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Keio Plaza Hotel Tokyo Premier Grand

5.0 star property
Luxury hotel with 11 restaurants and free breakfast

Photo gallery for Keio Plaza Hotel Tokyo Premier Grand

Seasonal outdoor pool, open 9:00 AM to 7:30 PM, lifeguards on site
40-inch flat-screen TV with satellite channels, TV, tablet
Hallway
40-inch flat-screen TV with satellite channels, TV, tablet
Lobby lounge

Popular amenities

  • Pool
  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
2-2-1 Nishi-shinjuku, Tokyo, Tokyo, 160-8330
  • Tokyo Metropolitan Government Building
    ‪1 min walk‬
  • Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Meiji Jingu Shrine
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access and Breakfast

1 bedroom, down duvets, minibar, in-room safe

Premier Grand - Deluxe 2 Queens with the Club Lounge Access and Breakfast

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2020
  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premier Grand - Superior King with the Club Lounge Access and Breakfast

1 bedroom, down duvets, minibar, in-room safe

Premier Grand - Superior King with the Club Lounge Access and Breakfast

10.0 out of 10
Exceptional
(14 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2020
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite King with the Club Lounge and Breakfast

1 bedroom, down duvets, minibar, in-room safe

Premier Grand - Suite King with the Club Lounge and Breakfast

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2020
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access and Breakfast

1 bedroom, down duvets, minibar, in-room safe

Premier Grand - Suite Twin with the Club Lounge Access and Breakfast

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2020
  • 70 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Grand - Deluxe King with the Club Lounge Access and Breakfast

1 bedroom, down duvets, minibar, in-room safe

Premier Grand - Deluxe King with the Club Lounge Access and Breakfast

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2020
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access and Breakfast

1 bedroom, down duvets, minibar, in-room safe

Premier Grand - Deluxe Twin with the Club Lounge Access and Breakfast

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2020
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Keio Plaza Hotel Tokyo Premier Grand. You'll be 1.7 km (1.1 mi) from Shinjuku Gyoen National Garden and 2.2 km (1.4 mi) from Meiji Jingu Shrine. Highlights at this family-friendly hotel include 11 restaurants, 3 coffee shops/cafes and a complimentary breakfast. .The buffet restaurant, スーパーブッフェ　グラスコート, serves Fusion cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool and lifeguards on site. Other amenities include free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a short walk of this 5-property class Shinjuku hotel include Tokyo Metropolitan Government Building and within a 30-minute walk you'll find Yoyogi Park.

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.0 km
  • Shinjuku Gyoen National Garden - 15 min walk - 1.3 km
  • Yoyogi Park - 2 min drive - 2.1 km
  • Meiji Jingu Shrine - 3 min drive - 2.4 km
  • Shibuya Crossing - 4 min drive - 4.8 km

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Tokyo (HND-Haneda) - 40 min drive

Restaurants

  • ‪スターバックス - ‬4 min walk
  • ‪オールデイダイニング 樹林 - ‬3 min walk
  • ‪Sizzler - ‬5 min walk
  • ‪アートラウンジ デュエット - ‬2 min walk
  • ‪喫茶室ルノアール - ‬4 min walk

About this property

Keio Plaza Hotel Tokyo Premier Grand

Luxury hotel with 11 restaurants and free breakfast
Keio Plaza Hotel Tokyo Premier Grand offers its guests a fitness centre and a seasonal outdoor pool. There are 11 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A library, a vending machine, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo Premier Grand. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available. A complete renovation of Keio Plaza Hotel Tokyo Premier Grand was completed in March 2020.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 1 building
  • 165 guestrooms or units
  • 47 levels
  • 11 dining venues
  • 3 coffee shops
  • Built in 2016
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Keio Plaza Hotel Tokyo Premier Grand offers 165 accommodations with tablet computers and DVD players. Each accommodation is individually furnished and decorated. Beds feature down duvets. 40-inch flat-screen televisions come with satellite channels and pay-per-view films. Fridges, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 9:00 AM to 5:00 PM at scheduled times
  • Parking on site (JPY 1,000 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 11 restaurants
  • 3 coffee shops/cafes
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • スーパーブッフェ　グラスコート
  • フレンチ＆イタリアン　デュオ・フルシェット
  • 和食　かがり
  • 寿司　久兵衛
  • 鉄板焼　やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Gym
  • Library
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Baby toys
  • Babysitting (surcharge)
  • DVD player
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 100% renewable energy
  • 47 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - March 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • DVD player
  • Pay films
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 1300 per person (one-way)
  • Airport shuttle fee per child: JPY 650 (one-way), (up to 12 years old)
  • Self-parking fee: JPY 1000.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • The seasonal pool will open on 19 July and close on 28 September.
  • Pool access available from 9:00 AM to 7:30 PM
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio Plaza Hotel Premier Grand
Keio Plaza Tokyo Premier Grand
Keio Plaza Premier Grand
Keio Plaza Tokyo Premier Tokyo
Keio Plaza Hotel Tokyo Premier Grand Hotel
Keio Plaza Hotel Tokyo Premier Grand Tokyo
Keio Plaza Hotel Tokyo Premier Grand Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Keio Plaza Hotel Tokyo Premier Grand?

Yep, Keio Plaza Hotel Tokyo Premier Grand has a self car park with in/out privileges for JPY 1000.00 per day.

Are there any beaches close to Keio Plaza Hotel Tokyo Premier Grand?

The closest beach to Keio Plaza Hotel Tokyo Premier Grand is Odaiba Beach Park (9.9 km).

Does Keio Plaza Hotel Tokyo Premier Grand have a pool?

Keio Plaza Hotel Tokyo Premier Grand has a seasonal outdoor pool. The pool is open 9:00 AM to 7:30 PM (Seasonal outdoor pool open from July 19 to September 28).

What makes Keio Plaza Hotel Tokyo Premier Grand a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Keio Plaza Hotel Tokyo Premier Grand.

Is Keio Plaza Hotel Tokyo Premier Grand family-friendly?

You bet! With amenities such as supervised childcare and a corner/local shop, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Keio Plaza Hotel Tokyo Premier Grand is a hit with families.

Are there hot tubs in the rooms at Keio Plaza Hotel Tokyo Premier Grand?

No, but there are deep-soaking baths in the guestrooms.

Does Keio Plaza Hotel Tokyo Premier Grand serve breakfast?

You bet, complimentary buffet brekkie is available on weekdays from 7:00 AM to 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Keio Plaza Hotel Tokyo Premier Grand?

No, but there's an airport shuttle that runs from 9:00 AM - 5:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Keio Plaza Hotel Tokyo Premier Grand?

Yep, they've got a lounge bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Keio Plaza Hotel Tokyo Premier Grand?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Keio Plaza Hotel Tokyo Premier Grand?

No, only service animals are allowed.

Keio Plaza Hotel Tokyo Premier Grand Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 497 out of 614 reviews
Rating 8 - Good. 81 out of 614 reviews
Rating 6 - Okay. 19 out of 614 reviews
Rating 4 - Poor. 9 out of 614 reviews
Rating 2 - Terrible. 8 out of 614 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 5 nights in Apr 2025

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, location, and staff were great. Transportation, shopping, and restaurants were nearby. The VIP benefits for staying at the Premier Grand are amazing. I have started at Keio Plaza Premier Grand every time I go to Tokyo and it never disappoints.
Stayed 1 night in Apr 2025

10/10 Excellent

Augustine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Albert

Great stay. Wonderful experience at the lounge and the buffets. Would come back
Stayed 5 nights in Apr 2025

10/10 Excellent

Ariel

Stayed 2 nights in Apr 2025

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive. Room was clean and area was easily accessible to transportation.
Stayed 5 nights in Apr 2025

10/10 Excellent

fon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tokyo stay a walk away fro Shinjuku Station

The amenities here if you are staying with premium room were terrific. Ate breakfast every morning on the 45th floor and the last night had a nightcap on the 47th floor. The first night we took part in the happy hour on the 45th floor after we checked in and came from Haneda Airport.
Sunset view at Keio 45th floor
Shinjuku nightlife
Busy streets in Shinjuku
Buying video games
Stayed 4 nights in Apr 2025

8/10 Good

EVA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The hotel is situated near Shinjuku Station nearby. Everyone was friendly. It was just a little confusing, having a premier grand room and being checked out on a different floor than where we were checked in and having to store our luggage on a different floor as well a bit confusing.
Keio grand Premier room
Sink area
Japanese toilet
View from our room on the 38th floor
Stayed 7 nights in Apr 2025

10/10 Excellent

VAGISH

Excellent Hotel lovely staff

Our stay was simple superb. Very nice rooms, lovely and friendly staff and amazing service!
Stayed 4 nights in Apr 2025

10/10 Excellent

Bao Tran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet location. Rooms are very well insulated. Loved the lounge. Breakfast was OK...Nothing spectacular. I'm happy it was "included" with the room!
Stayed 3 nights in Apr 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
A city stay, just outside of the main area of tourism. Requires public transport, which is local. Good taxi service though.
Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel!

Stay could not have been any better. Accommodations were perfect, food options on site were both convenient and delicious, lounges available were also great options throughout the trip. The room itself was in excellent condition, with routine cleanings always offered. Room was very spacious for the price. Would definitely book again for my next Tokyo trip!
Stayed 6 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Premier Keio was a great stay. Well worth the money to enjoy the club and the location
Stayed 5 nights in Apr 2025

10/10 Excellent

Hiba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, lounge access awesome
Stayed 3 nights in Mar 2025

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

We stayed in the Premier Grand before and after our trip to Kyoto, enabling us leave our larger cases at the hotel whilst we took a few days away from the city. The Premier rooms are large, especially for Japan and on the 36+ floors, with full height windows offering excellent views across the city. There is also a dedicated check-in area and club lounge offering soft drinks, coffee etc throughout the day. A delicious breakfast could be taken in the lounge which also offered a free tea with snacks and cakes in the afternoon and a light buffet with alcoholic drinks from 5:30 -7:30pm including French champagne, sake, gin etc. Our room also enabled us to access free soft and alcoholic drinks, including cocktails (in packets..but pleasant! ) in Sky Lounge from 7:30 -9:30pm. Both the lounges had stunning panoramic views of the city. The hotel is in an excellent location, with a 2 min walk to the covered station entrance and 20 min to the park. It was very easy to get around on the trains, as all the signage is also in English and the trains provide English announcements at each stop. It is incredibly cheap compared to London. The shuttle bus from the airport stops outside! £7.50 each way! The room was well maintained and service throughout the hotel was superb. A plentiful supply of all shower/products, although there was a lot of plastic wastage so I think they could look into using refillable bottles. I could not recommend this hotel enough ☺️
Stayed 3 nights in Mar 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous lounge level service - breakfast was good, not amazing. The coffee machine on the 47th floor was nice and served Starbucks. The bar on 47th floor had low quality free drinks but an amazing view and ambience.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Keio Plaza - stayed in a premium grand room which made it ultra comfortable with access to the lounge and ibasho- we didn’t even have time to take advantage of these amenities so much but still enjoyed it. Breakfast was included in our rateand we could go to lounge which we preferred as it was quieter and amazing views on 47th floor - but the buffet downstairs had even more selection and also opens earlier at 6 so a great option if you need to head out early. The room amenities were so comfy with complimentary water and teas. We got snacks from the ibasho and there’s a kids play area there which was a bonus! It’s open till 9:30pm. Our only small hiccup was they are were very inflexible about early check in. We hoped to get in even an hour earlier if possible but the person at the desk at the time was not super friendly about it. When we returned to check in 15 mins before check in, the person we had was much more flexible as our room was still not ready but she was able to switch it so we could get in - it was already 2:53pm by then (official check in is at 3pm) so I think super reasonable. She was much more helpful. Anyway overall would totally recommend. Convenient location. There’s a station off oedo line just adjacent but shinjuku station really was just a 7min walk in a bright clean tunnel no need to cross roads etc which is really easy esp if you have luggage to roll. Also walkable into shinjuku 10-15mins!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Tokyo

Two minutes from the heart of Shinjuku but still quiet enough to not be too busy. Great facilities. Club Lounge was included in our deal and was very much worth it, though vegetarian options are limited. Loads to do in Tokyo - will happily return to the city and would probably stay here again if the price was right.
Stayed 4 nights in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keio Plaza Hotel -an excellent choice for Shinjuku

We stayed at Keio Plaza Hotel for a few days before a cruise and 2 days after the cruise. Our first stay was in Premier Grand which was really nice and included the bar/lounge upstairs on the 45th floor with drinks and snacks and the most amazing light show on the nearby buildings. The room of course had everything we could possibly need and was very clean and comfortable. Our second stay was in the south tower which was also excellent. The room is large and comfortable and also had everything we needed. This room had twin beds which were like large singles or small doubles. All the beds are quite firm for us who are used to softer beds with toppers but I think this is standard for Japan. The only minor gripes are this room has a shower in bath with curtain which would be a problem for anyone with mobility issues (and I'm not a fan ever) and the TV has barely any English speaking channels, even CNN and BBC have Japanese voice-over which we couldn't change. The staff are really good and always ready to help and the location is perfect. A short 10-15 minute walk to Shinjuku Station and lots going on nearby.
Premier Grand room
Premier Grand room
Premier Grand room
South tower bathroom
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Shinjuku! Train station is across the street, variety of restaurants on site and a wonderful view of the city!
Stayed 2 nights in Mar 2025