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5.0 out of 5

"Very relaxing & the food was outstanding " More

By a verified traveller on Tue 27 Jul 2021

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Hotel Description

A luxury stay in Upper Crystal Creek awaits you at Hillcrest Mountain View Retreat. You'll be within a 20-minute walk of Crystal Creek Miniatures and 2.7 km (1.7 mi) from Couchy Creek Nature Reserve. Highlights at this B&B include a restaurant, an outdoor swimming pool, and free cooked-to-order breakfast.

You can enjoy free WiFi, balconies or patios, and flat-screen TVs, featured in all 3 soundproofed rooms. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, coffee/tea makers, ceiling fans, and safes are available.

The bed & breakfast's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Upper Crystal Creek B&B, you'll be 5.6 km (3.5 mi) from Springbrook National Park.

Standard Suite, 1 Bedroom, Non Smoking, Balcony (Wolumbin View - B&B)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$172* Per night/room 2 Sep. - 3 Sep.

Standard Suite, 1 Bedroom, Non Smoking, Balcony (Mt Warning View - B&B)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Suite, 1 Bedroom, Non Smoking, Kitchen (The Cottage at Hillcrest)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hillcrest Mountain View Retreat ratings based on 34 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hillcrest Mountain View Retreat

Everyone (12) Couples (19) Family (5)
5 out of 5
Very relaxing & the food was outstanding

Posted by on 27 Jul. 2021

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5 out of 5
This property has magnificent views all around. The hosts were very good and the breakfast was fantastic.

Posted by on 2 Apr. 2021

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5 out of 5
From arrival to departure my partner and I had a warm, welcoming and friendly stay. Paul and Craig are exceptional hosts. Phil and I felt very spoilt with both deliciously and very well thought out dinner and breakfast. Craig and Paul expertise and experience shines through, which makes this a very special place. We will be back for dinner for sure.

Posted by , from Currumbin Valley on 5 Jul. 2020

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5 out of 5
The hosts, Paul and Craig, are an absolute delight! Nothing was too much trouble and they were so easygoing...and funny! Paul's cooking is also divine. The cappuccino creme brulee was to die for! Thank you so much. My daughter and I had a great time and will definitely be back!

Posted by on 13 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Paul

Hi Skye Thanks so much for the wonderful review. look forward to seeing you both again soon :)

5 out of 5
Highly recommended. Paul and Craig are perfect hosts

Posted by on 8 Nov. 2019

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Comment from Hotel Management

17 Dec. 2019 by Paul

Thanks so much for the great review :)

5 out of 5
We found hillcrest amazing . Beautiful and relaxing . Breakfast was 5 star the views were amazing the the hosts were great . Highly recommended.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

17 Dec. 2019 by Paul

Thanks so much for the great review :)

5 out of 5
Paul and Craig are excellent hosts and made us feel very welcome. Breakfast was amazing and nothing was too much trouble. We will definitely stay there again.

Posted by on 6 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Craig & Paul

That is awesome! We look forward to seeing you back here : )

5 out of 5
We had a fantastic relaxing time, Paul & Craig are lovely host - We will definitely be back for another stay.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

8 Oct. 2019 by Paul and Craig

Thank you so much Samantha and Tony. It was great to meet you both!!

5 out of 5
Friendly & professional. Great food & service, lovely property, peaceful. Room was really nice, clean, with a lovely outlook onto the mountains & surrounds.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Craig and Paul

Thank you very much indeed!!!!

5 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

13 May 2019 by Paul

Hi there Thanks so much for your review!

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury Hillcrest Mountain View Retreat. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Upper Crystal Creek bed & breakfast.

  • 3 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Dry cleaning
  • Self-service laundry
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (45.1 km / 28 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hillcrest Mountain View Retreat offers 3 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. This Upper Crystal Creek bed & breakfast provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Flat-screen television
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:30 AM to 9:00 AM.

Hillcrest Mountain View Retreat has a restaurant on site.

Nearby Activities

Recreational amenities at the bed & breakfast include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Pets allowed (no fees)
  • UnionPay
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 50 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hillcrest Mountain View Retreat B&B Crystal Creek
  • Hillcrest Mountain View Retreat B&B
  • Hillcrest Mountain View Retreat Crystal Creek
  • Hillcrest Mountain View Retreat
  • Hillcrest Mountain View Retreat B&B Upper Crystal Creek
  • Hillcrest Mountain View Retreat Upper Crystal Creek
  • Hillcrest Mountain Retreat
  • Hillcrest Mountain View Retreat Bed & breakfast
  • Hillcrest Mountain View Retreat Upper Crystal Creek

You should know

  • Hillcrest Mountain View Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.