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Novotel Citygate Hong Kong

4-star property
51 Man Tung Road, Tung Chung, 1800 796 370
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Excellent!
92%
of guests recommend
4.5 out of 5
Wotif Guest Rating
View all 45 Wotif Guest Reviews

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Hotel Description

You'll be connected to a shopping centre at Novotel Citygate Hong Kong, and within just a 10-minute stroll of Citygate Outlets and Tung Chung New Development Ferry Pier. Highlights at this family-friendly hotel include 3 restaurants, an outdoor swimming pool and a free airport shuttle.

LCD TVs with satellite channels are featured in all 440 rooms, and you can enjoy free wired Internet, coffee/tea makers and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. Additionally, safes, hairdryers and phones are available.

The buffet restaurant, Essence, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Andante is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the 24-hour fitness centre, seasonal outdoor swimming pool and kids' swimming pool as well as access to a playground. Conference space and a meeting room are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 15-minute drive of this 4-star Islands District hotel include AsiaWorld-Expo and Hong Kong Disneyland.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$166* Per night/room 24 Sep. - 25 Sep.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Novotel Citygate Hong Kong ratings based on 45 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Citygate Hong Kong

Everyone (34) Couples (4) Business (1) Family (5)
5 out of 5
Free shuttle to and from airport, well designed modern rooms and excellent shopping next to hotel

Posted by on 19 Jun. 2019

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4 out of 5
Comfy, clean bed, quiet room, easy airport trf. Very happy.

Posted by on 14 Jun. 2019

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1 out of 5
Disgusting service. Firstly, had the meat lovers pizza and it gave me a round of food poisoning. Secondly, upon informing Grace at reception during check-out her response was "unlucky". She then proceeded to try to charge me again for the room rate that was booked and paid through Expedia. I do route through Hong Kong regularly on business travel to China and this is the first time I have used this hotel. I will never ever return to this hotel.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

30 Aug. 2019 by Greg Hoehn

Dear Matt Thank you very much for your stay with us. We are sorry tht we did not meet your expectations. We have informed related departments for follow up. Kind regards

3 out of 5
Nice hotel close to the mall and airport.very convenient to catch the MRT

Posted by on 4 Oct. 2018

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2 out of 5
From an overnight stay you want three things food, bed and a hot show. NO HOT WATER.....

Posted by on 15 Aug. 2018

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Comment from Hotel Management

16 Aug. 2018 by Jeffrey Ho Guest Experience Manager

Thank you very much for your comment. I would follow up your case with your housekeeping department, and make sure no more similar case in the future. Thank you very much once again for your comment.

4 out of 5
Very convenient to airport as I only had the night there. Very good shopping in a joining Mall. They also have a free shuttle to and from airport plus Late check out.

Posted by , from Australia on 11 Aug. 2018

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Comment from Hotel Management

3 Sep. 2018 by Jeffrey Ho Guest Experience Manager

Thank you very much for your comments towards your stay! We are looking forward to seeing you again in the future!

5 out of 5
Stayed here many times. Very convenient for stop over. Amazing shopping one floor up. Staff very helpful.

Posted by , from Australia on 15 Jul. 2018

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Comment from Hotel Management

5 Sep. 2018 by Jeffrey Ho Guest Experience Manager

Thank you very much for your comments towards your stay! We are looking forward to seeing you again shortly!

3 out of 5
Receptionists were proactive but others let the service down. It took several follow ups to get our interconnecting door unlocked. Room service should be skipped as not great value. Grouting in bathrooms has mould & a bottle cap from previous occupants was still in the shower. General Novotel standard was there but needs improvement & attention to detail.

Posted by , from Australia on 8 Jun. 2018

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Comment from Hotel Management

19 Jul. 2018 by Greg Hoehn

Dear J Thank you very much for your review and rating. We wish to welcome you back soon. Best regards

5 out of 5
Stopped one night each way to and from Israel, very nice clean hotel, excellent buffet breakfast, shopping mall attached for other restaurants and retail shopping. Staff very friendly and helpful. Excellent free shuttle bus service between airport and hotel runs every 20 minutes and on time as well. Only about a 5 minute trip to the airport. Rooms were very well appointed and comfortable, not able to open a window for fresh air unfortunately.

Posted by , from Australia on 4 May 2018

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5 out of 5

Nice hotel close to airport

Pros: Shuttle service, great choice of food for breakfast, short walk to the train station.
Cons: Internet connection is not free and not cheap.
This is nice modern hotel close to airport and train station. Free shuttle goes every 15 minutes between airport and hotel, no need for booking. Train station is in 5 to 10 minutes walk under a roof, no need to go outside. 30 minutes ride takes to to the city center. Tour operators usually do not pick up from this hotel but this is not a problem since the city center is in easy access. Service in hotel is good and efficient. On the top of all, there is magnificent view from the window!

Posted by , from Sydney on 21 Nov. 2017

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About the Novotel Citygate Hong Kong

Location 51 Man Tung Road, Tung Chung, 0

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 1 December until 31 March:

  • Swimming pool

Property Features

Novotel Citygate Hong Kong offers its guests an outdoor pool, a 24-hour fitness centre, and a kid's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4790 square feet (445 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free (available at scheduled times). Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Tung Chung hotel.

  • 1 building
  • 440 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 4790 sq ft of conference space
  • 445 sq. m of conference space
  • Built in 2006
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (4.8 km / 3 mi)
  • Train station: Hong Kong Tung Chung Station (2 km / 1.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Citygate Hong Kong offers 440 forms of air-conditioned accommodation with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.

Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.

Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transport is offered at scheduled times from 6 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Cribs (infant beds) are available for HKD 250.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Valet parking fee: HKD 250 per day
  • Crib (infant bed) fee: HKD 250.0 per night
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citygate Hong Kong Novotel
  • Citygate Novotel
  • Citygate Novotel Hong Kong
  • Hong Kong Citygate Novotel
  • Hong Kong Novotel Citygate
  • Novotel Citygate
  • Novotel Citygate Hong Kong
  • Novotel Citygate Hotel
  • Novotel Citygate Hotel Hong Kong
  • Novotel Hong Kong Citygate
  • Novotel Citygate Hong Kong Hotel Hong Kong
  • Novotel Hong Kong Airport
  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel Tung Chung

You should know

  • The seasonal pool will open in April and close in November.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.