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Hotel Casa Santiago Tulum

3.0 star property
Hotel in Tulum with spa services and outdoor pool

Photo gallery for Hotel Casa Santiago Tulum

Outdoor pool, pool loungers
Front of property
Outdoor pool, pool loungers
Suite King with Balcony
Property entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780
  • Tulum Beach
    ‪9 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite King with Balcony

Suite King with Balcony

Suite King with Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Frette Italian bed sheets
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Tulum

Hotel Casa Santiago Tulum places you in the heart of Tulum, within a 15-minute walk of Holistika Art Walk and 1.5 km (0.9 mi) from Hospital de Tulum. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free WiFi in public areas, concierge services and a terrace. Added amenities include coffee/tea in a common area, spa services and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class La Veleta hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Tulum National Park - 4 min drive - 2.8 km
  • Tulum Beach - 9 min drive - 7.7 km
  • Las Palmas Public Beach - 9 min drive - 6.3 km
  • Tulum Mayan Ruins - 10 min drive - 7.0 km
  • Playa Paraiso - 10 min drive - 7.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪Vaivén - ‬1 min walk
  • ‪La Consentida - ‬5 min walk

About this property

Hotel Casa Santiago Tulum

Hotel in Tulum with spa services and outdoor pool
As a guest of Hotel Casa Santiago Tulum, you'll find an outdoor pool, spa services, and a terrace. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Hotel Casa Santiago Tulum also features tour/ticket assistance, a garden, and coffee/tea in common area. Self parking is free.
  • 1 building
  • 6 guestrooms or units
  • 3 levels
  • Built in 2015
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Water dispenser
Hotel Casa Santiago Tulum offers 6 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished patios. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 25 November 2023 to 24 November 2025 (dates subject to change).

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Casa Santiago Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, debit cards, cash, mobile payments and PayPal. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Casa Santiago Tulum?

Hotel Casa Santiago Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Casa Santiago Tulum?

Yep, Hotel Casa Santiago Tulum has a free self car park.

Are there any beaches close to Hotel Casa Santiago Tulum?

The closest beach to Hotel Casa Santiago Tulum is Tulum Beach (6.7 km).

Is there a spa on site at Hotel Casa Santiago Tulum?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Casa Santiago Tulum have a pool?

Hotel Casa Santiago Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Hotel Casa Santiago Tulum family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as art supplies in the guestrooms, it's no surprise that Hotel Casa Santiago Tulum is a hit with families.

Does Hotel Casa Santiago Tulum serve breakfast?

You bet, brekkie is served daily.

Is there a free airport shuttle available at Hotel Casa Santiago Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Casa Santiago Tulum?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Casa Santiago Tulum?

No, pets and service animals are not allowed.

Hotel Casa Santiago Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 132 out of 163 reviews
Rating 8 - Good. 24 out of 163 reviews
Rating 6 - Okay. 3 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 1 out of 163 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks!

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Stayed 5 nights in Jun 2022

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum.
Stayed 3 nights in May 2022

10/10 Excellent

BELFUG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and casa santiago is a good option to stay in Tulum center.
Stayed 1 night in May 2022

4/10 Poor

Bhavesh

Liked: Cleanliness
Disliked: Staff & service, room comfort

Not great.

We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Stayed 3 nights in Dec 2021

10/10 Excellent

Imara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Stayed 6 nights in Dec 2021

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and the property is very clean! We will definitely be back!
Stayed 7 nights in May 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working!
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly with free breakfast. Rooms were clean and comfortable.
Stayed 3 nights in Feb 2021

8/10 Good

Rochelle, Whittier, CA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great!
Stayed 4 nights in Jan 2021

4/10 Poor

kym

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Helpful staff

Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay.
Stayed 3 nights in Dec 2020

10/10 Excellent

Iván, Texas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super attentive staff, clean and comfy rooms. Bed could be a bit softer, but otherwise a very solid place to stay in.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Steve, Kutztown, pa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has large rooms with a balcony or patio. It is located in a residential area with some construction going on. This is a great value for your money, the hotel staff is very friendly and accommodating. The court yard has a pool and is very private. I highly recommend this oasis while staying in Tulum.
Stayed 6 nights in Jan 2020

10/10 Excellent

Alexander, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Definitely coming back
Stayed 1 night in Jan 2020

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities

Normally a great place to stay

I love this place, I have been here before. I would normally give it an excellent review, but this trip I can't do it. The a/c consistently had problems and wouldn't work properly. The room was so uncomfortable my last two nights there. The hosts are great, Leonardo and Diana do a great job. Although my a/s was serviced and worked properly for an evening, it did malfunction again. Still an awesome property, very clean rooms and bathroom, great service, safe, peaceful. Just had a bad a/c this time. I would definitely come back
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had very friendly and helpful staff. The hotel was also very clean.
Stayed 6 nights in Jul 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute and intimate

They are building a lot (hotels, condos) in the immediate blocks around the hotel so there is not a ton of restaurants/nightlife right now but there will definitely be in the future. We biked during the day into main town or took a taxi in night time for about 30-50 pesos. The hotel itself was beautiful, and we received excellent service and recommendations for things to do and restaurants from the staff.
Stayed 4 nights in Apr 2019