Motel 6 - accommodation in Waukesha

Everything was great! Would definitely stay at the Drury again.

DO NOT STAY HERE. Someone broke into our room, flooded the bathroom sink, and the hotel charged me $250 while refusing to return my calls. On 5/15 left our room with the do not disturb sign on the door. When we returned, our belongings had clearly been moved around and the toilet paper was soaked. I called for replacements and was told our room had flooded because we “left the sink on” and that we’d be charged $150. I immediately spoke with the manager, Louis, and explained we absolutely did not leave the sink running. We had used the sink for 2 days with no drainage issues. Even if it had been left on accidentally, why would it suddenly clog and overflow? I asked him to check cameras or key logs between 3:45–6 PM while we were gone. He claimed there were no cameras but said he’d check the key logs and call me back. He never did. A housekeeper later told me the exact same thing had happened to another guest a few days earlier — another “sink left on” flood that caused complaints. The next morning, no manager was available before our flight. I left my information and never got a callback. I called again on 5/18 and was promised another callback from the GM. Nothing. Today, I discovered they increased the charge from $150 to $250 for “damages” without explanation. Still no manager available. This entire situation feels extremely sketchy. No communication, no accountability, no explanation, and multiple similar incidents. Stay away from this hotel.

Haven’t been there in years! Many things have changed! Nice casino and hotel!