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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property
Riverfront hotel in Ben Lomond with free parking

Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Standard Room, 2 Queen Beds, Non Smoking
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Lobby
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Parking included
The current price is AU$139
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
9733 Highway 9, Ben Lomond, CA, 95005
  • Roaring Camp Railroads
    ‪11 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪23 min drive‬
  • Mystery Spot
    ‪24 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Sofa bed - king
Premium bedding
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Sofa bed - king
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Sofa bed - king
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Sofa bed - king
Premium bedding
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains puts you in the centre of Ben Lomond, 18.5 km (11.5 mi) from Santa Cruz Beach Boardwalk and 19.7 km (12.2 mi) from Monterey Bay. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a garden. Other amenities include coffee/tea in a common area, barbecues and a picnic area. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this Ben Lomond hotel include University of California, Santa Cruz and Mystery Spot.

What's nearby

  • Henry Cowell Redwoods State Park - 9 min drive - 6.4 km
  • Roaring Camp Railroads - 11 min drive - 7.5 km
  • University of California, Santa Cruz - 15 min drive - 10.1 km
  • Santa Cruz Beach Boardwalk - 23 min drive - 19.9 km
  • Mystery Spot - 24 min drive - 20.0 km

Getting around

  • San Francisco International Airport (SFO) - 78 min drive

Restaurants

  • ‪McDonald's - ‬11 min drive
  • ‪Trout Farm Inn - ‬8 min drive
  • ‪Starbucks - ‬12 min drive
  • ‪Fosters Freeze - ‬6 min drive
  • ‪Emerald Mallard - ‬7 min drive

About this property

Quality Inn & Suites, Santa Cruz Mountains

Riverfront hotel in Ben Lomond with free parking
As a guest of Quality Inn & Suites, Santa Cruz Mountains, you'll find an outdoor pool, barbecue grills, and multilingual staff. WiFi and wired Internet are free in public spaces. Quality Inn & Suites, Santa Cruz Mountains also features tour/ticket assistance, a garden, and a picnic area. The hotel can provide concierge services and wedding services. Free self parking is available.

This Ben Lomond hotel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • 3 buildings
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site
  • Water dispenser
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. This accommodation is furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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The Historic Brookdale Lodge, Santa Cruz Mountains

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 953 reviews
The price is AU$152
includes taxes & fees
8 Sept - 9 Sept
The Historic Brookdale Lodge, Santa Cruz Mountains

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites, Santa Cruz Mountains?

Quality Inn & Suites, Santa Cruz Mountains offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of 3 Sept 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on 1 Oct 2025 start from AU$138.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites, Santa Cruz Mountains?

Yep, Quality Inn & Suites, Santa Cruz Mountains has a free self car park.

Are there any beaches close to Quality Inn & Suites, Santa Cruz Mountains?

The closest beach to Quality Inn & Suites, Santa Cruz Mountains is Capitola Beach (18.3 km).

Does Quality Inn & Suites, Santa Cruz Mountains have a pool?

Quality Inn & Suites, Santa Cruz Mountains has an outdoor pool.

Is there a free airport shuttle available at Quality Inn & Suites, Santa Cruz Mountains?

No, Quality Inn & Suites, Santa Cruz Mountains does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn & Suites, Santa Cruz Mountains?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Quality Inn & Suites, Santa Cruz Mountains?

No, pets are not allowed.

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 859 reviews
Rating 8 - Good. 313 out of 859 reviews
Rating 6 - Okay. 136 out of 859 reviews
Rating 4 - Poor. 50 out of 859 reviews
Rating 2 - Terrible. 35 out of 859 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025

6/10 Okay

Beatriz

Disliked: Cleanliness, amenities
Good for a quick overnight stay. Could definitely use some upgrades! Comfy mattress but if you’re a light sleeper (like me!) wouldn’t recommend staying here as walls are pretty thin & can hear the other guests. Won’t be staying here again! Friendly staff!
Stayed 2 nights in May 2025

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Meena

Liked: Staff & service
Disliked: Cleanliness
Very strong smell of soap or disinfectant, gave me a migraine
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff member was a bright light at the end of a difficult travel day.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities

Felton

Stay was fine but there was not blackout curtain in the room, only the sheer curtain. Glad there was a coffee maker in the room
Stayed 1 night in May 2025

6/10 Okay

Jacqueline

Disliked: Amenities
Garbage in the driveway and on the property. Room needed a coat of paint. Sink was cracked. Toilet was cracked and loose.
Stayed 1 night in May 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🐣
Stayed 3 nights in Apr 2025

8/10 Good

Yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is larger than most motels, located in a quite place, which is important to us. The only complaint is you can hear the next-door guests.
Stayed 1 night in Apr 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 5 nights in Apr 2025

8/10 Good

STEVEN

Liked: Staff & service
Older motel that needs some upgrades
Stayed 7 nights in Apr 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025

6/10 Okay

Edward

Liked: Staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

Kristie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

If you value your safety, don't book

My husband and I traveled to Felton for a concer. We checked into the room, but did not stay the night. This hotel does not have any locks on the doors. No deadbold, no security chain/latch on any of the rooms. I've legitimately never stayed in a hotel that did not have a lock on the inside of the door. Plus there was an added bonus of a creepy guy hanging around the parking lot. The front desk guy was extremely friendly, but I value my safety and chose not to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness
🔥🔥🔥🔥
Stayed 2 nights in Dec 2024

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
See above
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was nice nestled in the woods, but close to the small road town. The check in person was awesome. The bed was a bit hard but sleep able. The towels were plenty and new. We enjoyed our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservations and website stated it had breakfast, but no one was available and area was closed during stay, so no morning coffee...uuuggghhh..
Stayed 2 nights in Feb 2025

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is really rundown with super thin walls. The staff is wonderful and very friendly, but the rooms need a major renovation. The bathroom was in horrible condition and the floors were dirty. Very comfortable bed, though!
Stayed 3 nights in Feb 2025

10/10 Excellent

Terry, San Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception nice. Clean, quiet, safe, comfortable, & off the Main Street.
Stayed 1 night in Feb 2025

10/10 Excellent

Ana

Travelled with family
Liked: Staff & service
Breakfast could use some help and it was a little strang that it wasn't always set up during Breakfast time and that we were locked out and had to knock several times.
Stayed 3 nights in Jan 2025

6/10 Okay

Kimberli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room wasn’t ready, staff was standing around talking knowing we were waiting for room to be cleaned. Dirty sock in the bed. When speaking to management was basically brushed off.
Stayed 1 night in Oct 2024