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The Panoramic By Xperience Hotels

Deluxe Room, 1 King Bed | View from room

Overview
Location
Prices
Amenities
Policies

Good

Popular amenities

Pool
Kitchen
Pet-friendly
Parking included
Free Wi-Fi
Air-conditioning

Explore the area

Calle 3 poniente entre, Calle 12 Sur, Tulum, ROO, 77760

Place, Holistika Art Walk
‪14 min walk‬
Place, Hospital de Tulum
‪3 min drive‬
Place, Dos Aguas Park
‪3 min drive‬
Airport, Tulum Intl. Airport (TQO)
‪62 min drive‬

Room options

Basic Studio, 1 King Bed

Garden view
45 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Classic Apartment (Two Bedroom)

Garden view
140 sq m
2 bedrooms
Sleeps 4
2 King Beds
Free Wi-Fi

About the area

Tulum

At The Panoramic By Xperience Hotels, you'll be 4.9 km (3.1 mi) from Tulum National Park and 5.6 km (3.5 mi) from Tulum Beach. .Each apartment is individually decorated and features free WiFi, a Smart TV and a coffee/tea maker. Nice touches to enhance your stay include a rainfall showerhead and premium bedding. A kitchen, a fridge and free bottled water are also available. Weekly housekeeping is available. .Enjoy the outdoor swimming pool, gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a rooftop terrace and concierge services. There's also free self parking, along with the convenience of an airport shuttle.

What's nearby

Holistika Art Walk - 14 min walk - 1.2 km
Hospital de Tulum - 3 min drive - 1.5 km
Dos Aguas Park - 3 min drive - 1.8 km
Tulum Beach - 11 min drive - 6.3 km
Tulum Mayan Ruins - 13 min drive - 7.4 km

Getting around

Tulum Intl. Airport (TQO) - 41 min drive

Restaurants

‪Vaivén - ‬5 min walk
‪El Aguajito Marisqueria - ‬7 min walk
‪Delicia - ‬12 min walk
‪La Taqueria Pinches Tacos Shop - ‬5 min walk
‪Pepe The Best Taco! - ‬5 min walk

About this property

The Panoramic By Xperience Hotels

The Panoramic By Xperience Hotels offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Panoramic By Xperience Hotels. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tulum apartment.

33 guestrooms or units

4 levels

3 buildings

Terrace on the roof

Poolside lounge chairs

Umbrellas for the pool

Front desk (limited hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Lift

Smoking in designated areas

The Panoramic By Xperience Hotels offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodation at this 3.5-star apartment has kitchens with fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead.

This Tulum apartment provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a weekly basis.

Similar properties

Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers

Pool
Spa
Parking included
Free Wi-Fi

includes taxes & fees

6 July - 7 July

Property amenities

Pool/Spa

Outdoor pool
Pool loungers
Pool umbrellas

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Limited on-site self parking

Kitchen

Coffee/tea maker
Freezer
Refrigerator

Bedrooms

Premium bedding

Bathroom

1 private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

Smart TV

Outdoor areas

Deck/patio
Rooftop terrace

Comfort

Air conditioning
Ceiling fan

Pets

Pet friendly
Welcoming dogs only
Up to 10 kg per pet
Fee: USD 20 per pet per night
Service animals exempt from fees
Deposit: USD 20 per night

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Designated smoking areas

Services and conveniences

Blackout drapes
Concierge services
Free bottled water
Limited-hour front desk
Luggage storage
Multilingual staff
Safe
Tour and ticket assistance
Weekly housekeeping

Things to do

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Fire extinguisher

General

3 buildings
33 units
4 floors
Access via exterior corridors
Individual decor
Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 7:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 220 per vehicle (one-way)
Pet deposit: USD 20 per night
Pet fee: USD 20 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

Pool access available from 9:00 AM to 10:00 PM
Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Panoramic By Xperience Hotels Tulum

The Panoramic By Xperience Hotels Condominium resort

The Panoramic By Xperience Hotels Condominium resort Tulum

The Panoramic By Xperience Hotels Hotel

The Panoramic By Xperience Hotels Tulum

The Panoramic By Xperience Hotels Hotel Tulum

Frequently asked questions

What is the cancellation policy at The Panoramic By Xperience Hotels?

The Panoramic By Xperience Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Panoramic By Xperience Hotels?

Yep, The Panoramic By Xperience Hotels has a free self car park.

Are there any beaches close to The Panoramic By Xperience Hotels?

The closest beach to The Panoramic By Xperience Hotels is Tulum Beach (6.2 km).

Does The Panoramic By Xperience Hotels have a pool?

The Panoramic By Xperience Hotels has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

Is there a free airport shuttle available at The Panoramic By Xperience Hotels?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at The Panoramic By Xperience Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

The Panoramic By Xperience Hotels Reviews

7.8

Good

8.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Verified

10/10 Excellent

willie

8 Aug 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.

Stayed 5 nights in Aug 2022

Verified

8/10 Good

Jennifer

4 Nov 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished

Verified

4/10 Poor

Verified traveller

18 July 2019

Liked: Cleanliness, amenities

Disliked: Staff & service

Hello, I am staying at the panoramic hotel in tulum Mexico which was hosted by xperience hotels. This “hotel” was advertised through your website and there have been many many hiccups along the way, but I know how somethings can sometimes go wrong and I brush them off but this is the last straw...it’s 10:07 México time today Tuesday July 16 (my birthday) and I’m in my room and next door they are having a full blown construction site ( uncontrollable hammering non stop by multiple hammers) I have full videos of proof regarding this absurd disruptions. All my video have proof of sound and time stamp, this is incredible. I’m on vacation and not only is it my birthday but I trusted you guys as Expedia would have business with professional establishments ...I understand not everyone is on American etiquette but it’s 10 pm on a weekend in what is suppose to be a hotel and you’re hammering away in active construction. RIDICULOUS! This isn’t a hotel, this is still an active construction site...here are the things I’ve let go off but enough is enough ..loose electrical cables everywhere, no signs in the entire property, no garbage cans, no one was here on Sunday to help us with our needs (we needed toilet paper and the security guard brought hand drying napkins) no taxis to call, it’s not 10 minutes from the beach like they claim it’s actually 30 minutes on an undone road where a tire can pop at any point and people wear hard hats because there is still construction everywhere.

Stayed 4 nights in Jul 2019

Verified

10/10 Excellent

Mariana

16 Feb 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto

Verified

4/10 Poor

Shateema

23 Apr 2022

Liked: Cleanliness

Disliked: Communication

The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.

Stayed 4 nights in Apr 2022

Verified

8/10 Good

Lura

10 Mar 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.

Stayed 3 nights in Mar 2022

Verified

10/10 Excellent

Yesenia Jennifer

7 Feb 2022

Liked: Amenities, property conditions & facilities, communication

The accommodations and personal. Room was amazin

Stayed 10 nights in Nov 2020

Verified

6/10 Okay

Angela

3 Sept 2021

Liked: Cleanliness

Disliked: Amenities, communication

I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.

Stayed 7 nights in Aug 2021

Verified

2/10 Terrible

VALERIE

30 Aug 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.

Stayed 5 nights in Aug 2021

Verified

10/10 Excellent

Verified traveller

3 Aug 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !

Stayed 6 nights in Jul 2021

Verified

2/10 Terrible

Verified traveller

8 July 2021

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities, communication

We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.

Stayed 8 nights in Jun 2021

Verified

2/10 Terrible

Verified traveller

9 May 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.

Stayed 2 nights in May 2021

Verified

6/10 Okay

Verified traveller

4 May 2021

Liked: Cleanliness

Disliked: Amenities

Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.

Stayed 3 nights in Apr 2021

Verified

10/10 Excellent

Jose

1 May 2021

Liked: Cleanliness, room comfort, communication

La atención es lo mejor!!

El complejo es excelente. Las habitaciones son perfectamente equipadas y la piscina privada tiene sol todo el día. Definitivamente es el hotel para mi siguiente vez en Tulum.

Stayed 2 nights in Apr 2021

Verified

10/10 Excellent

Monserrat

23 Apr 2021

Liked: Cleanliness, room comfort, communication

Muy bonito todo excelente servicio

Stayed 1 night in Apr 2021

Verified

10/10 Excellent

Verified traveller

20 Apr 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very pretty and clean

Stayed 1 night in Apr 2021

Verified

10/10 Excellent

Verified traveller

3 Mar 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excelente el departamento, todo tal cual se ofreció, también la chica de la Agencia muy atenta muy recomendable

Stayed 2 nights in Feb 2021

Verified

2/10 Terrible

Bruno

25 Feb 2021

Disliked: Communication

Reservamos este local por conta do quarto com piscina privativa, porém tivemos a péssima experiência de não receber o quarto que reservamos e recebemos quarto no andar térreo e há uma construção ao lado onde há muito barulho, a host não se prontificou de avisar com antecedencia sobre o quarto onde nós relatou que havia um problema com o quarto horas após o horário do check in, não deu nenhuma outra possibilidade de troca. Localização afastada de todo centro turístico de Tulum. O quarto e hotel era confortavel porém com muito mosquito.

Stayed 2 nights in Feb 2021

Verified

10/10 Excellent

Verified traveller

21 Dec 2020

Liked: Cleanliness, amenities, property conditions & facilities, communication

Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!

Stayed 4 nights in Dec 2020

Verified

10/10 Excellent

Verified traveller

20 Dec 2020

Liked: Cleanliness, amenities, property conditions & facilities, communication

Su habitacion armonia. Naturaleza Muy buena decoración, buen asistencia del personal del hotel. Seguridad en el hotel,

Stayed 3 nights in Dec 2020

Verified

10/10 Excellent

Tely

1 Dec 2020

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excelente hotel, es la segunda vez que nos quedamos ahí

Stayed 4 nights in Nov 2020

Verified

8/10 Good

Kimberly

17 Nov 2020

Liked: Cleanliness, room comfort, communication

Very unique hotel!

This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.

Stayed 3 nights in Nov 2020

Verified

10/10 Excellent

nair

6 Nov 2020

Liked: Cleanliness, room comfort, communication

Great stay

Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.

Stayed 4 nights in Oct 2020

Verified

4/10 Poor

Roberto G

4 Nov 2020

Liked: Cleanliness

Disliked: Room comfort, communication

Este lugar no funciona como hotel

No tiene infraestructura de hotel, si necesitas una toalla o almohada después de las 5pm ya no hay quien te atienda. Está en un camino de terracería difícil de acceder tanto en auto como a pie. El cuarto no es cómodo. El colchón se desinfló. Muy mala experiencia. Esto no es un hotel, no se debería anunciar como tal!

Stayed 2 nights in Oct 2020

Verified

10/10 Excellent

Billyrojas

25 Oct 2020

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.

Stayed 3 nights in Oct 2020

The Panoramic By Xperience Hotels

Photo gallery for The Panoramic By Xperience Hotels

Reviews

Popular amenities

Explore the area

Room options

View all photos for Basic Studio, 1 King Bed

Basic Studio, 1 King Bed

View all photos for Classic Apartment (Two Bedroom)

Classic Apartment (Two Bedroom)

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About the area

Tulum

What's nearby

Getting around

Restaurants

About this property

The Panoramic By Xperience Hotels

Similar properties

KAN Tulum Hotel

Property amenities

Pool/Spa

Internet

Parking and transport

Kitchen

Bedrooms

Bathroom

Entertainment

Outdoor areas

Comfort

Pets

Suitability/Accessibility

Services and conveniences

Things to do

Safety features

General

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Panoramic By Xperience Hotels Reviews

Reviews

Good

8.8/10

7.2/10

7.8/10

8.4/10

Reviews

10/10 Excellent

willie

willie

8/10 Good

Jennifer

Jennifer

4/10 Poor

Verified traveller

Verified traveller

10/10 Excellent

Mariana

Mariana

4/10 Poor

Shateema

Shateema

8/10 Good

Lura

Lura

10/10 Excellent

Yesenia Jennifer

Yesenia Jennifer