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Siente Tulum Hotel & Cenote Club

3.0 star property

Photo gallery for Siente Tulum Hotel & Cenote Club

Terrace/patio
Lobby
Outdoor pool
Reception
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • 24/7 front desk
The current price is AU$87
includes taxes & fees
24 May - 25 May

Explore the area

View map
Carretera Federal Cancún - Tulum, No. 307 KM 230, Mz. 1, Lt. 1, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪8 min walk‬
  • Place, Tulum Mayan Ruins
    ‪13 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪70 min drive‬

Room options

View all photos for Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Siente Basic Room

Siente Basic Room

Siente Basic Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Tulum

At Siente Tulum Hotel & Cenote Club you'll be within just a 15-minute stroll of popular places like Tulum Mayan Ruins and Tulum National Park. Highlights at this hotel include a restaurant and an outdoor swimming pool. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a snack bar/deli and coffee/tea in a common area. .Attractions within a 15-minute drive of this 3-property class Tulum hotel include Xel-Há Park and Sian Ka'an Biosphere Reserve.

What's nearby

  • Jaguar Park - 3 min walk - 0.3 km
  • Tulum Tower - 6 min walk - 0.6 km
  • Tulum National Park - 8 min walk - 0.7 km
  • Tulum Mayan Ruins - 13 min walk - 1.1 km
  • Playa Ruinas - 17 min walk - 1.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive

Restaurants

  • ‪King Kebab - ‬7 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Playa Pescadores - ‬11 min drive
  • ‪Villa Pescadores - ‬10 min drive
  • ‪Burger King - ‬19 min walk

About this property

Siente Tulum Hotel & Cenote Club

Some rates at Siente Tulum Hotel & Cenote Club are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and coffee/tea in common area are also featured at Siente Tulum Hotel & Cenote Club.

This 3-star Tulum hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • Deli
  • Coffee in lobby
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Dining venue
Siente Tulum Hotel & Cenote Club offers 83 air-conditioned accommodations with a safe and a ceiling fan. This individually decorated and furnished accommodation includes desks. 50-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Similar properties

2 outdoor pools, free pool cabanas, pool umbrellas
Motto by Hilton Tulum
Zama
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 368 reviews
The price is AU$140
includes taxes & fees
12 May - 13 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Friday and Saturday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per stay, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Resort fee: MXN 60.5 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Parking
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Hotel MX tulum
Siente Tulum Hotel
Siente Tulum Tulum
Siente Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Siente Tulum Hotel & Cenote Club?

Siente Tulum Hotel & Cenote Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Siente Tulum Hotel & Cenote Club?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Siente Tulum Hotel & Cenote Club on 24 May 2026 start from AU$87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Siente Tulum Hotel & Cenote Club?

Yep, Siente Tulum Hotel & Cenote Club is a short 19-minute walk from Playa Ruinas.

Does Siente Tulum Hotel & Cenote Club have a pool?

Siente Tulum Hotel & Cenote Club has an outdoor pool.

Is there a free airport shuttle available at Siente Tulum Hotel & Cenote Club?

No, Siente Tulum Hotel & Cenote Club does not offer an airport shuttle service.

Is there a bar or restaurant at Siente Tulum Hotel & Cenote Club?

Yep, you can grab a meal at Siente Tulum Hotel & Cenote Club's onsite restaurant.

What time are check-in & check-out at Siente Tulum Hotel & Cenote Club?

Check-in begins at 3:00 PM. Check-out time is noon.

Siente Tulum Hotel & Cenote Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 132 reviews
Rating 8 - Good. 24 out of 132 reviews
Rating 6 - Okay. 25 out of 132 reviews
Rating 4 - Poor. 7 out of 132 reviews
Rating 2 - Terrible. 11 out of 132 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

John

Liked: Staff & service
Disliked: Amenities
No water some mornings. That was disappointing. The rooms could also use a bit more thorough cleaning.
Stayed 4 nights in Jan 2026

10/10 Excellent

Axel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, being able to see the Mayan Ruins from the rooftop is magical. Will definitely stay here again in the future!
Stayed 4 nights in Jan 2026

6/10 Okay

Miro

Stayed 1 night in Jan 2026

4/10 Poor

Mckenzie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Experience Overall Unfortunately, our stay at Siente Tulum was very disappointing. The building itself felt run-down, and the sheets were dirty upon arrival, which was unacceptable. There were also no washcloths provided at all. Trying to access the “all-inclusive” experience was a nightmare. Communication was extremely difficult since no one spoke English, making even basic questions frustrating. The food quality was poor, and the all-inclusive package did not truly mean all-inclusive — multiple bartenders told us the bar was closed or that we needed to pay extra for drinks, which completely defeats the purpose. The only bright spot of this stay was Kassy, the bartender. She was amazing — sweet, attentive, and genuinely made an effort to take care of guests. She deserves recognition because she was the only part of this experience that felt welcoming. Overall, I would not recommend this hotel unless significant improvements are made in cleanliness, communication, and transparency around what “all-inclusive” actually includes.
Stayed 4 nights in Dec 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
Entire hotel seemed neglected. We ended up finding somewhere else to stay.
Stayed 1 night in Dec 2025

6/10 Okay

Gustavo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 5 nights in Nov 2025

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service
Yes I had the mayan ruins really close and markets
Stayed 5 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Room was so clean. Perfect location if you are going to visit the ruins, breakfast buffet was so good, the jungle view was amazing. The price excellent. We arrived at night and went to one of the 2 little restaurants close to the hotel, food was delicious and cheap. We'll stay again next time we visit Tulum.
Stayed 1 night in Oct 2025

8/10 Good

BARRY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great every thing very clean Would liked to have a bar in lobby area esp in evenings and rainy days The mosquitoes are a problem in dinning area and at bar on roof . food was fine and location easy to go to ruins, stores and catch local transportation
Stayed 7 nights in Oct 2025

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The man hotel manager was very helpful and kind
Rooftop pool
Entrance
Front
Stayed 5 nights in Aug 2025

6/10 Okay

Dane, Harrison Hot Springs

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms, reception and staff were great. We chose the all inclusive but the food was mediocre. Breakfast was great. Fantastic location. Right across the street from the entrance to the Tulum ruins. However it was really hard to find because the outside looks very derelict and it is slightly off the main road.
Stayed 2 nights in Aug 2025

6/10 Okay

Harold

Disliked: Property conditions & facilities
Overall, my stay was good, but there were a few downsides. There were quite a lot of flies around the food, outdoors, and especially on the rooftop, which affected cleanliness. The toilet didn’t flush properly at first, though it worked fine afterward. The landscaping at the front of the building could also use improvement. On the positive side, the staff was very nice, and the location was decent—close to the Mayan Ruins and about a 20–30 minute drive from Taboo and Papaya Playa Beach Club.
Stayed 4 nights in Aug 2025

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
There were limited food options and limited alcohol options
Stayed 4 nights in Aug 2025

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
The resort was nice overall however I do not care for the limited food selection but all inclusive doesn’t really mean all inclusive. It means you’re going to eat whatever I cook for the day and often they ran out of alcohol. But the staff was really nice and my room pretty much look just like the picture.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kristine Kate Tuiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Siente Tulum. Convenient location close to the national park and tulum ruins. The collectivo stops right outside the hotel which was very convenient. The staff were great and very friendly. Food was good, could use some more variety but overall worth it for the all inclusive. A couple of cons: our door didn’t shut/lock properly without slamming it shut (room 319). There was a water issue on one of the nights we stayed, but did resolve within about 30 mins. The hotel has some very good potential. Overall a great stay and will definitely consider staying again.
Stayed 5 nights in Jul 2025

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted like this place but it makes it hard on itself. Price is reasonable which tempered expectations from the start I was prepared for small inconvenience..We had a suite with a king bed the room was spacious and had 2 nice big TV with netflix, the AC worked good and the bed was pretty comfortable Mauricio at the front desk was very nice and helpful ..Hot is not far from busy area about 5 min drive ...Thats where the positives end. The all inclusive is a joke food is nearly inedible. We saw a roach on the buffet and kitchen staff was very unclean seen the "chef wiping sweat off his head then grabbing nacho chips and throwing them on a plate for guest. All the left overs get turned into a goulash and keep getting reserved ..we tried a breakfast/lunch and dinner and that was it for 5 days .you can only get drinks at the top floor bar it was unmanned half the time and drinks were very diluted another waste ..The pool is TInY and cloudy 5 people vis crowded...Super stingy with towels and bad quality ..the were several huge spiders in our room . The toilet randomly stopped working for about half a day. The was a 4 x4 window in the "living room " missing the curtain so our room was exposed to the alley it was facing we were uncomfortable and they tied a bed sheet over the window FOR 5 DAYS. the front entrance to the hotel is decent but you park in the back it smells like sewage and has molding puddles of standing water . You go thru a corridor that looks abandoned
Stayed 4 nights in Jul 2025

6/10 Okay

alison

Travelled with group
Liked: Cleanliness
3 night stay, pleasant staff, located within walking distance of the Tulum ruins. Flag down a Colectivo for cheap transport into town. The room was a good size, updated reasonably recently, powerful a/c. Toilet broke down twice, not used heavily. Safe not working from day one. Fire alarm system maybe not working (appeared to have been pulled and not reset, picture attached)? Limited hours for maintenance, they weren't able to fix the safe and on the second day moved us to a new room because their maintenance staff were already gone by 6pm. Overall content with the stay for the price, staff and location
Stayed 3 nights in Jul 2025

2/10 Terrible

Jackeline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was a total disappointment, false advertisement. The pictures on cheatickets were totally false. Everything in the room that was metal was rusty, even the outside of the building. When we got there I could not believe it was the same building on the picture listed on the website. The first night, the toilet did not work, broken safe, sink in the sleeping area and not in the bathroom. Toilet and shower was so tiny. Towels were stained and the bikes were rusty. The TV did not work, no phone in the room. If I was told about the condition of the hotel and the room prior to arriving or when booking I would not have mind but none of this was listed and I was totally blindsided by the condition of this building. The staff was super nice though and this hotel has potential and the downtown area is very nice. Recommend visiting the cenotes.
Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cool Place to visit
Stayed 3 nights in May 2025

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My girlfriend and I stayed here for our trip to Tulum. It was exactly what we expected but some things were a little disappointing. The food to begin with is not worth the all inclusive price at all and to be honest it was unappealing and cheap. The drinks were very inconsistent. The servers at the rooftop were not very friendly whatsoever. There was 2 people that was great though but the rest seemed like they hated to see my gf and I (we’re Asian American and African amaerican). Overall great place to rest your head, but not a good place to enjoy a day there.
Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff but terrible hotel. Uncomfortable, unappealing. Feels half finished. Left early despite having already paid. Double paying for another hotel was better than staying another night at this one.
Stayed 2 nights in Apr 2025

2/10 Terrible

Roksana

Stayed 3 nights in Apr 2025

6/10 Okay

dawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Fredricka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siente was wonderful I had a great time I enjoyed the all inclusive the staff were incredibly kind and eager to serve although I drank quite a lot a felt nothing at all I ended up buying my own tequila bottle for 12$ at the store down the street. The food was okay very basic but filling. We rented bikes for 250 mxn and a 500mxn deposit. The ruins are down the street I wish I hadn’t rented bikes to go and just walked instead.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2025