AU$71 Westlake Accommodation

I thought it was great . The staff were really busy for check in as the Browns game was not far from kicking off and they did well in keeping things moving . Special thanks to Curtis for fixing the cable tv. Definitely will return ( assuming it’s not booked out ) when I return to Cleveland in August .

Nice, comfortable with friendly staff in a convenient location.

Everything about the hotel Rooms Condition Location where Great BUT Upon arrival I was given the two rooms I paid for Upon going up One was a king I had paid for two double rooms both with double beds as I'm with 4 mates The lady apoligised which is ok She told me first thing tomorrow she would organise for the room change over and let me know That night one slept on rollaway The next day we woke up and went out to do our plans Upon getting back the room hadn't been touched No changes No fresh towels No fresh water No fresh sheets Once I checked out i check my bank The total of my stay was 1020 Australian Dollars They charged me 1945 AUD to my bank I understand the room bond Which is 50 a room per night So please explain why so much was taken I rang and she assured me she would sort it But I need that money to finish off our 5 week USA trip Completely let down and would never recommend a Hyatt to anyone I have often stayed her around the world But this has turned me away I rang again this morning to make sure my money was coming back But the phone rang out