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Hotel Casa Santiago Tulum

3.0 star property
Hotel in Tulum with spa services and outdoor pool

Photo gallery for Hotel Casa Santiago Tulum

Outdoor pool, pool loungers
Front of property
Suite King with Balcony
Outdoor pool, pool loungers
Property entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪14 min walk‬
  • Place, Hospital de Tulum
    ‪18 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪58 min drive‬

Room options

View all photos for Suite King with Balcony

Suite King with Balcony

Suite King with Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished patio
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Select Comfort bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Select Comfort bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Select Comfort bed
Ceiling fan
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Tulum

Hotel Casa Santiago Tulum places you in the heart of Tulum, within a 15-minute walk of Holistika Art Walk and 1.5 km (0.9 mi) from Hospital de Tulum. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free WiFi in public areas, concierge services and a terrace. Added amenities include coffee/tea in a common area, spa services and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class La Veleta hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Holistika Art Walk - 14 min walk - 1.2 km
  • Hospital de Tulum - 18 min walk - 1.5 km
  • Dos Aguas Park - 19 min walk - 1.6 km
  • Jaguar Park - 10 min drive - 2.8 km
  • Hunab Lifestyle Center - 10 min drive - 2.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Delicia - ‬6 min walk
  • ‪El Agavero - ‬6 min walk
  • ‪Guacamole Club - ‬6 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪La Consentida - ‬5 min walk

About this property

Hotel Casa Santiago Tulum

Hotel in Tulum with spa services and outdoor pool
As a guest of Hotel Casa Santiago Tulum, you'll find an outdoor pool, spa services, and a terrace. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Hotel Casa Santiago Tulum also features tour/ticket assistance, a garden, and coffee/tea in common area. Self parking is free.
  • 1 building
  • 6 guestrooms or units
  • 3 levels
  • Built in 2015
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Water dispenser
Hotel Casa Santiago Tulum offers 6 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished patios. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 25 November 2023 to 24 November 2025 (dates subject to change).

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Casa Santiago Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, debit cards, cash, mobile payments and PayPal. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Casa Santiago Tulum?

Hotel Casa Santiago Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Casa Santiago Tulum?

Yep, Hotel Casa Santiago Tulum has a free self car park.

Are there any beaches close to Hotel Casa Santiago Tulum?

The closest beach to Hotel Casa Santiago Tulum is Tulum Beach (6.7 km).

Is there a spa on site at Hotel Casa Santiago Tulum?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Casa Santiago Tulum have a pool?

Hotel Casa Santiago Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Hotel Casa Santiago Tulum family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as art supplies in the guestrooms, it's no surprise that Hotel Casa Santiago Tulum is a hit with families.

Does Hotel Casa Santiago Tulum serve breakfast?

You bet, brekkie is served daily.

Is there a free airport shuttle available at Hotel Casa Santiago Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Casa Santiago Tulum?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Casa Santiago Tulum?

No, pets and service animals are not allowed.