Independent - accommodation in West Pennant Hills

Great location, though basic front desk assistance could be improved. First, the check-in process was very straightforward and got in quickly, which was great after a long haul flight. Room was well laid out, possibly a little dated but overall fine. Location is perfect, was able to walk to many places and only took an uber a few times. Upstairs there was a bar with great views and a great place to wrap up a day. I was surprised that I had some very minor requests that required no problem-solving just simple answers, but people couldn't answer them until someone else would show up. It was actually odd and an off putting. This happened more than once, and I found it strange. Neither the concierge nor the person that sat at that little desk nor anyone at the front counter could help. Fortunately, whoever was the head bell person picked up on these things that would run over and address the issue immediately. Whoever trained the Bellman need to train your front staff on answering very simple question and just basic problem-solving. Other than that, it was an enjoyable stay.

Very convenient to the airport walking distance. Shower was walk in which is 2 thumbs up for this senior.

Very nice hotel. Helpful staff and knowlegable. Room was overlooking Sydney harbor. Great location near the Rocks area.