2/10 Terrible
Manisha
Travelled with partner
15 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
I had an extremely disappointing experience during my recent stay at your hotel. Early mng,the front desk staff called my room in a rude manner, demanding my name, spelling it out, and then accusing me of not paying for the room, despite having already settled the payment and provided my card for incidentals. The staff member was dismissive and unwilling to listen to any explanation, making me feel unwelcome and disrespected. This encounter tarnished my impression of the hotel and left me with a negative overall experience. This is just not fair first you insult a guest and then another staff offers a comp for stay and free breakfast. I don’t need that and I didn’t take it as well. Simply wanted that particular lady who was rude to be courteous enough to come upfront and say sorry instead of hiding behind.