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Grand Hyatt Hangzhou

Photo gallery for Grand Hyatt Hangzhou

Exterior
View from room
An indoor swimming pool with clear water, sunlit by large windows, and surrounded by lounge chairs.
Exterior
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$297
includes taxes & fees
22 July - 23 July

Explore the area

View map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪1 min walk‬
  • Place, Wulin Night Market
    ‪9 min walk‬
  • Place, Wulin Square
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 2 Single Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds (Club Access)

  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Lake View

  • Lake view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

A modern hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Tent, 1 King Bed (CAMP IN GARDEN)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Premium Suite

Grand Premium Suite

Grand Premium Suite

  • Lake view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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8.8 out of 10, Excellent, 241 reviews
The price is AU$211
includes taxes & fees
19 July - 20 July
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About the area

Hangzhou

A luxury stay in the heart of Hangzhou awaits you at Grand Hyatt Hangzhou. Within a 20-minute stroll, you'll find Broken Bridge and Wushan Night Market. Highlights at this hotel include 5 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include hot stone massages, Swedish massages, aromatherapy and reflexology along with access to the hot tub. The restaurant, 28 Hubin Road 湖滨28, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna. Business amenities include a meeting room, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Hangzhou hotel include Wulin Square and Hangzhou Tower Shopping Mall.

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Wulin Night Market - 9 min walk - 0.8 km
  • Wushan Night Market - 20 min walk - 1.7 km
  • Wulin Square - 2 min drive - 1.9 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.2 km

Getting around

  • Longxiangqiao Station - 4 min walk
  • Hangzhou Railway Station (HZD) - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪寿司郎 - ‬3 min walk
  • ‪Grand Café - ‬1 min walk
  • ‪知味观 - ‬4 min walk
  • ‪HEYTEA 喜茶 - ‬4 min walk
  • ‪TOUS les JOURS - ‬3 min walk

About this property

Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. A sauna, spa services, and a vending machine are also featured at the luxury Grand Hyatt Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 388 guestrooms or units
  • 8 levels
  • 5 dining venues
  • Built in 2004
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves with a trip to the on-site spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Midtown Shangri-La, Hangzhou
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  • Pool
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  • Spa
  • Parking included
4.4 out of 5, Excellent, 241 reviews
The price is AU$211
includes taxes & fees
19 July - 20 July
Midtown Shangri-La, Hangzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 292 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Grand Hyatt Hangzhou?

Grand Hyatt Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 6 July 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 22 July 2026 start from AU$297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Hangzhou?

Yep, Grand Hyatt Hangzhou has a free self car park.

Is there a spa on site at Grand Hyatt Hangzhou?

Yep, there is an onsite spa at Grand Hyatt Hangzhou. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Grand Hyatt Hangzhou have a pool?

Grand Hyatt Hangzhou has an indoor pool.

What luxury perks are available at Grand Hyatt Hangzhou?

Grand Hyatt Hangzhou features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Grand Hyatt Hangzhou a romantic place to stay?

A hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Hangzhou.

Is Grand Hyatt Hangzhou family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Hangzhou is a hit with families.

Are there hot tubs in the rooms at Grand Hyatt Hangzhou?

No, but there are deep-soaking baths in the guestrooms.

Does Grand Hyatt Hangzhou serve breakfast?

You bet, buffet brekkie is available weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Hangzhou?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hyatt Hangzhou?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Hangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Hangzhou?

No, pets are not allowed.

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 252 out of 471 reviews
Rating 8 - Good. 140 out of 471 reviews
Rating 6 - Okay. 55 out of 471 reviews
Rating 4 - Poor. 12 out of 471 reviews
Rating 2 - Terrible. 12 out of 471 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lake view and good breakfast
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities
This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, property conditions & facilities
Location excellent, well trained staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities
Great location! Excellent service!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

SHI

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent during our stay at the hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Nice location with good service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and wonderful food.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and great experience
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

KuanKhengCandy

Liked: Cleanliness, staff & service, amenities
Great customer oriented service!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the lake. Third time staying at this location.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

CHONG

Liked: Cleanliness, staff & service, amenities
Nice room. Superd location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mingya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location and good service!
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hoi Ching

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to west lake.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Maria Celina

Good. Very good location.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

KIN FAI GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Faustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Joey

Liked: Staff & service, amenities, property conditions & facilities
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

Yui Ping Paulo

Not a Grand Hyatt standard, the rooms are not well maintained, service is not up to a Grand Hyatt expectation, particularly during breakfast. I guess the staff are not well trained during Chinese New Year with many of the staff are on holiday? However, location is excellent, and I must say the concierge service is great.
Stayed 3 nights in Feb 2026

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