Britannia Hotels - accommodation in Brierley Hill

The hotel is well situation and has very helpful staff. Reception staff give all information and are efficient but there was a long wait to check in as i arrived when others were asking a lot of questions and only 2 people serving. I have a mobility aide so this made it more challenging. Room was comfortable and of a good size with a good TV. Shame the plug sockets are not next to the bed as i find this frustrating when charging my phone at night. Another issue was the bath/shower combo. I think it's a shame modern hotels still do this as i find it hard to step into the bath and have never known anyone to take a bath rather than a shower during a hotel stay, unless travelling with children. The reception staff were OK - they gave all information and went through the motions but the breakfast staff were exceptional. Couldn't do enough for me and constantly offered to help. The breakfast itself was massively overcooked and had been under a lamp too long meaning that it was cold when it arrived and burnt. I sent one back and the second one was better. Same thing happened the next day and my friend had similar issues with her breakfast. The toaster wasn't working so we asked for undercooked toast and it came out burnt, along with burnt bacon and overcooked eggs. Still to end on a good note, the restaurant staff were amazing and very helpful and the hotel was located well with good room sizes and comfortable beds.

Checked in late on a Sunday for an early Monday flight so didn’t see or use many of the facilities.

I didn’t try the breakfast. The parking felt safe but expensive!