6/10 Okay
Jeffrey
Travelled with partner
26 July 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place is gorgeous!! Very elegant! While check in was a bit of a hassle, the room code was not working to get into the room, no big deal! We called a got it squared away but the customer service was not great. The guy acted like it was an inconvenience to HIM that he had to change it for us. Then upon opening the door finally, it was not as advertised. We booked room 10, a king bed. When we walked in it was a full size bed. Double doors that were unlocked opened into another room with a dining area, couches and a king bedroom. We thought then the entire thing must be ours because there the king bed was. But upon asking the man on the phone, he said that those doors were supposed to be locked as that is a separate room for other guests. He said “sorry you can use the king bed but don’t touch anything else in the room or we will have to charge you triple for cleaning fees. Which was kinda rude and odd to me considering it was not our mistake, it was his. He was very irritated and rude. We decided to just stay in the full size bedroom. Even though we paid for a king, the room was perfectly clean. Bathroom was clean and showers were HOT!! Other than the customer service, it was beautiful.
Jeffrey
Stayed 1 night in Jul 2025
