Conrad Tulum Riviera Maya

5.0 star property

Photo gallery for Conrad Tulum Riviera Maya

65-inch flat-screen TV with satellite channels, TV, pay films
Property video
Games room
Premium bedding, pillow-top beds, minibar, in-room safe
Private beach, white sand, beach umbrellas, beach towels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$905
includes taxes & fees
24 May - 25 May

Explore the area

View map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪2 min drive‬
  • Place, Aktun Chen
    ‪2 min drive‬
  • Place, Dolphinaris Tulum
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪82 min drive‬

Room options

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Governors Suite)

  • Ocean view
  • 145 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Resort view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Partial Ocean View Guestroom w/ 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

Ocean View Guestroom with 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Ceiba Tropical View)

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Conrad Tulum Riviera Maya, a recipient of the prestigious Conde Nast Hot List award in 2022. You'll be 1.7 km (1.1 mi) from Riviera Maya Golf Club and 1.7 km (1.1 mi) from Aktun Chen. Highlights at this beachfront resort include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and facials along with access to the sauna and hot tub. The fine-dining restaurant, Maratea - Mediterranean, is open for lunch and dinner. Ultramar is the resort's own bar, serving drinks along with breakfast and lunch. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Tulum resort include Xel-Há Park and Akumal Beach.

What's nearby

  • Riviera Maya Golf Club - 2 min drive - 2.1 km
  • Aktun Chen - 2 min drive - 2.1 km
  • Dolphinaris Tulum - 2 min drive - 1.4 km
  • Akumal Beach - 6 min drive - 8.1 km
  • Xel-Há Park - 7 min drive - 8.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪Thali Restaurant - ‬4 min drive
  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪The Truck - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Some rates at Conrad Tulum Riviera Maya are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Conrad Tulum Riviera Maya, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a 24-hour fitness centre and a terrace. Free valet parking is available.

This 5-star Tulum resort is smoke free.

  • 349 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 3 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors, and features private plunge pools and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay-per-view films.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Shopping
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay films
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 009-007-007445/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on 24 May 2026 start from AU$905, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Conrad Tulum Riviera Maya?

Yep, Conrad Tulum Riviera Maya has free valet parking.

Are there any beaches close to Conrad Tulum Riviera Maya?

The closest beach to Conrad Tulum Riviera Maya is Akumal Beach (4.6 km).

Is there a spa on site at Conrad Tulum Riviera Maya?

Yep, there is an onsite spa at Conrad Tulum Riviera Maya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Conrad Tulum Riviera Maya have a pool?

Conrad Tulum Riviera Maya has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with private plunge pools, pillowtop beds and premium bedding.

What makes Conrad Tulum Riviera Maya a romantic place to stay?

A hot tub and couples spa treatments, as well as private plunge pools and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Conrad Tulum Riviera Maya.

Is Conrad Tulum Riviera Maya family-friendly?

You bet! With amenities such as a free children's club, supervised childcare and 3 outdoor pools, it's no surprise that Conrad Tulum Riviera Maya is a hit with families.

Are there hot tubs in the rooms at Conrad Tulum Riviera Maya?

No, but there are private plunge pools in the guestrooms.

Is there a free airport shuttle available at Conrad Tulum Riviera Maya?

No, Conrad Tulum Riviera Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Conrad Tulum Riviera Maya?

Relax with a coldie at the 3 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Conrad Tulum Riviera Maya?

No, only service animals are allowed.

Conrad Tulum Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 233 out of 315 reviews
Rating 8 - Good. 37 out of 315 reviews
Rating 6 - Okay. 23 out of 315 reviews
Rating 4 - Poor. 10 out of 315 reviews
Rating 2 - Terrible. 12 out of 315 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Carolina, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.
Stayed 1 night in Jan 2026

10/10 Excellent

Dana

Stayed 6 nights in Dec 2025

10/10 Excellent

Erez

Stayed 5 nights in Dec 2025

10/10 Excellent

Matt

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.
Stayed 5 nights in Dec 2025

10/10 Excellent

JUAN

Stayed 1 night in Jan 2026

6/10 Okay

gloria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.
Stayed 6 nights in Dec 2025

2/10 Terrible

Mariam

Liked: Cleanliness, amenities, property conditions & facilities
I was really excited about going to the Conard Tulum based on the wonderful reviews I read and the beautiful pictures. Unfortunately, the experience fell way below expectations. 1) In seeking a place off the beaten path in Tulum, I was hoping for a nice and serene place to relax, enjoy the water and the sun. What I got instead was loud EDM music playing all-day long, we could even hear the bass thumping from our hotel room well into the middle of the night. We just could NOT get any peace and quiet no matter where we went. It felt like we were at a music festival... 2) Food: pretty awful for the price you are paying. Kengai was the equivalent of asian food from a fast food place at the mall. Maritea, which they pride themselves on being the best place on the resort, was underwhelming. Ultramar was barely edible, and we tried a bunch of other bars by the pool and the food was sub-par. We couldn't wait to get to the airport and have a subway sandwich just to have something substantial and not completely disgusting. 3) Exploitative - I travel extensively and stay at various places all over the world and I have to say that I've never felt as exploited. We were told that we could not get any restaurant reservations to ANY hotel restaurant on the property for NYE. Imagine our surprise when we are dining that evening at Kengai and we are told that the staff can get us a dinner reservation at any restaurant on NYE if we agree to buy a bottle of champagne.... (con't)
Stayed 4 nights in Dec 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, staff and services all the way around.
Stayed 4 nights in Dec 2025

6/10 Okay

Sajid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall good, but I will not go back to this resort due to limited amenities.
Stayed 2 nights in Dec 2025

8/10 Good

Olamide

Stayed 4 nights in Nov 2025

10/10 Excellent

Devon

Stayed 5 nights in Dec 2025

10/10 Excellent

Polina

Stayed 1 night in Nov 2025

10/10 Excellent

Sandeep

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, service is unparalleled and great restaurants
Stayed 5 nights in Nov 2025

8/10 Good

Kirsten

Liked: Cleanliness, amenities
Clean room, beautiful location.
Stayed 1 night in Nov 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and polite helpful staff. Very enjoyable and relaxing resort
Stayed 5 nights in Oct 2025

10/10 Excellent

AARON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall. No complaints!
Stayed 7 nights in Oct 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, restaurant options, and staff was amazing!
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer Lee, Raeford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Sep 2025

10/10 Excellent

Jackline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt know what service was till i got here. They treat you like royalty.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressef

This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.
Stayed 1 night in Aug 2025

10/10 Excellent

Corie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.
Stayed 3 nights in Aug 2025