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4.0 out of 5

"The internal finishes in this hotel are superb. The rooms are spacious and elegant. The staff could not be more helpful. Elegant onsen on top floor se ... " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

A luxury stay in the heart of Tokyo awaits you at HOSHINOYA Tokyo, a recipient of the prestigious Conde Nast Gold List award in 2020. Within a 20-minute stroll, you'll find popular places like Tokyo International Forum and Marunouchi Building. Highlights at this ryokan include a restaurant and in-room free WiFi.

You can enjoy flat-screen TVs, separate bathtubs and showers, and coffee/tea makers, featured in all 84 rooms. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs, rainfall showerheads, and bathrobes. Free bottled water, safes, and hair dryers are also available.

This ryokan has free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a snack bar/deli, coffee/tea in a common area, and spa services. Full breakfast is available daily between 7 AM and 11 AM.

Within a 30-minute walk of this 5-star Otemachi ryokan, attractions include Tokyo Imperial Palace and Akihabara Electric Town.

Sakura (Deluxe Twin)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max
AU$1,013* Per night/room 1 Mar. - 2 Mar.

Kiku (Executive Triple)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Yuri (Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

HOSHINOYA Tokyo ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for HOSHINOYA Tokyo

Everyone (1) Couples (2)
5 out of 5
The internal finishes in this hotel are superb. The rooms are spacious and elegant. The staff could not be more helpful. Elegant onsen on top floor sets this hotel apart. Save up and stay here!

Posted by , from Sydney on 17 Feb. 2020

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2 out of 5
My husband and I have just returned from staying at the Hoshinoya Tokyo hotel. While the building and staff exquisite we left feeling utterly disappointed in what should have been a lifetime experience. We arrived Sunday 02nd and were welcomed by wonderful people, but the introduction to the hotel lacked any clarification and we were left to find many things out ourselves. Our room also wasn’t clean - when you’re paying the amount of money we paid for the room I would expect nothing but perfection. Our bed cover was spiked and didn’t look like it had been cleaned properly, there were crumbs on our side tables and to top it off the bath was stained terribly. Again, while the staff were lovely there were rarely enough cups at breakfast in the shared tea lounge. Whilst these are small details it’s part of what makes a trip to Hoshinoya so special. The most disappointing part of the trip was the Rickshaw, this was absolutely terrible, the person who took our out was lovely but we did not see any sights and instead he took us down very smelly side roads, stopping every few minutes to show us buildings that we’re not a significant part of the Japanese culture. I cannot explain how disappointing this was, but we felt cheated out of a lot of money. To top the whole trip off we ordered room service on the night of our arrival, the food was nice but there was something very hard in my vegeterian Dul curry which cracked my tooth slightly.

Posted by on 5 Feb. 2020

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5 out of 5

Posted by on 26 Dec. 2019

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Property Features

Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. HOSHINOYA Tokyo offers its guests hot springs. Spa services, a library, and multilingual staff are also featured at the luxury HOSHINOYA Tokyo. You'll have access to the indoor pool and health club at a partner property. Smoking is allowed in designated areas at this 5-star Tokyo ryokan.

  • 1 building
  • 84 guestrooms or units
  • 16 levels
  • Built in 2016
  • Dining venue
  • Deli
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Narita Intl. Airport (NRT) (68 km / 42.3 mi)
  • Train station: Tokyo Station (0.9 km / 0.5 mi)
  • Metro station: Otemachi Station (0.4 km / 0.3 mi)

Room Amenities

HOSHINOYA Tokyo offers 84 accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

HOSHINOYA Tokyo has a restaurant on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Yukata (Japanese robe)
  • Number of indoor hot springs - 2
  • Number of outdoor hot springs - 2
  • Number of indoor/outdoor hot springs - 4

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Breakfast is served at scheduled times in guestrooms. No refunds for any unused portion of breakfast offer.

Meals are not included in the room rate for children ages 3 and younger included in the reservation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at HOSHINOYA Tokyo

Policies

Please note: Dinner service is not available at this property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 4752 for adults and JPY 1600 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HOSHINOYA Tokyo Inn
  • HOSHINOYA
  • HOSHINOYA Tokyo Japan
  • HOSHINOYA Inn
  • HOSHINOYA Tokyo Tokyo
  • HOSHINOYA Tokyo Ryokan
  • HOSHINOYA Tokyo Ryokan Tokyo

You should know

  • Hot springs access available from 3:00 PM to midnight.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

HOSHINOYA Tokyo is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2020 Travel + Leisure 500.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.