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Hotel Metropol & Spa

4.0 star property

Photo gallery for Hotel Metropol & Spa

Indoor pool, pool loungers
View from property
Lobby lounge
Exterior
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Matterstrasse 9, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout curtains

Superior Double Room, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout curtains

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Twin Room

Minibar, in-room safe, desk, blackout curtains

Economy Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Economy Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Zermatt

A family-friendly stay in Zermatt awaits you at Hotel Metropol & Spa. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Metropol Spa can include sports massages along with access to the sauna. The restaurant, Mountain View, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and pool loungers. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Free buffet breakfast is available daily between 7:30 AM and 10 AM. There's also the convenience of free train pick-up service. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • St. Mauritius Church - 3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Parkhotel Beau Site - ‬3 min walk
  • ‪Walliserkanne - ‬5 min walk
  • ‪Backstage Hotel - ‬4 min walk

About this property

Hotel Metropol & Spa

Hotel Metropol & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and spa services are also featured at the family-friendly Hotel Metropol & Spa.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Metropol & Spa offers 22 accommodations with minibars and a safe. A pillow menu is available. LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Metropol Spa has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Similar properties

Building design
Alpenlodge
Zermatt
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Bar
4.9 out of 5, Exceptional, 219 reviews
The price is AU$349
includes taxes & fees
9 June - 10 June
Alpenlodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mountain View

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 10 PM

Front desk staffed during limited hours

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Metropol & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Metropol Zermatt

Metropol Zermatt

Metropol Hotel Zermatt

Hotel Metropol & Spa Hotel

Hotel Metropol & Spa Zermatt

Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Metropol & Spa?

Hotel Metropol & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Metropol & Spa?

Yep, Metropol Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like sports massages.

Does Hotel Metropol & Spa have a pool?

Hotel Metropol & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Hotel Metropol & Spa family-friendly?

You bet! With amenities such as babysitting services, a playground and laundry facilities, it's no surprise that Hotel Metropol & Spa is a hit with families.

Does Hotel Metropol & Spa serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Metropol & Spa?

No, Hotel Metropol & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Metropol & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Metropol & Spa?

Check-in begins at 1:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Metropol & Spa?

No, pets and service animals are not allowed.

Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 150 out of 200 reviews
Rating 8 - Good. 43 out of 200 reviews
Rating 6 - Okay. 3 out of 200 reviews
Rating 4 - Poor. 2 out of 200 reviews
Rating 2 - Terrible. 2 out of 200 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Grethe Karin

Liked: Cleanliness, staff & service, amenities
Very central location, very nice people and service at the hotel.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, amenities, property conditions & facilities
Stephanie at the front desk was outstanding. She helped me with finding medical assistance, recommendations for restaurants and basic room inquiries. The hotel is an awesome location and the spa amenities were very relaxing with a view of the Matterhorn (breakfast as well). Glad we chose to stay there!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, conveniently located, incredible views from dinning room, pool and our room
Verified

10/10 Excellent

Hailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel at Zermatt

We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Pei-Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff and wonderful Matterhorn view from room! Highly recommended!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful staff.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and staff! really felt like home.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Scott L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, great location for ski lifts Fantastic staff
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very good restaurant.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

EDWIN KEE CHEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the views, the staff, the location, everything is perfect
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Arut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and customer service
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was especially friendly and helpful.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Aelee

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation!
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Souroosh

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful! They corrected my booking error with no problem! The hot tub and sauna were wonderful after our hikes! The views of the Matterhorn were spectacular! And the heated bathroom floors were a great Plus!! Highly recommend!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Everyone was extremely friendly and the rooms were very clean. This is a great centralized location. When we come back, we will absolutely be staying here again!
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Amazing views.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Chi hing

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. The room was clean and the Matterhorn view was excellent. The hotel also offered us the shuttle between the train station. Overall quality was good.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

David

Liked: Amenities
The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
Stayed 3 nights in Sep 2023