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Quality Inn & Suites, Santa Cruz Mountains

Property class: 2.5

Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

A hotel room with a bed, a sofa, a desk, and a chair.
A reception area with a wooden desk, a computer, framed pictures on the wall, and a door with a sign.
A hotel room with a large bed, a desk, a chair, a small table, a mirror, and a window.
A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.
A hotel room with a large bed, a nightstand, a bedside table with a lamp, a framed picture on the wall, and a bathroom visible in the corner.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is AU$136
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
9733 Highway 9, Ben Lomond, CA, 95005
  • Place, Luminescence Healing Haven
    ‪7 min drive‬
  • Place, Felton Covered Bridge Park
    ‪7 min drive‬
  • Place, Henry Cowell Redwoods State Park
    ‪8 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪60 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a desk, and a chair.

Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a desk, and a chair.

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(27 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the area

Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains puts you in the centre of Ben Lomond, 18.6 km (11.6 mi) from Santa Cruz Beach Boardwalk and 20.1 km (12.5 mi) from Monterey Bay. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a garden. Other amenities include coffee/tea in a common area, barbecues and a picnic area. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this Ben Lomond hotel include Roaring Camp Railroads and Mystery Spot.

What's nearby

  • Luminescence Healing Haven - 7 min drive - 6.1 km
  • Felton Covered Bridge Park - 7 min drive - 6.1 km
  • Henry Cowell Redwoods State Park - 8 min drive - 6.8 km
  • Roaring Camp Railroads - 11 min drive - 8.2 km
  • Wilder Ranch State Park - 14 min drive - 13.6 km

Getting around

  • San Francisco International Airport (SFO) - 82 min drive

Restaurants

  • ‪McDonald's - ‬11 min drive
  • ‪Pizza Series - ‬12 min drive
  • ‪Rocky's Cafe - ‬6 min drive
  • ‪Monty's Log Cabin - ‬8 min drive
  • ‪Taqueria Vallarta - ‬7 min drive

About this property

Quality Inn & Suites, Santa Cruz Mountains

As a guest of Quality Inn & Suites, Santa Cruz Mountains, you'll find an outdoor pool, barbecue grills, and multilingual staff. WiFi and wired Internet are free in public spaces. Quality Inn & Suites, Santa Cruz Mountains also features tour/ticket assistance, a garden, and a picnic area. The hotel can provide concierge services and wedding services. Free self parking is available.

This Ben Lomond hotel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • 3 buildings
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site
  • Water dispenser
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. This accommodation is furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites, Santa Cruz Mountains?

Quality Inn & Suites, Santa Cruz Mountains offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on 17 Nov 2026 start from AU$136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites, Santa Cruz Mountains?

Yep, Quality Inn & Suites, Santa Cruz Mountains has a free self car park.

Are there any beaches close to Quality Inn & Suites, Santa Cruz Mountains?

The closest beach to Quality Inn & Suites, Santa Cruz Mountains is Capitola Beach (18.3 km).

Does Quality Inn & Suites, Santa Cruz Mountains have a pool?

Quality Inn & Suites, Santa Cruz Mountains has an outdoor pool.

Is there a free airport shuttle available at Quality Inn & Suites, Santa Cruz Mountains?

No, Quality Inn & Suites, Santa Cruz Mountains does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn & Suites, Santa Cruz Mountains?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Quality Inn & Suites, Santa Cruz Mountains?

No, pets are not allowed.

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 371 out of 958 reviews
Rating 8 - Good. 332 out of 958 reviews
Rating 6 - Okay. 151 out of 958 reviews
Rating 4 - Poor. 62 out of 958 reviews
Rating 2 - Terrible. 42 out of 958 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, in a beautiful location.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located in Ben Lomond. There are a few restaurants within walking distance from the hotel. The hotel is in need of some TLC.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Great check in service. Easy parking. Nice looking pool. Very comfortable bed.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and comfortable
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and nice rooms with a coffee setup
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Quiet space, felt safe, and decent room.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the view.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Parking was easy
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
beautiful property. Limited amenities. Small clean rooms. No breakfast options.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The rooms were clean, the staff were kind and accommodating. The pool on site was dirty and not well maintained (only criticism). Overall great place for the price.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being an older building, the property was freshly painted, clean and comfortable. We had e erything we needed and they came and tidied our room each day, emptied trash, new towels, and made the beds. I haven't experienced that in so long that I had forgotten what it was like to have made up room! Beds very comfortable, grounds pleasant. Highly recommend. Breakfast might have been a bit scant but it was adequate.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

The room was very run down.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Decent place, a little run down. Close to a fun bar and good food.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
This motel worked in a pinch. Staff was friendly and accommodating. Beds were super comfortable. The room was extremely dated, and did not feel very clean - I wore socks the entire time. No fan in the bathroom meant mildew growing in many areas. The continental breakfast was basic, but included make your own waffles, fresh fruit, and some yogurt. Parking was easy early in the day. A little more challenging late in the evening. A/c worked well.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice little town
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
We didn't receive room service, bathroom smelled like mold and it was visible on door, bed smelled like cigarette smoke, other than that the man was very friendly and gave us extra towels, location is close to roaring camp train.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had mold on the walls. The carpetting was in desperate need of a shampoo job. The whole place needed some sprucing up. There was no booklet to tell us about breakfast or any other nearby attractions. Very nice young guy at the desk. Beds very comfortable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very comfortable!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was VERY friendly and the pool/garden were absolutely BEAUTIFUL!!!
Stayed 2 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025