Jurys Hotels - accommodation in Yardley Hastings

Lovely stay with beautiful view.

Nightingale house - the lift was out of order causing inconvenience to wheelchair users and those with mobility issues. Did not clear away empty cups and glasses in main conference rooms ready for the evening events. There were no seats or tables in the hydration station, which would have been ideal for people with mobility issues. hot breakfast menu good. However, less items in chilled cabinets regarding fruit than in previous years. Hot lunch choices uninspiring and strict in what you can have. For example, main choice turkey with rice, but you cannot have turkey with a jacket potato instead, as the jacket potato is down as a main. But you are offered a side of mashed potato with your jacket potato, or rice. Venue have cut down on meal choice, salad options. Customer Service skills could be improved on in restaurant when asked what ingredients were used in a dish. This venue does not take cash. Ordering at the bar is extremely slow, even though the venue knew they had to cater for 250 guests, as in previous years. Staff on Registration are good.

Spacious clean room with a good view to countryside. Similarly the 14th floor bar/restaurant had great views all round and a good selection of drinks. Breakfast buffet excellent albeit busy as I think they were fairly full occupancy . Staff friendly and helpful. Would recommend.