We liked the gardens and pool area, its proximity to the beach and Whalers Village. Unfortunately we stayed in room 326 in the 'Traditional' block. Traditional actually means old and tired. Our room had a door to an adjoining room and we could hear everything that was going on with the young family staying in the room next door. The bathroom was very old, the shower stall door didn't close properly. For some reason the hotel did not service our room on the last day of our stay despite us not putting anything on the door - they must have forgotten. The rooms do not have a full service each day apparently this is to conserve water. Sheets are changed every 3 days so on that day you receive a full service, on day 2 they make the bed, replenish towels, empty bins and on the 3rd day they are supposed to just empty bins and refresh towels.

The building is starting to look a little dated, but the rooms were well appointed. Wifi speed excellent. Car parking easy to access. We had a water leak one night in our room and management dealt with it very promptly, got it repaired and offered a small compensation.

The staff were wonderful, they do the house keeping every 2 days which was good. The room needs some upgrade but still neat and clean. The hotel was close to the main street and all the shops and next to all the bus stops. Overall, with the price that we paid, we can't complain. Next time visiting, we will book this hotel again.

Great location, but the property needs better facilities like Moana and the Sheraton. For example, lining up in the morning for 20 mins to order a non barista coffee at the bakery (which oddly closes midday?) is crazy.

We liked the gardens and pool area, its proximity to the beach and Whalers Village. Unfortunately we stayed in room 326 in the 'Traditional' block. Traditional actually means old and tired. Our room had a door to an adjoining room and we could hear everything that was going on with the young family staying in the room next door. The bathroom was very old, the shower stall door didn't close properly. For some reason the hotel did not service our room on the last day of our stay despite us not putting anything on the door - they must have forgotten. The rooms do not have a full service each day apparently this is to conserve water. Sheets are changed every 3 days so on that day you receive a full service, on day 2 they make the bed, replenish towels, empty bins and on the 3rd day they are supposed to just empty bins and refresh towels.

Excellent stay across the board, very happy with every aspect.

The staff were wonderful, they do the house keeping every 2 days which was good. The room needs some upgrade but still neat and clean. The hotel was close to the main street and all the shops and next to all the bus stops. Overall, with the price that we paid, we can't complain. Next time visiting, we will book this hotel again.

Great location, but the property needs better facilities like Moana and the Sheraton. For example, lining up in the morning for 20 mins to order a non barista coffee at the bakery (which oddly closes midday?) is crazy.

Hotel appears modest but is excellent value for position, fantastic restaurant and the best staff. All are very efficient and friendly. Had an amazing stay at this lovely hotel!

The staff were wonderful, they do the house keeping every 2 days which was good. The room needs some upgrade but still neat and clean. The hotel was close to the main street and all the shops and next to all the bus stops. Overall, with the price that we paid, we can't complain. Next time visiting, we will book this hotel again.

We liked the gardens and pool area, its proximity to the beach and Whalers Village. Unfortunately we stayed in room 326 in the 'Traditional' block. Traditional actually means old and tired. Our room had a door to an adjoining room and we could hear everything that was going on with the young family staying in the room next door. The bathroom was very old, the shower stall door didn't close properly. For some reason the hotel did not service our room on the last day of our stay despite us not putting anything on the door - they must have forgotten. The rooms do not have a full service each day apparently this is to conserve water. Sheets are changed every 3 days so on that day you receive a full service, on day 2 they make the bed, replenish towels, empty bins and on the 3rd day they are supposed to just empty bins and refresh towels.