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Macondo Tulum

3.5 star property

Photo gallery for Macondo Tulum

Premium Apartment | Terrace/patio
Creator video
A modern interior with wooden shelving displaying decorative items, wicker chairs, and a thatched roof ceiling.
A pool area with lounge chairs, a thatched roof, and modern buildings with balconies.
Luxury Apartment

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Av Juanek, Aldea Zama Aldea Maya 1, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Jaguar Park
    ‪3 min drive‬
  • Place, Hunab Lifestyle Center
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Premium Apartment

A hotel room with two beds, a potted plant, a large window, and an air conditioning unit.

Premium Apartment

  • Garden view
  • 155 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

A hotel room with two beds, a small table, and a window with a view of greenery.

Deluxe Apartment

  • Garden view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

  • Garden view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Tulum

At Macondo Tulum you'll be 4.9 km (3.1 mi) from Tulum Mayan Ruins and 5 km (3.1 mi) from Tulum Beach. .You can enjoy a TV with cable channels, and each apartment features free WiFi, a safe and a desk. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A rainfall showerhead and a wardrobe or cupboard are also available. .Enjoy the outdoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, a garden and a lift. There's also the convenience of free self parking.
View more Apartments in TulumOpens in a new window

What's nearby

  • Dos Aguas Park - 14 min walk - 1.2 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Jaguar Park - 3 min drive - 1.8 km
  • Hunab Lifestyle Center - 3 min drive - 1.8 km
  • Holistika Art Walk - 3 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Delicia - ‬11 min walk
  • ‪La Baguette - ‬11 min walk
  • ‪Me Latte Café - ‬11 min walk
  • ‪Rossina - ‬12 min walk

About this property

Macondo Tulum

Macondo Tulum offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Macondo Tulum also features a garden and a lift. Self parking is free.

This 3.5-star Tulum apartment is smoke free.

  • 17 guestrooms or units
  • Towels for the beach
  • Front desk (limited hours)
  • Garden
  • Lift
  • No smoking on site
Macondo Tulum offers 17 air-conditioned accommodations, with laptop-compatible safes. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead.

This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Cable televisions are provided.

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Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • 2 bedrooms

Bathroom

  • Bathtub or shower
  • Rainfall showerhead
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Outdoor areas

  • Garden

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Laptop-compatible safe
  • Limited-hour front desk

Things to do

  • Gym
  • Table tennis

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 17 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 19 2026 to December 31 2026 (dates subject to change):
  • One of the swimming pools
  • Fitness facilities

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Macondo Tulum

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Property Registration Number INA151120728

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

MACONDO TULUM Tulum
MACONDO TULUM Apartment
MACONDO TULUM Apartment Tulum

Frequently asked questions

What is the cancellation policy at Macondo Tulum ?

Macondo Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Macondo Tulum ?

Yep, Macondo Tulum has a free self car park.

Are there any beaches close to Macondo Tulum ?

The closest beach to Macondo Tulum is Tulum Beach (6.4 km).

Does Macondo Tulum have a pool?

Macondo Tulum has an outdoor pool. One of the swimming pools will be unavailable from March 19 2026 to December 31 2026 (dates subject to change).

Is there a free airport shuttle available at Macondo Tulum ?

No, Macondo Tulum does not offer an airport shuttle service.

What time are check-in & check-out at Macondo Tulum ?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Macondo Tulum ?

No, pets and service animals are not allowed.

Macondo Tulum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 40 reviews
Rating 8 - Good. 10 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 4 out of 40 reviews
Rating 2 - Terrible. 3 out of 40 reviews

7.8/10

Cleanliness

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, room comfort, communication
We enjoyed our stay at Macondo Tulum.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, room comfort, communication
Very nice property. Loved the pool.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, room comfort, communication

Solid stay in Tulum.

A great area of Tulum to stsy in, althou yoi will need transportation. The place is very comfortable. Good value.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great Visit

Our stay at Macondo Tulum was great. I was worried that I would be too far away from town or too close but this location was at a perfect distance from everything we needed. The staff was very welcoming and our room was great. We felt right at home from the moment we got there. Thank you!
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Abraham

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall nice property. Pretty pool but a little dirty for my liking. Good WiFi. Great location to lots of things. Good working A/C. Wish it had a washing machine. No drinkable water (so need to buy your own) or beach towels (but they did exchange towels for us)
Stayed 1 night in Jun 2024
Verified

8/10 Good

Adolfo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is very well maintained, I will definitely rent this place again. City streets are very bad. (Dustpan it’s the future)
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Oswaldo

Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed my time at Macondo, i highly recommend coming to Macondo, it is clean, friendly, quiet and encourages independence. However, one downside was on my first night I had thought there was stains on my bed sheets but it turned out it was only bleach stains from washing the bed sheets. Overall, Macondo is a great place if you are looking for a more local like experience. It was a pleasure to stay here.
Stayed 3 nights in Dec 2021
Verified

4/10 Poor

Sofiane

Disliked: Cleanliness, amenities, property conditions & facilities, communication
From our experience, the place didn't look like the pictures at all. Our appartment was very dirty (stains on the sofa, on the walls, on the sheets). We stayed only one night instead of four because we couldn't spend our vacation in an environment like that.
Stayed 4 nights in Jul 2024
Verified

4/10 Poor

Ariane

Disliked: Cleanliness, amenities, property conditions & facilities
We planned to stay here for 5 nights and ended up cancelling our stay and booking else where. Our room was not clean, the sofa bed was stained and dirty. The sheets, pillows/towels in our rooms had stains as well and the kitchen sink had splashes of dark food stains. We tried to get a refund and the manager agreed to it based on our conversation with the receptionist. We filed a complaint through Expedia and they tried to get a hold of the manager several times, even though it was the manager who told us to refund it through Expedia and then they will approve it on their end. It was such a stressful trip considering I should be relaxing on vacation. I rarely leave reviews like this, but I highly recommend staying else where.
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

yesenia

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This place is horrible the property doesn’t have check in till 11 pm like it states. Receptionist gets there at 9 am to 3 pm. We ended up getting there at 9:30 pm no one was there. I called and message the number I was provided and no one ever answered. I would advise to call before booking you would see that they would never answer because I was calling to informed them we were not going to arrive at 3 pm for check in but we will be there at a later time and no ever answered we ended up staying in the car till the following morning and no one knew anything or where to complain. The toilet seat was not attached, the towels were so old and see through, the sofa were dirty and it had cigarette burns. The sheets were stained and the mattress was dirty and it smelled like pee. The pool was very dirty and green. The house pans and pots were not in good condition to cook in.
Stayed 9 nights in Nov 2024
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication

Mixed feelings

I have mixed feelings about this place and not sure if I would stay here again or not. After seeing some negative reviews on other booking sites, I was nervous about the cleanliness of our apartment prior to arrival. The receptionist kindly showed us to the penthouse and when we noticed stains on sheets and sofa, she seemed to shrug off our concerns. The grounds and main pool, however, appear to be well maintained. The location is on the cusp between the north side of the suburb and the south side of the town, within a single-entry road with a security guard. The main walkable areas of the town, suburbs, and beach are best reached by bike, moto, or car, as the place is a few minute drive away from most things. There is no daily or weekly cleaning service so be prepared to negotiate laundry and cleaning. The living room sofa in our penthouse was heavily stained and after reporting again to reception, it was only the very helpful maintenance gentleman who offered to cover the sofa with a blanket so we could sit comfortably during our stay. The small safe never worked and the primary door to the penthouse has only a simple turnkey lock. However, the area in general felt safe. Additionally, the kitchen is stocked bare minimally so a grocery store run for cleaning and cooking supplies (in addition to food and drink) was necessary. If you value a large space in one of the older apartment buildings located in a relatively quiet area, this place might be right for you.
From road looking at parking and condos.
Living room after blanket used to cover stained sofa
Private plunge pool is aged but relatively clean and enjoyable
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Amandine

Liked: Cleanliness, amenities, communication
Excellent appartement
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cuenta con todas las amenidades
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pech Alonzo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Realmente me gustó que se encuentre muy limpio, mire que mucha gente comenta que no hay recepcionista pero el recepcionista nos dijo que está de 10:00am a 6:00pm, los mensajes que envié por WhatsApp me los contestaron y allí me avisaron que si estaba lista mi habitación, lo recomiendo 10/10.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Tania

Disliked: Cleanliness
Al dpto le falta mucha limpieza las cortinas sucias, el sofá cama que tenía ahí apestaba al igual que le alfombra que tienen, no dejaron ropa para dormir en el sofá
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

JP

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
La propiedad muy bien pero nunca contestan en los números de contacto
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Francis

Liked: Room comfort
Disliked: Cleanliness, communication

Ce n’est pas un appart hôtel

Appartement hôtel, mais prévoyez d’apporter tout ce dont vous avez besoin. Le barbecue en photo est sympa, mais il faut acheter le gaz vous-même, car la bouteille était vide, et personne ne nous la remplacé, on as juste dit d'en acheter. De plus, il y a des couverts (fourchettes, etc.), mais seulement pour 4 personnes. Pas de sel, poivre, huiles etc si vous venez à plus de 4, cela devient très compliqué pour manger, car il n’y a pas de table, seulement un bar avec 4 tabourets. Les douches fonctionnent très mal, la “piscine” n’est pas nettoyée et n’est pas remplie entièrement. Il y a bien une machine à laver, mais rien pour étendre le linge. L’appartement n’était pas propre : toiles d’araignées, canapé noir de saleté, rideaux très sales, et encore des toiles d’araignées dans les chambres. La communication avec le propriétaire est quasiment impossible. Vous devez absolument arriver avant 18h, ce qui m’a fait perdre la première nuit, car je n’ai pas pu m’arranger avec eux. Bref, je ne recommande pas cet endroit. Il faut tout racheter pour pouvoir utiliser l’appartement correctement. Considérez cela comme une simple chambre d’hôtel pour ne pas être déçu.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente estancia, ubicación, y lugar.. Solo parece tener problemas con el olor el baño, por la tarde-noche olía a orines.. desconozco el motivo
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
El condominio es bonito y cómoda, la alberca también es bonita pero no está muy limpia. En recepción nunca responden, fue un dolor de cabeza poder comunicarme con ellos y el guardia de la noche no te da nada de información, tardamos más de una hora en encontrar nuestro condominio ya que el solo respondía que le diéramos derecho y nos mandaba a otro lado, considero que es un error total poner de su parte los números de condominios por dentro de los elevadores ya que no se ven, si pudieran enumerar por fuera para que se pueda ver sería una mejora increíble ya que reitero, el guardia de noche solo te responde que el no sabe nada y no hay nadie que te ubique, tienes que estar buscando tu apartamento
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Isabel

Liked: Property conditions & facilities
Disliked: Communication
Les faltan muchas cosas en el departamento. Como un trapo. La vajilla completa. Muy mala calidad de shampoo y acondicionador. Las cortinas y toallas rotas. El control de la tv sin pilas. No gabia gemte em recepcion muchas veces. Nos quedsmos sin intermet un tiempo... otro sin luz...y no habia a quie. Reportar nada
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Elsa Patricia Soraiz de los

Liked: Cleanliness, amenities, property conditions & facilities, communication
Estuvo muy buena la estancia si es de gran ayuda rentar coche para desplazarte a donde quieras y conocer muchos lugares cerca . Lo único que recomendaría es la visible limpieza del sillón y tapete de la sala , por lo demás todo muy limpio y funcional. Los alrededores hermosos y el lugar y recepción muy bien!! La comunicación muy buena en todo momento te contactan por whats
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Griselda

Liked: Amenities, property conditions & facilities, communication
Muy accesibles, excelente servicio.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Mario Rafael

Liked: Cleanliness, room comfort, communication

Muy recomendable

Nos quedamos de pasada para el aeropuerto, todo muy lindo y moderno. Recomendable
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, amenities, property conditions & facilities, communication
El lugar es muy bonito. Podría mejorar con algunos detalles, pero en general está bien.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Hermoso lugar para disfrutar y descansar. El personal muy amable y respetuoso. La cocina moderna, pero falta de utensilos para uso en la estufa. Solo dos sartenes servian. Solo dos tazas de cafe para una familia de 7 personas. Si pudieran poner los Sartenes correctos para el uso de ese tipo de estufa seria genial. Gracias. Ruth R
Stayed 8 nights in May 2024