Walt Disney World Resort - accommodation in Westminster

It’s a great location, and it looks like the hotel used to be spectacular, but it needs some investment in infrastructure and staffing. Great things: almost all of the staff were attentive and kind, Hanagi is an outstanding Japanese restaurant with delicious food and great service, the bar serves tasty drinks, and checking in was quick and easy. Not so good: the food in the Garden Court was mediocre, edible but not very tasty, and it was severely understaffed. Sunday around 10:30 we tried to get breakfast, there only were 2 servers, no host or manager to greet us. We waited 10 minutes for one server to write our name on a waiting list, we seemed to be at the top of the queue but she said it would be 30-40 minutes. We noticed about a dozen occupied tables, and more than 30 dirty tables. They need to get more workers in the restaurant! Housekeeping is once every three days; the bathroom drains had a foul stench of sewage that filled the room a couple of days, which they corrected after we asked. The thermostat buttons didn’t work well, had to push 4-5 times to adjust it, the automated parking system failed to scan our ticket more than half the time, the landscaping hadn’t been refreshed for several weeks so it all looked a little sloppy, the WiFi was worthlessly bad, and outside of the lobby the garbage bins were often overflowing.

Love the closeness and cleanniness of the room. Will definitely come back

Clean room and great amenities