Tuaran Holiday Packages

No ability to adjust room temp - only fan speed Toilet was broken before we arrived Towels were poor quality and some torn

Very disappointing and absolutely not worth the money. Having paid USD $250 a night, I expect the following: 1. A clean beach that is not full of garbage. Watching the disinterested man with the water buffalo walking across the beach and picking up a few big chunks of plastic and ignoring all other types of garbage was just sad. 2. WiFi in rooms, can’t believe this needs to be said in 2025. It is very obvious that the hotel managements wants the guests to spend time in their “public areas” spending money on overpriced and food and drinks. I am already paying a lot of mo eh for my room, this is not acceptable. 3. Much better food. Both breakfast and dinner was very poor and people running both did not seem to care at all. 4. Service that matches the money charged. At pretty much every point (check-in, breakfast, dinner, check-out) there were 1-2 people serving several groups of people. Whilst very friendly, they were very unorganised and slow. I was “accidentally” overcharged at all times when money needed to be paid, and had to point out the mistake before my bills were amended. The grounds are beautiful so the place definitely has good potential, it is a shame that none of was realised.

Pool closes at 7pm and the staff need to learn better English

The location is the best thing about this hotel that is not very old. Things have improved since my first stay when it first opened. Pool is complete and the cafe/bar seems nice enough although a bit breezy. Breakfast was only average.