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Hotel Metropol & Spa

4.0 star property
Family-friendly hotel with full-service spa and free breakfast

Photo gallery for Hotel Metropol & Spa

Indoor pool, pool loungers
Terrace/patio
Minibar, in-room safe, desk, free WiFi
Lobby lounge
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Matterstrasse 9, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room Single Use, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Private bathroom
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Economy Twin Room

Minibar, in-room safe, desk, free WiFi

Economy Twin Room

Highlights

Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Private bathroom
Shower/bath combination
Bathrobes
  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Sofa bed - double
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Suite, 1 Queen Bed

Economy Suite, 1 Queen Bed

Economy Suite, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Private bathroom
Shower/bath combination
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

About the area

Zermatt

A family-friendly stay in Zermatt awaits you at Hotel Metropol & Spa. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at METROPOL SPA can include sports massages along with access to the sauna. The restaurant, Mountain View, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and pool loungers. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Free buffet breakfast is available daily between 7:30 AM and 10 AM. There's also the convenience of free train pick-up service. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬4 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Walliserkanne Zermatt - ‬5 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Metropol & Spa

Family-friendly hotel with full-service spa and free breakfast
Hotel Metropol & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and spa services are also featured at the family-friendly Hotel Metropol & Spa.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Metropol & Spa offers 22 accommodations with minibars and a safe. A pillow menu is available. LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

METROPOL SPA has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, 756 reviews
The price is AU$391
includes taxes & fees
18 June - 19 June
Alpenhotel Fleurs de Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mountain View

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Metropol & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, Eurocard and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Metropol & Spa?

Hotel Metropol & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Metropol & Spa?

Yep, METROPOL SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like sports massages.

Does Hotel Metropol & Spa have a pool?

Hotel Metropol & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Hotel Metropol & Spa family-friendly?

You bet! With amenities such as babysitting services, a playground and laundry facilities, it's no surprise that Hotel Metropol & Spa is a hit with families.

Does Hotel Metropol & Spa serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Metropol & Spa?

No, Hotel Metropol & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Metropol & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Metropol & Spa?

Check-in begins at 1:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Metropol & Spa?

No, pets and service animals are not allowed.

Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 138 out of 185 reviews
Rating 8 - Good. 41 out of 185 reviews
Rating 6 - Okay. 3 out of 185 reviews
Rating 4 - Poor. 2 out of 185 reviews
Rating 2 - Terrible. 1 out of 185 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOSEPH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very good restaurant.
Stayed 2 nights in Mar 2025

10/10 Excellent

MIGUEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
Stayed 6 nights in Mar 2025

8/10 Good

Xavier, SAN DIEGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, conveniently located, incredible views from dinning room, pool and our room

10/10 Excellent

Shaunna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Stayed 4 nights in Jan 2025

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and staff! really felt like home.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2025

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location! Only a couple of minute walk from the train station and everything in town! It's an amazing town! It was cloudy/snowy during our stay, but for the 10 minutes the Matterhorn tried poking through the clouds, our view from our room was amazing! (Even without seeing the Matterhorn, it's a great view!) They have a free shuttle, which we used upon arrival, however, it doesn't run until 8am, so we had to walk to the train station (in the snow) when we left :/ The sauna didn't open until 3pm, which was a bummer for us, since we wanted to do that on our cloudy day, but that certainly didn't ruin our incredible time! Front desk staff were incredibly friendly and helpful! Even loanded us outlet adapters so we could charge our phones! Oh, and the heated bathroom floors!!
Stayed 2 nights in Dec 2024

8/10 Good

Eleazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Oct 2024

10/10 Excellent

Jorge, Indialantic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 1 night in Aug 2024

10/10 Excellent

Qing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Aug 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I rarely take the time to write reviews, but I’d be remiss to not comment on my stay. Is it the most modern hotel? No. It is modest and a bit outdated but it is very clean and the staff is exceptionally friendly. We spent most of our time hiking, shopping, and dining, so for the purposes of having a clean, safe place to lay your head, it was perfect. Reasonably priced for the area. Walkable to everywhere. Rush of the river lulls you to sleep each nite. My only complaint is that the room got quite warm at times (I was there in July - no AC). Keeping the windows open at night worked fine, but if you had a light on, expect a few moths to find their way in. I would absolutely stay here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ryan

.
Stayed 1 night in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel with friendly staff.

We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
Stayed 6 nights in Jul 2024

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Steven, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful staff.
Stayed 3 nights in Jun 2024

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again!
Stayed 3 nights in Oct 2023

8/10 Good

Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

EDWIN KEE CHEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the views, the staff, the location, everything is perfect
Stayed 2 nights in Sep 2023