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3.8 out of 5

"Novotel was a good location for us . The buffet breakfast was excellent . My only criticism is the pool was closed. Which I didn’t know when I booked. ... " More

By a verified traveller on Sat 25 Jan 2020

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Hotel Description

You'll be connected to a shopping center at Novotel Citygate Hong Kong, and within a 20-minute stroll of Citygate Outlets and Tung Chung New Development Ferry Pier. Highlights at this family-friendly hotel include 3 restaurants, a free airport shuttle, and a bar/lounge.

All 440 soundproofed rooms feature LCD TVs with satellite channels, and you can enjoy free wired Internet, coffee/tea makers, and free local calls. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches include bathrobes, slippers, and free toiletries. Free bottled water, safes, and hair dryers are also available.

The buffet restaurant, Essence, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Andante is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the fitness center, seasonal outdoor swimming pool, and kids' swimming pool as well as access to a playground. Business amenities include conference space and a meeting room. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 15-minute drive of this 4-star Tung Chung hotel include Hong Kong Disneyland and AsiaWorld-Expo.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$160* Per night/room 26 Oct. - 27 Oct.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Suite, 1 King Bed, Executive Level (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room, 1 Queen Bed (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Twin Room, 2 Single Beds, Executive Level (Executive)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Novotel Citygate Hong Kong ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Citygate Hong Kong

Everyone (8) Couples (2) Family (2)
4 out of 5
Novotel was a good location for us . The buffet breakfast was excellent . My only criticism is the pool was closed. Which I didn’t know when I booked. Plus the bathroom and some fittings etc looked tired for a hotel like this. HongKong seemed safe and we ventured out which was good

Posted by , from Western Australia on 25 Jan. 2020

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Comment from Hotel Management

21 Mar. 2020 by Jeffrey Ho

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

4 out of 5
We have been using this hotel 2x a yr for a very long time. But lately have noticed changes not for the better, probably a sign of the times housekeeping is awesome.

Posted by on 28 Sep. 2019

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5 out of 5
Free shuttle to and from airport, well designed modern rooms and excellent shopping next to hotel

Posted by on 19 Jun. 2019

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4 out of 5
Comfy, clean bed, quiet room, easy airport trf. Very happy.

Posted by on 14 Jun. 2019

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1 out of 5
Disgusting service. Firstly, had the meat lovers pizza and it gave me a round of food poisoning. Secondly, upon informing Grace at reception during check-out her response was "unlucky". She then proceeded to try to charge me again for the room rate that was booked and paid through Expedia. I do route through Hong Kong regularly on business travel to China and this is the first time I have used this hotel. I will never ever return to this hotel.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

30 Aug. 2019 by Greg Hoehn

Dear Matt Thank you very much for your stay with us. We are sorry tht we did not meet your expectations. We have informed related departments for follow up. Kind regards

3 out of 5
Nice hotel close to the mall and airport.very convenient to catch the MRT

Posted by on 4 Oct. 2018

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2 out of 5
From an overnight stay you want three things food, bed and a hot show. NO HOT WATER.....

Posted by on 15 Aug. 2018

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Comment from Hotel Management

16 Aug. 2018 by Jeffrey Ho Guest Experience Manager

Thank you very much for your comment. I would follow up your case with your housekeeping department, and make sure no more similar case in the future. Thank you very much once again for your comment.

4 out of 5
Very convenient to airport as I only had the night there. Very good shopping in a joining Mall. They also have a free shuttle to and from airport plus Late check out.

Posted by , from Australia on 11 Aug. 2018

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Comment from Hotel Management

3 Sep. 2018 by Jeffrey Ho Guest Experience Manager

Thank you very much for your comments towards your stay! We are looking forward to seeing you again in the future!

5 out of 5
Stayed here many times. Very convenient for stop over. Amazing shopping one floor up. Staff very helpful.

Posted by , from Australia on 15 Jul. 2018

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Comment from Hotel Management

5 Sep. 2018 by Jeffrey Ho Guest Experience Manager

Thank you very much for your comments towards your stay! We are looking forward to seeing you again shortly!

3 out of 5
Receptionists were proactive but others let the service down. It took several follow ups to get our interconnecting door unlocked. Room service should be skipped as not great value. Grouting in bathrooms has mould & a bottle cap from previous occupants was still in the shower. General Novotel standard was there but needs improvement & attention to detail.

Posted by , from Australia on 8 Jun. 2018

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Comment from Hotel Management

19 Jul. 2018 by Greg Hoehn

Dear J Thank you very much for your review and rating. We wish to welcome you back soon. Best regards

About the Novotel Citygate Hong Kong

Location 51 Man Tung Road, Tung Chung, 0

Renovations + Closures

The following facilities will be closed during the winter:

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4790 square feet (445 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 4-star Tung Chung hotel is smoke free.

  • 1 building
  • 440 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 4790 sq ft of conference space
  • 445 sq m of conference space
  • Built in 2006
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (4.8 km / 3 mi)
  • Train station: Hong Kong Tung Chung Station (2 km / 1.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.

Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.

Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Cribs (infant beds) are available for HKD 250.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Crib (infant bed) fee: HKD 250.0 per night
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citygate Hong Kong Novotel
  • Citygate Novotel
  • Citygate Novotel Hong Kong
  • Hong Kong Citygate Novotel
  • Hong Kong Novotel Citygate
  • Novotel Citygate
  • Novotel Citygate Hong Kong
  • Novotel Citygate Hotel
  • Novotel Citygate Hotel Hong Kong
  • Novotel Hong Kong Citygate
  • Novotel Citygate Hong Kong Hotel Hong Kong
  • Novotel Hong Kong Airport
  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel Tung Chung

You should know

  • The seasonal pool will open in December and close in December.
  • Pool access available from 7:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.