Great National Hotels - accommodation in Bury St Edmunds

A lovely location and great facilities. Great staff and bar area had a lovely atmosphere. Morning breakfast was delicious with attentive staff. Rooms were very quiet, hotel had a lift which is very convent as the steps are steep to the 2nd floor. The rooms are a little tired and the bathroom window privacy screening is in desperate need of replacement. Kettle is completely scaled up and cups were also dirty so this needs to be addressed. Ok Value if the above were dealt with then it would be good value. I would stay here again even so as the bed was very comfortable and overall had a lovely stay.

We really enjoyed our stay. The staff were very friendly and welcoming, especially the restaurant staff. Our room was spacious and the bed was very comfortable. Loved the extra large, fluffy white towels in the bathroom. We slept very well. It was very peaceful. We had an evening meal and breakfast in the restaurant. Both were good. The breakfast buffet was superb.

We didn’t get off to the best start as arrived to find a notice on the pub door to say that there was no power and pub was shut! Had to call a number to book in, young man arrived and assured us that our rooms were unaffected and that breakfast would be provided in the morning. Room clean and comfortable, major plus was good sized bath towels. Breakfast was indeed provided, full English cooked fresh to order, Kevin was lovely. Only complaint is that we weren’t forewarned about the pub being closed.