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Hotel Description

Hotel East 21 Tokyo puts you in the center of Tokyo, 2.4 km (1.5 mi) from Kiyosumi Garden and 3.7 km (2.3 mi) from KidZania Tokyo. Highlights at this hotel include 4 restaurants, an indoor swimming pool, and a health club.

Free WiFi, free wired Internet, and TVs are featured in all 394 rooms. Refrigerators and room service make in-room dining convenient. Down comforters welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Hair dryers, phones, and desks are also available.

The restaurant, Brasserie Harmony, serves French cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a seasonal outdoor swimming pool, and a coffee shop/café. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of a free theme park shuttle.

Sights within a 20-minute drive of this 4-star Koto hotel include Tokyo Imperial Palace and Sensō-ji Temple.

Small Double (15sqm), Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
AU$78* Per night/room 10 May - 11 May

Concept Room, Non-Smoking, Tokyo Skytree

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin Room, Non Smoking (For 2 People), Available Only 1 room on the same floor

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Double Room, Non Smoking (Single Use)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Small Double (19.5spm), Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Superior Twin Room, Non Smoking (Single Use), Available Only 1 room on the same floor

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel East 21 Tokyo ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel East 21 Tokyo

Everyone (10) Family (3)
5 out of 5
The location with stores and train station short walks away make it very convenient. The restaurant had delish food and fabulous kind staff. A special thank you to the restaurant manager who made the stay less stressful and ensured we were able to experience Japanese cuisine, along with the master chefs who prepared the meals.Thank you. We will see you next time we are in Tokyo.

Posted by , from Australia on 31 Oct. 2019

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Comment from Hotel Management

1 Nov. 2019 by Web sales

Thank you for staying at Hotel East 21 Tokyo. I am glad that you are satisfied with the restaurant. The hotel has 6 restaurants and 1 bar. At the Japanese restaurant "Sazanka", you can enjoy seasonal dishes with the beautiful scenery on the top floor. There is also a sushi restaurant. Please stay at a restaurant in our hotel again when you come to Japan next time. We will be to help you so that your trip becomes splendid too. Best Regards

5 out of 5
The staff were very friendly and could not do enough for you. The rooms were beautiful and beds very comfortable. The breakfast choices were plentiful for both Eastern and Western tastes. We enjoyed our stay and will be back. Thank you.

Posted by on 26 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Web Sales

Thank you for staying at Hotel East 21 Tokyo. We are glad indeed, Because you evaluated us at a Perfect Score. Our breakfast is Japanese and Western Buffet. We appreciate that we have received high popularity from many customers. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards,

5 out of 5
Good location for public transport. Have stayed here many times.

Posted by , from Victoria, Austrlia on 1 Nov. 2018

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Comment from Hotel Management

2 Nov. 2018 by Web Sales

Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments. Although it is located slightly off the center of Tokyo, it is convenient for sightseeing and business because it can guide you various means of transport such as Tokyo Metro, Tokyo Metropolitan Bus, Airport Limousine Bus etc. We have shuttle bus from hotel to Toyocho station (Tokyo Metro Tozai Line) It's Only in the morning. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

5 out of 5
Great place to base ourselves with metro and bus lines to the city nearby. Plenty of restaurants and shops nearby.

Posted by , from New Zealand on 3 Oct. 2018

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Comment from Hotel Management

3 Oct. 2018 by Web Sales

Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments. There are convenience stores, restaurants, and drug stores,super market around the hotel.It is convenient for meals and shopping. The hotel is located in the area somewhat east from the center of the city and it is convenient for sightseeing in Chiba · Maihama(Disney) area and Nihonbashi / Otemachi area. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4 out of 5

Great hotel for a decent price

Pros: Staff, location, additional services
Cons: Bed comfort
Location: Fantastic, lacking in activities within walking distance but very close to subway station.
I was able to book a room in this hotel for a relatively low price, and was pleasantly surprised by the quality of the hotel. All the staff were fantastic and spoke enough English to easily accommodate me. the breakfast buffet was also terrific and had a great atmosphere, and the hotel had many useful facilities nearby, including a subway station, several restaurants, convenience stores and international ATMs. The hotel also offered a free bus to Disneyland, and an airport limousine for a small fee. They only downside would be the room itself, as it was relatively small (this is apparently normal for Tokyo) and a pretty firm bed. overall this was a terrific hotel and my stay was fantastic

Posted by , from Bendigo on 21 Jan. 2018

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Comment from Hotel Management

22 Jan. 2018 by shimada

Thank you for staying at Hotel East 21 Tokyo. Were you able to relax in your room? Thank you for compliments for staff. About 40 items of breakfast buffet are especially recommended, as you can make your own kettle fried udon. And Omelet that the chef will bake in as you like. There are convenience stores, restaurants, and drug stores around the hotel. It is convenient for sudden purchase and meal. The supermarket is open until 23 o'clock. We have a Disney shuttle bus. You must make a reservation if you will use the free shuttle bus. Could you please make a reservation when using the free shuttle bus of Tokyo Disney Resort. and we have airport Limousine bus. We recommend you reserved limousine bus(sercharge). We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

5 out of 5

Nice & great Help Frim staff

It’s close to station , hotel courtesy bus take us to station and there bus to Disney land, quiite convenient, great hotel

Posted by , from Sydney on 9 Oct. 2017

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Comment from Hotel Management

24 Oct. 2017 by Shimada

Thank you for staying at Hotel East 21 Tokyo. Thank you for your compliment.Were you able to relax in your room? We have a Disney shuttle bus. You must make a reservation if you will use the free shuttle bus. Could you please make a reservation when using the free shuttle bus of Tokyo Disney Resort.The room is big.Could you please stay next time. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4 out of 5

A good international-standard hotel

Close to Toyocho metro station, plus hotel shuttle bus if you can't be bothered walking. A good buffet breakfast offers range of Japanese and Western foods, plus hotel has several dining options. Paying extra to use pool was a bit off (although was about halve the rate mentioned on web site).

Posted by on 3 May 2017

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Comment from Hotel Management

6 May 2017 by Shimada

Thank you for staying Hotel East 21 Tokyo and taking your time to write review about us. Were you able to relax in your room? We have hotel shuttle bus(in the morning only.)from hotel to Toyocho station(One way only). and there are convenience stores, restaurants, and drug stores around the hotel.It is convenient for sudden purchase and meal. The supermarket is open until 23 o'clock. The convenience store is open 24 hours. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4 out of 5

Nice hotel in a quite part of town

Big room, lovely staff, bit of a ways from the metro, nice quite part of town

Posted by on 25 Jan. 2017

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Comment from Hotel Management

28 Jan. 2017 by Shimada

Thank you for staying Hotel East 21 Tokyo and taking your time to write review about us. Were you able to relax in your room? Thank you for compliments to staff. There are convenience stores, restaurants, and drug stores around the hotel.It is convenient for sudden purchase and meal. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4 out of 5

A bargain in Tokyo

Pros: Easy bus transport direct to and from hotel from both Tokyo airports, free shuttle to and from Disneyland, free bus to train station.
Cons: Bigger rooms - probably not possible - and free access to the pool.
Location: Supermarket just across from the hotel, Disneyland was 25 mins in a bus, Haneda airport was 30 mins in a bus and Narita just over an hour.
I paid around $115 a night for this hotel which was a great price compared to what else was available. It felt and looked like a four star hotel although I think its official rating is three and a half. The staff were super friendly and the bonuses for me were: free return shuttle bus to Disneyland, free shuttle bus to the nearest metro station (which was only a ten minute walk anyway) and easily bookable buses to and from Narita and Haneda airport. So for someone on a budget who didn't have a clue about Tokyo, this hotel was easy and cheap. On the con side: the room was very small - even though I had been given an upgrade (I would have hated to have seen the original room) and there was an exorbitant fee to use the swimming pool and gym - thankfully it was winter and I didn't want to go swimming. My daughter had the buffet breakfast which was about $20 for a child, I had the continental breakfast which was around $20 for an adult. I thought the quality of the food was excellent. If I went back to Tokyo in the winter time I would definitely stay here again, I'm not sure about summer though due to the pool payment situation.

Posted by , from Gold Coast, Australia on 15 Jan. 2017

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Comment from Hotel Management

18 Jan. 2017 by Shimada

Thank you for staying Hotel East 21 Tokyo and taking your time to write review about us. Were you able to relax in your room? I recommend that you should be booking free shuttle bus to Tokyo Disney Resort. There is the case of a full Booking. It is very convenient. buffet breakfast Egg dishes for breakfast are cooked and baked after we receive your order. It is very popular.Fitness clubs and swimming pools are extra charges. I'm so sorry.We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

5 out of 5

Great Disneyland Friendly Hotel

Cons: Advise that a service charge is applied to credit card payments in the restaurant!
We stayed because it is a disneyland friendly hotel offering a complimentary shuttle bus to and from disneyland, it is conveniently located offering a range of dining options around the hotel and a short distance to the subway although a shuttle service is offered. The disney shuttle bus books out early, so make sure you book it as soon as possible. We paid for breakfast at the restaurant on the 2nd day via credit card as we were in a hurry and they charged us a service fee which was not advised!

Posted by , from Australia on 23 Nov. 2016

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Comment from Hotel Management

25 Nov. 2016 by Shimada

Thank you for staying Hotel East 21 Tokyo and taking your time to write review about us. Did you can relax in your room? Thank you for compliments to staff. I recommend that you should be booking free shuttle bus to Tokyo Disney Resort. There is the case of a full Booking. I'm sorry at the time of breakfast payment. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Property Features

Hotel East 21 Tokyo offers its guests an indoor pool, a health club, and a seasonal outdoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Hotel East 21 Tokyo. A theme park shuttle and a train station drop-off service are free. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 394 guestrooms or units
  • 21 levels
  • 4 dining venues
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kinshicho Station (2.6 km / 1.6 mi)
  • Metro station: Toyocho Station (0.6 km / 0.4 mi)
  • Property shuttles: Free theme park shuttle; airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel East 21 Tokyo offers 394 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include shower/tub combinations, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Brasserie Harmony - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.

Taoyuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Sazanka - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Kiba Teppanyaki - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Un Bakery Shop - This café serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club.

Guests under 18 years old are not allowed in the health club or fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.

The seasonal outdoor pool is open July 5-September 8 from 9 AM to 6 PM daily. Exception: From July 13 to August 15, the pool is open until 7 PM. Pool admission ends 1 hour before closing time.

Children under 3 years old are not permitted in the outdoor garden pool.

Meals are not included in the room rate for children ages 6 and younger included in the reservation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Guests are charged a fee per visit for fitness facilities, including indoor and outdoor pools.

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

To access the health club facilities (pool, fitness center, sauna, spa tub), guests must pay the listed per person service fee, and the listed facility fee per entry. The service fee comprises the initial health club member fee and the yearly membership fee. Non-members are not permitted to use the health club.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No cots (infant beds) available
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3025 for adults and JPY 1452 for children (approximately)
  • Airport shuttle fee: JPY 950
  • Airport shuttle fee per child: JPY 480 (one-way)
  • Self parking fee: JPY 1500.00 per night (in/out privileges)
  • Facilities fee: JPY 4400 per person, per day and includes use of: sauna; spa tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • East 21 Tokyo
  • Hotel East 21 Tokyo
  • Tokyo East 21
  • Tokyo East 21 Hotel
  • Hotel East 21
  • East 21 Tokyo Koto
  • East 21 Tokyo Hotel
  • Hotel East 21 Tokyo Japan
  • Hotel East 21 Tokyo Hotel
  • Hotel East 21 Tokyo Tokyo
  • Hotel East 21 Tokyo Hotel Tokyo

You should know

  • Pool access available from 9:00 AM to 6:00 PM.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.