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5.0 out of 5

"Excellently appointed with high spec fit out. Beautiful, peaceful location with very nice view. " More

By a verified traveller on Mon 24 Jun 2019

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Hotel Description

A luxury stay in Upper Crystal Creek awaits you at Crystal Creek Rainforest Retreat. Within steps you'll find Springbrook National Park and Gondwana Rainforests of Australia. Highlights at this property include 6 outdoor swimming pools, and in-room kitchens and free WiFi.

TVs with DVD players are featured in all 13 accommodations, and you can enjoy iPod docks, separate bathtubs and showers, and coffee/tea makers. Room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Nice touches to enhance your stay include jetted tubs, bathrobes, and free toiletries. Hair dryers and irons/ironing boards are also available.

At the property's restaurant, you can grab a bite to eat. Additionally, you'll find free WiFi in public areas and a spa tub. There's also the convenience of free self parking.

Places within a 15-minute drive of this 5-star Upper Crystal Creek property include Numinbah Nature Reserve and Crystal Creek Miniatures.

Superior Bungalow, 1 King Bed, Garden View (Rainforest Canopy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Bungalow, 1 King Bed, Garden View (Glass Terrace Bungalow)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Villa, 1 King Bed, Mountain View (Mountain Lodge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Villa, 1 King Bed, Pool View (Rainforest Lodge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Cabin, 1 King Bed, Garden View (Creekside Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crystal Creek Rainforest Retreat ratings based on 26 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Crystal Creek Rainforest Retreat

Everyone (7) Couples (19)
5 out of 5
Excellently appointed with high spec fit out. Beautiful, peaceful location with very nice view.

Posted by on 24 Jun. 2019

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5 out of 5

Posted by on 19 Oct. 2018

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5 out of 5

Peace and Quite

This beautiful property was quite and relaxing exactly what we hoped for. The food was great and the service was excellent. Loved our room with canopy view! We did the look out rainforest walk and it was fabulous! We will definitely be going back.

Posted by on 27 Jul. 2018

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5 out of 5

Pure luxury, very private and romantic

Pros: The privacy, the well appointed lodge, the delicious meals, just the sheer luxury!!
Cons: A chef to prepare and cook our meals!!! -just joking
Location: There are numerous bushwalks either up to the lookout or around the creeks, lovely grassy areas in the orchard to enjoy a picnic and along the creek
We stayed in the Numinbah, just so very comfortable, very private and oh so romantic. The lodge is very spacious, well laid out and certainly a home away from home. The amenities in the bathroom were a beautiful range. We particularly enjoyed the plunge pool and the expansive outdoor BBQ and sun lounge area given the very warm temperatures over the weekend. The air conditioning inside made the lodge very comfy. The delicious meals were provided in our fridge each day, all we had to worry about was when we wanted to cook and eat, there was always more than enough food, we would never go hungry. We enjoyed our walk up along the creek to the water falls and the hammocks where we relaxed in the hammocks for a while but couldn't wait to go back to our lodge. The staff are amazing, particularly Katherine, thank you for making our stay so enjoyable. This was a very special occasion for us, our 43rd wedding anniversary and my husband's 65th birthday. What a special treat!!!!

Posted by , from Alstonville on 18 Feb. 2018

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5 out of 5

Perfect romantic getaway

Was an excellent experience, staff go above and beyond to accommodate for your needs,unfortunately did take many photo. Because as soon as I got there switched it off to disconnected from it all. Surprised the partner with the place and she wants to go back already.

Posted by on 24 Sep. 2017

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5 out of 5

Absolutely beautiful

Absolutely beautiful cabin in a gorgeous rainforest setting. The cabin was so thoughtfully appointed for a relaxing stay - we can't wait to go back

Posted by , from Brisbane on 23 Aug. 2017

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5 out of 5

Was a very nice relaxing place to stay.

Was a beautiful place to get away and relax with some good options for some good hikes!

Posted by on 28 Jan. 2017

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5 out of 5

Minimoon in Mountain View Lodge

We had a lovely stay in our Mountain View Lodge 'Numimbah'. Such a stunning property and lovely touches from the Crystal Creek Retreat team, a rose petal path to the bed, and a nice bottle of wine - thank you! High-quality furniture and appliances Lovely view! Great selection of DVD's to borrow Only downside was the bath, though gorgeous, it took almost 30mins to half-fill, we filled with hot water only as the bath was marble and the temperature dropping as soon as it hit.... only lasted 5mins in the tub as the water got too cold too quickly.

Posted by , from Brisbane, QLD on 29 Aug. 2016

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5 out of 5
Excellent. Awesome escape / getaway for couples.

Posted by on 20 Jun. 2016

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5 out of 5

Rainforest bliss

Beautiful 5-star self contained cabin, only 200m away from a crystal clear creek with hammocks and swimming holes. The cabin was emaculate and had everything we needed to create yummy food. Relaxing in the sofa was lovely but the best feature in the cabin was the massive spa bath surrounded by glass windows, showing off the rainforest engulfing the cabin

Posted by , from SE QLD on 14 Jul. 2015

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About the Crystal Creek Rainforest Retreat

Location 201 Booka Road, Upper Crystal Creek, NSW 2484

Property Features

There's a restaurant on site. Public spaces have free WiFi. Crystal Creek Rainforest Retreat offers its guests 6 outdoor swimming pools and a spa tub. Barbecue grills, an arcade/game room, and a garden are also featured at the luxury Crystal Creek Rainforest Retreat. Self parking is free.

  • 13 guestrooms or units
  • Dining venue
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (50.5 km / 31.4 mi)
  • Parking: Free self parking

Room Amenities

Crystal Creek Rainforest Retreat offers 13 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Accommodations at this 5-star cottage have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Jetted tub
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Crystal Creek Rainforest Retreat has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools are on site along with a spa tub.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 7 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9 AM - 7 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Caters to adults only
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Crystal Creek Rainforest Retreat House
  • Crystal Creek Rainforest Retreat
  • Crystal Creek Rainforest Retreat Hotel Upper Crystal Creek
  • Crystal Creek Rainforest Retreat House Upper Crystal Creek
  • Crystal Creek Rainforest Retreat Upper Crystal Creek
  • Crystal Creek Rainforest Retr
  • Crystal Creek Rainforest Retreat Cottage
  • Crystal Creek Rainforest Retreat Upper Crystal Creek
  • Crystal Creek Rainforest Retreat Cottage Upper Crystal Creek
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.