Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

4.5 star property
Adults-only property with 10 restaurants and 10 outdoor pools

Photo gallery for Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

10 outdoor pools
Creator video
10 restaurants, breakfast, lunch, dinner served; Italian cuisine
1 bedroom, premium bedding, free minibar, in-room safe
View from property

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included
The current price is AU$549
includes taxes & fees
17 Aug - 18 Aug

Explore the area

Map
Calle Itzimina esq. Av Kukulkan, Mz 001, Lote 007, Reg 014, Aldea Zama, Tulum, QROO, 77760
  • Tulum Beach
    ‪6 min drive‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

Casa Zamna Ocean Front Junior Suite King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite, Tropical View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
  • 137.0 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Master Suite King Bed

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim Out, Double Beds)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed (Swim Out)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Presidential Suite King Bed

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Rooftop Master Suite with Plunge Pool

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
  • 439 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
Free minibar items
  • 512 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Tropical View King

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Villa Zamna (Same price for up to 10 guests)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 576 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

Casa Zamna Ocean Front

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite (Tropical View, Double Beds)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed (Tropical View)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite, Swim Out, King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite, Swim Out, Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite, Tropical View, Double Beds

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite, Tropical View, King Bed

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Tropical View Double w Queen Beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Master Suite, Swim Out

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. You'll be 4.3 km (2.7 mi) from Tulum Mayan Ruins and 4.4 km (2.7 mi) from Tulum Beach. Highlights at this all-inclusive property include 10 restaurants, 10 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, hydrotherapy and mani/pedis along with access to the sauna and hot tub. The fine-dining restaurant, Olio, serves Italian cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find yoga and volleyball, as well as cabanas. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free beach shuttle. .Places within a 15-minute drive of this 4.5-property class Zama property include Sian Ka'an Biosphere Reserve and Playa Paraiso.

What's nearby

  • Tulum National Park - 3 min drive - 2.1 km
  • Tulum Beach - 6 min drive - 4.9 km
  • Las Palmas Public Beach - 6 min drive - 3.6 km
  • Playa Paraiso - 7 min drive - 4.3 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 99 min drive

Restaurants

  • ‪Rossina Cafe - ‬11 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Pescaderia Estrada - ‬3 min drive
  • ‪Escama - ‬4 min drive
  • ‪El Capitán - ‬4 min drive

About this property

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Adults-only property with 10 restaurants and 10 outdoor pools
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers its guests 10 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this property measures 5000 square feet (465 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and a garden are also featured at the luxury Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

  • 301 guestrooms or units
  • 3 levels
  • 4 buildings
  • 10 dining venues
  • 5 bars or lounges
  • 5000 sq ft of conference space
  • 465 sq. m of conference space
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Concierge
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers 301 air-conditioned accommodations with free minibar items and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Tulum property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Jasmine
  • Market Café
  • Olio
  • Seaside Grill

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • At least 80% of food locally-sourced
  • Built in 2022
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 4.7 miles (7.7 kilometres) from the main building and the parking area.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive on 17 Aug 2025 start from AU$548.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Yep, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

The closest beach to Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is Tulum Beach (5.9 km).

Is there a spa on site at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive have a pool?

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive has 10 outdoor swimming pools. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive features 10 outdoor pools, a full-service spa and 10 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive.

Is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive family-friendly?

No, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is an adults-only property.

Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

No, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 268 out of 436 reviews
Rating 8 - Good. 74 out of 436 reviews
Rating 6 - Okay. 43 out of 436 reviews
Rating 4 - Poor. 27 out of 436 reviews
Rating 2 - Terrible. 24 out of 436 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kennis Paul Rogers

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top tier definitely would go back
Stayed 3 nights in Apr 2025

8/10 Good

Roque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

JOSEPH, SUNNY ISLES BEACH

Travelled with partner
Liked: Cleanliness, staff & service
NOT ON THE BEACH , IN THE MIDDLE OF THE LAND , UGLY DESIGN ( SUPPOSED TO BE CONTEMPORARY) BUT FLAT OUT CHEAP EXTERIOR FINISH! SHOWS ARE FOR KIDS NOT EVEN TEENAGERS !
Stayed 3 nights in Apr 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. However, I found the food to be quite average and not as good as other properties in Mexico where we have stayed.
Stayed 5 nights in Apr 2025

4/10 Poor

Gerardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Horrible experience. We were at one room two nights with the aC making awful noises. One day the vent fell from the ceiling. Thankfully our next few nights they switched us to another room where it was better. Their resolution to the consumer was poor.
Stayed 4 nights in Apr 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and great staff. Enjoyed our stay here.
Stayed 4 nights in Apr 2025

10/10 Excellent

Magalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Resort
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in Apr 2025

10/10 Excellent

Rashell

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 5 nights in Apr 2025

10/10 Excellent

victor ignacio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This resort is truly a hidden gem, offering stunning views of lush jungle landscapes and shimmering pools. With a wide variety of pools and dining options, we indulged in a new culinary experience every day of our week-long stay—never repeating a meal! Each dish was absolutely delicious, the shows were spectacular, and the staff exceeded expectations with their professionalism, warmth, and attentiveness to every detail. My time at this secret retreat was nothing short of exceptional.
Stayed 5 nights in Apr 2025

10/10 Excellent

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Amenities
I love the swim up room and 24/ hour room service
Stayed 4 nights in Apr 2025

10/10 Excellent

Fabian

Stayed 5 nights in Apr 2025

6/10 Okay

Victor Manuel

Liked: Cleanliness, staff & service, room comfort

No more chances for Secrets Tullum

Second time in this hotel. First time had a bad experiece but thought it was because it was new. Now you can see details I didn’t expect to find in this kind of luxury hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff was great, specifically Alexis aka Casanova! He was at our service 24/7. The bars were great, Jazreet & Juan are the best bartenders, Sophia can entertain like the best of them, if your lucky enough to have Eduardo serve you at the pool enjoy, Mike and Christian, at the Beach Club make that place what it is. Mike was there with whatever we needed and Christian’s service was phenomenal. The Tours are cool, Cesar can walk you through everything and if you get Akash as your guide you are on a journey you will never forget. I don’t do this often, but the resort deserves its props for their service. Food is good, shuttles to the beach need to be more frequent, main bar would be nice to be open an extra 30 minutes to 11:00pm. 4.7 Alexis thank you again amigo, you and your team were great!
Stayed 7 nights in Mar 2025

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just alittle confusing to get around but overall it was satisfying
Stayed 3 nights in Apr 2025

10/10 Excellent

Guadalupe Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Mar 2025

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time doing an all-inclusive and had a great experience. Beautiful property, super nice and attentive staff, fun entertainment at night. Special shoutout to Jezreel the bartender at Edgewater, he is the best and deserves a raise!
Stayed 5 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Jungle vibe, excellent food .
Stayed 7 nights in Mar 2025

10/10 Excellent

Zavia

Stayed 3 nights in Mar 2025

4/10 Poor

Brice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place! Great staff, delicious food and loved the pools
Stayed 7 nights in Mar 2025

10/10 Excellent

YOLANDA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From when I walked in they treated me amazing, everything was perfect. Any issues I had they took care of it right away.
Stayed 3 nights in Mar 2025

6/10 Okay

Jennifer Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s aesthetics are pleasing. Despite being a preferred member, I found the options for regular members to be limited and, in many cases, indistinguishable from those offered to preferred members. The food was adequate, but I had anticipated a more authentic Mexican culinary experience and a broader selection of dining options. The entertainment options could have been improved to be more inclusive and appealing to a diverse range of ages and ethnicities. Additionally, the majority of events concluded at approximately 10:00 pm, which could have been more accommodating for later evenings.
Stayed 4 nights in Mar 2025