When I arrived the security guard told me not to worry about my bags because I told him the one suitcase was my grandson’s and was very heavy for me. He told me not to worry about that because they had service for that. When I asked the girl working if someone could help, she told me that they didn’t offer that service, I told her what the security guard had told me and she told me she couldn’t do that, that she was the only one working. The security guard said he would do that, and she said she would allow that this time but normally they weren’t supposed to do that, and she mentioned “what a gentleman he was”. I felt like I was inconveniencing her and the security guard.
My door was ajar and when I phoned and told staff the person I was talking to was doubting me. I felt quite unsafe, but decided to stay in the room they assigned me because I got the feeling that it was too much bother to move me to another room. The girl did ask me if I wanted to move to another room, and said it was her that I was talking to, and that they could move me to another room if I wanted. If the door keeps popping open, I would suggest it to be fixed, I’m sure I’m not the only one that has complained about this.