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Hotel Kokoro Mio

5.0 star property
Luxury hotel with full-service spa and free breakfast

Photo gallery for Hotel Kokoro Mio

Property grounds
1 bedroom, in-room safe, individually decorated, individually furnished
Master Suite | Terrace/patio
Suite
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Pool
  • Room service
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
Privada de los Sueños, Xul-Ha, QROO, 77963
  • Laguna Milagros
  • Cenote Cocalitos
    ‪18 min drive‬
  • Chetumal Ferry Terminal
    ‪26 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Superior Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Xul-Ha

A luxury stay in Xul-Ha awaits you at Hotel Kokoro Mio. You'll be 1.5 km (0.9 mi) from Lake Bacalar and 8.9 km (5.5 mi) from Laguna Milagros. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and aromatherapy. Gran Balam is the hotel's own bar. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning free continental breakfast is offered between 8:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .In proximity to this 5-property class Xul-Ha hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Cenote Azul - 16 min drive - 17.1 km
  • Cenote Cocalitos - 18 min drive - 18.5 km
  • Laguna Bacalar Ecological Park - 23 min drive - 22.7 km
  • Museum of Maya Culture - 25 min drive - 25.4 km
  • Chetumal Ferry Terminal - 26 min drive - 25.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬14 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬17 min drive
  • ‪Descubrimiento - ‬12 min drive
  • ‪Maya Luum - ‬11 min drive

About this property

Hotel Kokoro Mio

Luxury hotel with full-service spa and free breakfast
Hotel Kokoro Mio offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

The luxury Hotel Kokoro Mio also features a terrace, a garden, and concierge services. Self parking is free.

This 5-star Xul-Ha hotel is smoke free.

  • 12 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Kokoro Mio offers 12 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and a safe. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate dining areas and includes desks. This Xul-Ha hotel provides complimentary wireless Internet access. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafeteria Ixchel
  • Gran Balam
  • Mamicuy

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Massage
  • Spa open daily

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Limited room service
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 450.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 450.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kokoro Mio Hotel
Hotel Kokoro Mio Xul-Ha
Hotel Kokoro Mio Hotel Xul-Ha

Frequently asked questions

What is the cancellation policy at Hotel Kokoro Mio?

Hotel Kokoro Mio offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Kokoro Mio?

Yep, Hotel Kokoro Mio has a free self car park.

Are there any beaches close to Hotel Kokoro Mio?

The closest beach to Hotel Kokoro Mio is Dos Mulas (19.3 km).

Is there a spa on site at Hotel Kokoro Mio?

Yep, there is an onsite spa at Hotel Kokoro Mio. You'll enjoy services like massages.

Does Hotel Kokoro Mio have a pool?

Hotel Kokoro Mio has an outdoor pool.

What makes Hotel Kokoro Mio a romantic place to stay?

Couples dining and romance packages, as well as private pools and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Kokoro Mio.

Are there hot tubs in the rooms at Hotel Kokoro Mio?

No, but there are private pools in the guestrooms.

Does Hotel Kokoro Mio serve breakfast?

Yep, complimentary continental brekkie is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Kokoro Mio?

No, Hotel Kokoro Mio does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Kokoro Mio?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Kokoro Mio?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Kokoro Mio?

Cats and dogs are welcome at Hotel Kokoro Mio, with food and water bowls on offer.

Hotel Kokoro Mio Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alasdair

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The design and style of the hotel is unique and subtle. The accommodation is better than expected with a great bed and perfect privacy. The food is truly amazing. I’d rate as a very strong 10/10.
Stayed 1 night in Mar 2025

10/10 Excellent

Lloyd Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Mylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Nancy Elizabeth Balleza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Increíble! Es toda una experiencia. Las instalaciones son preciosas y cómodas, inmersas dentro de la selva, lo que propicia un ambiente de descanso, relajación y contacto con la naturaleza, es un hotel que te invita a no salir y disfrutar de cada rincón. El tema de la comida lo hace aún más espectacular, cada día te sorprenden con un platillo nuevo y delicioso de acuerdo a tus restricciones alimenticias. Lo más importante a resaltar es la atención de todas las personas que trabajan ahí, el servicio es inmejorable, se siente la calidez y la cercanía. Sin duda alguna el mejor hotel donde me he hospedado.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cintlali, Zapopan

Liked: Cleanliness, staff & service, property conditions & facilities
ME ENCANTO …ESTA INCREÍBLE Y LA ATENCIÓN MAS QUE DE PRIMERA…. SÚPER RECOMENDABLE .. LA COMIDS EXCELENTE LA HABITACIÓN SÚPER Y EL PERSONAL SÚPER ATENTO … ME FASCINÓ
Stayed 2 nights in Jan 2025

10/10 Excellent

Magali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit paradis

Superbe séjour dans cet hôtel absolument parfait. Aucune fausse note. Le beach club était une très bonne surprise. Si vous voulez du calme et vous reposez dans un cocon au cœur de la nature, ne cherchez plus. Vraiment parfait.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gabriela Lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso y tranquilo y su club de playa también, en temporada baja pudimos disfrutarlo sólo para nosotros, utilizamos los kayaks en la laguna. La limpieza de 10 en todos los espacios. La comida muy rica en el restaurante del hotel. Aunque era rica, no quedé totalmente conforme con la opción de la cena por el costo que tenía, en cambio el desayuno incluido estaba súper bien servido y delicioso. Amé todo, súper recomendado.
Stayed 1 night in Oct 2024