock Hotel Cancun - All Inclusive

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Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Deluxe Family Lagoon View (Two Bedroom)

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View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

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View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

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View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

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View all photos for Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

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View all photos for Deluxe Ocean View King

Deluxe Ocean View King

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View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

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View all photos for Diamond Ocean View

Diamond Ocean View

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View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

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View all photos for Rock Suite Ocean view (One Bedroom)

Rock Suite Ocean view (One Bedroom)

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View all photos for Rock Suite Ocean View (Two Bedroom)

Rock Suite Ocean View (Two Bedroom)

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View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Deluxe Family Ocean View Double Beds - Two Bedroom

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View all photos for Deluxe Family Ocean View - Two Bedroom

Deluxe Family Ocean View - Two Bedroom

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The Westin Resort & Spa, Cancun

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Hard Rock Hotel Cancun - All Inclusive

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Wyndham Alltra Cancun All Inclusive Resort

Wyndham Alltra Cancun All Inclusive Resort

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