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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool
VIP Access

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Alessandra Martinez
Yoga
6 bars/lounges, 2 swim-up bars
1 bedroom, premium bedding, down duvets, free minibar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • All-inclusive
  • Spa
  • Room service
The current price is AU$595
includes taxes & fees
9 Sept - 10 Sept

Explore the area

View map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Lagoon View

8.2 out of 10
Very good
(19 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Lagoon View

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View Double

8.6 out of 10
Excellent
(33 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

1 bedroom, premium bedding, down duvets, free minibar

Diamond Ocean View

8.8 out of 10
Excellent
(19 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

1 bedroom, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Double Room (Classic)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Classic)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Double Room, Ocean View (Classic)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, Lagoon View (Classic)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Separate bedroom
Blackout curtains
  • 80 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Separate bedroom
Blackout curtains
  • 80 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun - All Inclusive . Within a 10-minute stroll you'll find Aquaworld and Iberostar Cancun Golf Course within a 30-minute walk. Highlights at this all-inclusive property include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zona Hotelera property, you'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.6 km (2.2 mi) from Delfines Beach.

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.8 km
  • La Isla Shopping Mall - 4 min drive - 2.9 km
  • Cancun Interactive Aquarium - 4 min drive - 2.9 km
  • Delfines Beach - 4 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Chambao - ‬6 min walk
  • ‪Club 91 Lounge - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Nebbiolo - ‬2 min walk
  • ‪Porfirio's Cancún - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of 6 Sept 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 9 Sept 2025 start from AU$595.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive is a short 3-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun - All Inclusive ?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun - All Inclusive .

Is Hard Rock Hotel Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hard Rock Hotel Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun - All Inclusive ?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hard Rock Hotel Cancun - All Inclusive ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun - All Inclusive ?

Yep, you can grab a meal at Hard Rock Hotel Cancun - All Inclusive 's onsite restaurant that serves pizza.

What time are check-in & check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive , with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun - All Inclusive ?

There is a golf course next to Hard Rock Hotel Cancun - All Inclusive .

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 626 out of 1261 reviews
Rating 8 - Good. 229 out of 1261 reviews
Rating 6 - Okay. 167 out of 1261 reviews
Rating 4 - Poor. 94 out of 1261 reviews
Rating 2 - Terrible. 145 out of 1261 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lana

Stayed 3 nights in May 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Boise

Travelled with family
Liked: Cleanliness
Great location, great time
Stayed 4 nights in May 2025

2/10 Terrible

Reinaldo

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock Hotel Cancun follows with what is expected from the brand. Property is filled with memorabilia and is themed accordingly. Rooms and service is great. Bars and restaurants are plentiful however not as nice a other hotels in the area. This is definitely a more upbeat vibe and caters to that party atmosphere.
Stayed 2 nights in May 2025

2/10 Terrible

Rason Anesu

Disliked: Cleanliness, staff & service
Nothing terrible front desk staff
Stayed 3 nights in May 2025

2/10 Terrible

Rason

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The check in stafff and managers were terrible and unaccomdating
Stayed 1 night in May 2025

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towel/pool guys; Angelo, Tacho, Willy, and Tony, made our stay great! The staff is the Hard Rock's greatest asset. They went beyond their duties to make us happy. The room service department and all other departments were excellent as well. The food was good. What we didn't like were the low-quality drinks. I'm concerned that the cutbacks on drinks will lead to Hard Rock's decline. Many customers were complaining about the low-quality drinks. Also, most spots around the pool were reserved for Hall of Famers that often didn't even show up in their spots.
Stayed 6 nights in May 2025

6/10 Okay

Xiaoli

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Balram

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the beach and pool areas are close to each other. Love the food. I do not like the long waits for room service.
Stayed 4 nights in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was an absolute blast to stay at. I will say that the vibe here was unlike any other all inclusive that I've stayed at before. Everyone from the employees to the other guests were friendly, fun, and great to be around. The pool here is the best I've ever experienced. Plus, I love that there was two swim up bars. Oh, and the foam party was unreal, so much fun. The drinks were plentiful and all tasted great. I have zero complaints about any of the food served here. Every day they had different things that they would cook out by the pool. They were grilling fresh seabass over fire and it was the best fish I've ever had. Room service was fast and prompt. All of the restaurants were great, but Toro definitely stole the show. Oh, and they had a Mexican night on the rooftop and were making phenomenal tacos and other dishes. If you're worried about how many total restaurants there are, know that they are also constantly cooking other things. I will say, however, that the greatest thing about this resort was the staff. Everyone was extremely friendly, always smiling, and not once ever made me feel unwanted there. Big shout out to everyone working at this resort. Now, I had two minor complaints, but should in no way steer you away from this place. The first is that you need to be prepared to get several time share pitches. The other is the resort is in need of renovations. It is a very nice resort, but it is definitely showing it's age.
Stayed 4 nights in May 2025

2/10 Terrible

Austin

Disliked: Cleanliness, amenities, property conditions & facilities
This place is overly packed and disgusting. Not at all how they showcase it, property has paint peeling from the outside, smells. I wish I had known any of this prior to trusting some of these photos. An extreme disappointment, tried to cancel before check in and didn’t get the opportunity
Stayed 2 nights in May 2025

10/10 Excellent

Carrie Elizabeth

Liked: Cleanliness, property conditions & facilities
We had a ground floor corner suite! It was absolutely amazing!
Stayed 3 nights in May 2025

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything all inclusive property is beautiful excellent location friendly & courtesy staff.
Stayed 2 nights in May 2025

8/10 Good

Melanie

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The Staff was EXCELLENT The Food was GOOD Our only COMPLAINT was the inside of the RESORT was EXTREMELY HOT. All the Wedding Guest Complained about that.
Stayed 1 night in May 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Un personal muy amable y servicial quedamos muy contentos nuestro siguiente viaje a Cancún volveremos a hospedarnos ahi
Stayed 6 nights in May 2025

8/10 Good

MANUEL

Travelled with family
Liked: Amenities, property conditions & facilities
8/10
Stayed 3 nights in May 2025

10/10 Excellent

Cameron

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Attended a wedding and it was beautiful. Really liked the fragrance throughout the property. It was in the hallways, lobby and gym. Special shout out to Nicky at the pool bar who made sure we stayed “hydrated”, to Pedro and Manuel in the gym and all the hostess at Isla, Zen, Torro and Frida. Wonderful customer service from the concierge and room service.
Stayed 4 nights in May 2025

4/10 Poor

katrine

Liked: Cleanliness, amenities
Disliked: Staff & service
The food very annoying how they try to give you that membership so yourself I would never go back in that hotel again. Food is terrible. We order tomahawk steak and we have to turn back because was terrible doesn’t taste like not even regular steak
Stayed 4 nights in May 2025

8/10 Good

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff is fantastic, the drinks are top shelf, the pool is so fun. The property itself is a bit tired. They also need to make the steakhouse and Italian restaurants reservation bc you have to sit two hours for a table.
Stayed 7 nights in May 2025

6/10 Okay

Pamela

Stayed 1 night in May 2025

6/10 Okay

Besnik, Plainfield

Stayed 4 nights in May 2025

10/10 Excellent

Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities
J
Stayed 3 nights in May 2025

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment team really made the stay above what we could have expected. Ailyn, Fernando and Angie were so fabulous and made us comfortable joining in with everything we wanted to and more. The concierges made any additional extras inside and outside the hotel really easy and their care and attentiveness was better than we could have hoped for. Luis Miguel and Angel made everyday special and were very grateful. Staff aside the hotel was gorgeous, clean, right on the beach, great vibes and nice restaurants. We can’t wait to come back. Thanks everyone for an amazing holiday.
Stayed 6 nights in May 2025