I thought it was great . The staff were really busy for check in as the Browns game was not far from kicking off and they did well in keeping things moving . Special thanks to Curtis for fixing the cable tv. Definitely will return ( assuming it’s not booked out ) when I return to Cleveland in August .
I’ve never left a negative review, we are not fussy people. But I felt unsafe in this place, it smelt terrible, was very dirty, animals everywhere, and we checked out after only being there for an hour after a bed bug crawled across our pillow. We called reception who didn’t sound at all surprised and offered us another room. We declined and drove to a new hotel at 1am. The staff apologised and said they do try and stay on top of them, making us feel like this was not unusual. The staff were friendly, however the facilities were so unclean I would never recommend anyone stay here. It also had some interesting clientele that made me feel very unsafe. Big no way from me
11 months ago by A verified traveller from Australia
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