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Conrad Tulum Riviera Maya

5.0 star property
Luxury hotel on the beach, with 3 outdoor swimming pools

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Photo gallery for Conrad Tulum Riviera Maya

3 outdoor pools, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, pillow-top beds, minibar, in-room safe
Breakfast area
Presidential Suite, 1 Bedroom
Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Restaurant

Explore the area

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Popular LocationRiviera Maya Golf Club5 min drive
  • Popular LocationAkumal Beach8 min drive
  • Popular LocationXel-Há Park9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)74 min drive

Room options

View all photos for Suite, 2 Bedrooms

View from room

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
2 bedrooms
Pillow-top bed
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ocean View Suite with King Bed

View from room

Ocean View Suite with King Bed

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Suite with King Bed

View from room

Tropical View Suite with King Bed

10/10 Exceptional

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
  • 99 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

View from room

Ocean View Guestroom with King Bed

10/10 Exceptional

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Partial Ocean View Guestroom w/ 2 Queen Beds

10/10 Exceptional

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • 47 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

View from room

Tropical View Guestroom with 2 Queen Beds

10/10 Exceptional

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

View from room

Room, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

View from room

Tropical View Guestroom with King Bed

10/10 Exceptional

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • 47 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

10/10 Exceptional

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.6/10 Very good

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

View from room

Suite, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)

View from room

Suite, 1 Bedroom, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 145 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom with King Bed

View from room

Partial Ocean View Guestroom with King Bed

8/10 Very good

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • 47 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 186 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

View from room

Suite, 1 King Bed (Ceiba Tropical View)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10/10 Exceptional

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Hilton Tulum Riviera Maya All-Inclusive Resort
Pool
Breakfast included
All-inclusive
Spa
4.1 out of 5, Very good, (1154)
The price is AU$738
for 1 night
includes taxes & fees
6 June - 7 June
Hilton Tulum Riviera Maya All-Inclusive Resort

About the area

Tulum

A luxury stay in Tulum awaits you at Conrad Tulum Riviera Maya, a recipient of the prestigious Conde Nast Hot List award in 2022. You'll be 1.7 km (1.1 mi) from Riviera Maya Golf Club and 1.7 km (1.1 mi) from Aktun Chen. Highlights at this beachfront hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and facials along with access to the sauna and hot tub. The fine-dining restaurant, Maratea - Mediterranean, is open for lunch and dinner. Ultramar is the hotel's own bar, serving drinks along with breakfast and lunch. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Tulum hotel include Xel-Há Park and Akumal Beach.

What's nearby

  • Dolphinaris Tulum - 19 min walk
  • Riviera Maya Golf Club - 5 min drive
  • Xcacel Beach - 6 min drive
  • Akumal Beach - 8 min drive
  • Xel-Há Park - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive

Restaurants

  • Thali Restaurant - 4 min drive
  • Restaurant Kukulkan - 4 min drive
  • Restaurante Yucatan - 4 min drive
  • Lobby Pub - 4 min drive
  • Mikado - Restaurante Japonés - 5 min drive

About this property

Conrad Tulum Riviera Maya

Luxury hotel on the beach, with 3 outdoor swimming pools
Simply walk outside to feel the sun on your face at the white sand beach. At Conrad Tulum Riviera Maya, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a 24-hour fitness centre and a terrace. Free valet parking is available.

This 5-star Tulum hotel is smoke free.

  • 349 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 3 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors, and features private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Flat-screen televisions come with premium satellite channels and pay-per-view films. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Shopping

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private in-room plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay films
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on 4 June 2024 start from AU$980.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Conrad Tulum Riviera Maya?

Yep, Conrad Tulum Riviera Maya has free valet parking.

Are there any beaches close to Conrad Tulum Riviera Maya?

The closest beach to Conrad Tulum Riviera Maya is Akumal Beach (4.6 km).

Is there a spa on site at Conrad Tulum Riviera Maya?

Yep, there is an onsite spa at Conrad Tulum Riviera Maya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Conrad Tulum Riviera Maya have a pool?

Conrad Tulum Riviera Maya has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with private plunge pools, pillowtop beds and premium bedding.

What makes Conrad Tulum Riviera Maya a romantic place to stay?

A hot tub and couples spa treatments, as well as private plunge pools and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Conrad Tulum Riviera Maya.

Is Conrad Tulum Riviera Maya family-friendly?

You bet! With amenities such as a free children's club, supervised childcare and 3 outdoor pools, it's no surprise that Conrad Tulum Riviera Maya is a hit with families.

Are there hot tubs in the rooms at Conrad Tulum Riviera Maya?

No, but there are private plunge pools in the guestrooms.

Is there a free airport shuttle available at Conrad Tulum Riviera Maya?

No, Conrad Tulum Riviera Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Conrad Tulum Riviera Maya?

Relax with a coldie at the 3 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Conrad Tulum Riviera Maya?

No, only service animals are allowed.

Conrad Tulum Riviera Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 149 reviews" "
Rating 8 - Good. 13 out of 149 reviews" "
Rating 6 - Okay. 13 out of 149 reviews" "
Rating 4 - Poor. 9 out of 149 reviews" "
Rating 2 - Terrible. 7 out of 149 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

James Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Adina

Travelled with partner
Liked: Amenities
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Stayed 7 nights in Jan 2024

10/10 Excellent

Thomas, Ridgewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is AMAZING! The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING. The food is out of this world! Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!
Stayed 5 nights in Jan 2024

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

ALFREDO

Stayed 4 nights in Jan 2024

2/10 Terrible

anna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 5 nights in Dec 2023

10/10 Excellent

Christina Bernheim

Stayed 5 nights in Nov 2023