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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Adults-only hotel with 2 outdoor pools and full-service spa

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Property preview
Aerial view
1 bedroom, premium bedding, Tempur-Pedic beds, minibar
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Spa
  • 24/7 front desk

Explore the area

View map
511 Costera, Bacalar, QROO, 77933
  • Place, Lake Bacalar
    ‪16 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪3 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

About the area

Bacalar

At Cristalino Lagoon Front Hotel Restaurant & SPA you'll be within just a 5-minute stroll of Cenote Esmeralda and within 20 minutes of Lake Bacalar. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at Cristalino Spa can include deep-tissue massages and Swedish massages along with access to the sauna and steam room. At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Continental breakfast is available daily between 7:30 AM and 11:30 AM. There's also the convenience of free self parking. .Near this 4-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Cenote Cocalitos - 2 min drive - 1.5 km
  • Cenote Azul - 2 min drive - 2.2 km
  • Municipal Spa of Bacalar - 3 min drive - 2.9 km
  • Fort of San Felipe - 3 min drive - 3.2 km
  • Laguna Bacalar Ecological Park - 5 min drive - 4.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Blu Beach Club - ‬6 min drive
  • ‪Papitos - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Adults-only hotel with 2 outdoor pools and full-service spa
Cristalino Lagoon Front Hotel Restaurant & SPA offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Cristalino Lagoon Front Hotel Restaurant & SPA. Self parking is free.

This 4-star Bacalar hotel is smoke free.

  • 20 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 2023
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cristalino Spa. Services include deep-tissue massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Exterior
Our Habitas Bacalar – Adults Only
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 238 reviews
The price is AU$480
includes taxes & fees
3 Dec - 4 Dec
Our Habitas Bacalar – Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Cristalino Lagoon Front Hotel Restaurant & SPA?

Cristalino Lagoon Front Hotel Restaurant & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yep, Cristalino Lagoon Front Hotel Restaurant & SPA has a free self car park.

Is there a spa on site at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yep, Cristalino Spa is available for guests. It has a steam room and a sauna. You'll enjoy services like deep-tissue massages.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool?

Cristalino Lagoon Front Hotel Restaurant & SPA has 2 outdoor swimming pools.

What makes Cristalino Lagoon Front Hotel Restaurant & SPA a romantic place to stay?

Couples dining and a champagne service, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Cristalino Lagoon Front Hotel Restaurant & SPA.

Is Cristalino Lagoon Front Hotel Restaurant & SPA family-friendly?

No, Cristalino Lagoon Front Hotel Restaurant & SPA is an adults-only property.

Does Cristalino Lagoon Front Hotel Restaurant & SPA serve breakfast?

Sure does, continental brekkie is on offer daily from 7:30 AM to 11:30 AM.

Is there a free airport shuttle available at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, Cristalino Lagoon Front Hotel Restaurant & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, pets and service animals are not allowed.

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 140 out of 161 reviews
Rating 8 - Good. 18 out of 161 reviews
Rating 6 - Okay. 2 out of 161 reviews
Rating 4 - Poor. 0 out of 161 reviews
Rating 2 - Terrible. 1 out of 161 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and very well thought through design.
Stayed 1 night in Aug 2025

2/10 Terrible

jose salim, mexico city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengan cuidado con este hotel. Terrible experiencia con el trato en este Hotel ya que con engaños nos robaron el dinero pagado por la estancia. Mi error, no haber leído la letra chiquita y llegue con un bebe de 1 año. Tenia reservadas dos habitaciones, en cuanto vieron al bebe, inició el mal trato, cortantes me dijeron que no aceptaban niños y que pidiera mi reembolso a Expedia, me retiraron el agua que me habían dado y me urgieron a irme. Tramite mi reembolso con Expedia y el hotel se negó a hacer la devolución de los 2,331.88 USD que pagué. No me regresaron un solo dólar, se robaron todo mi dinero.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to be the friendliest staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Super bonito la vista al la Laguna y muy tranquilo
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Stayed 3 nights in Jul 2025

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What wonderful and pleasant location. Directly on the Lagoon and right next to Cenote Esmeralda. Restaurant serves excellent food and tasty drinks. Our room was wonderful. It was cleaned daily and turn down service was included. The staff greets you with genuine hospitality and are extremely helpful. The Centro (town) is only 1.6 miles away.
Stayed 7 nights in Jun 2025

8/10 Good

Yameli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el lugar donde está localizado el hotel. Justo al lado del Cenote Azul, con un acceso a la laguna fácil y que permite apreciar su belleza y colores.
Stayed 3 nights in May 2025

10/10 Excellent

Tyler, Cowichan Bay

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the absolute best part of the lake, next to the
Stayed 4 nights in May 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Serhiy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place to stay , amazing stuff
Stayed 2 nights in May 2025

10/10 Excellent

Ana Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind, the food is excellent, the place incredible!!!
Stayed 4 nights in May 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in May 2025

10/10 Excellent

kicho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an amazing view of the laguna
Stayed 2 nights in Apr 2025

10/10 Excellent

MARCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property. It was right on the lake and they had paddle boards and kayaks available for guests at no cost. Had a great vacation and will definitely return. Highly recommended.
Stayed 7 nights in Apr 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place !
Stayed 2 nights in Apr 2025

10/10 Excellent

Tyrone Nevada, Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

jamillet

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Bacalar

Beautiful condo!!
Stayed 1 night in Mar 2025

10/10 Excellent

Jody

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Experience at Cristalino – The Best Hotel in Bacalar! Cristalino exceeded all my expectations! From the moment we arrived, the customer service at check-in and in the restaurant was outstanding. The hotel is safe, quiet, and incredibly relaxing, making it the perfect getaway. The rooms were comfortable, the food was excellent, and the overall atmosphere was just what we were looking for. One of the highlights was the easy access to the water—you can literally walk in and reach a boat tour hotspot. Plus, they provide kayaks, which made exploring the lagoon even more enjoyable. We didn’t know it at first, but this property actually sits on one of the seven cenotes in the Bacalar Lagoon, which made our stay even more special. The location is also ideal—just a short 5-minute drive to the center of Bacalar, where you’ll find great restaurants and shopping. I was told multiple times that this is the best hotel in Bacalar, and they absolutely delivered. I will definitely be returning!
Stayed 4 nights in Mar 2025

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a kayak and never was it provided. They also booked us in the wrong sailing tour.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar.
Stayed 1 night in Mar 2025

8/10 Good

GARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS OK AT BEST
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramiro, CHICAGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025

10/10 Excellent

Cary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Stayed 2 nights in Feb 2025