For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The internal finishes in this hotel are superb. The rooms are spacious and elegant. The staff could not be more helpful. Elegant onsen on top floor se
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A luxury stay in the heart of Tokyo awaits you at HOSHINOYA Tokyo, a recipient of the prestigious Conde Nast Gold List award in 2020. Within a 20-minute stroll, you'll find popular places like Tokyo International Forum and Marunouchi Building. Highlights at this ryokan include a restaurant and in-room free WiFi.
You can enjoy flat-screen TVs, separate bathtubs and showers, and coffee/tea makers, featured in all 84 rooms. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs, rainfall showerheads, and bathrobes. Free bottled water, safes, and hair dryers are also available.
This ryokan has free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a snack bar/deli, coffee/tea in a common area, and spa services. Full breakfast is available daily between 7 AM and 11 AM.
Within a 30-minute walk of this 5-star Otemachi ryokan, attractions include Tokyo Imperial Palace and Akihabara Electric Town.
from AU$1,013
Sakura (Deluxe Twin)
Bed Countroom.options.bedSize.TwinXLBedMaximum Occupancy
2 Max
HOSHINOYA Tokyo ratings based on 3 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for HOSHINOYA Tokyo
Everyone (1)Couples (2)
5 out of 5
The internal finishes in this hotel are superb. The rooms are spacious and elegant. The staff could not be more helpful. Elegant onsen on top floor sets this hotel apart. Save up and stay here!
Posted by Liz, from Sydney on 17 Feb. 2020
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2 out of 5
My husband and I have just returned from staying at the Hoshinoya Tokyo hotel.
While the building and staff exquisite we left feeling utterly disappointed in what should have been a lifetime experience.
We arrived Sunday 02nd and were welcomed by wonderful people, but the introduction to the hotel lacked any clarification and we were left to find many things out ourselves. Our room also wasn’t clean - when you’re paying the amount of money we paid for the room I would expect nothing but perfection. Our bed cover was spiked and didn’t look like it had been cleaned properly, there were crumbs on our side tables and to top it off the bath was stained terribly.
Again, while the staff were lovely there were rarely enough cups at breakfast in the shared tea lounge.
Whilst these are small details it’s part of what makes a trip to Hoshinoya so special.
The most disappointing part of the trip was the Rickshaw, this was absolutely terrible, the person who took our out was lovely but we did not see any sights and instead he took us down very smelly side roads, stopping every few minutes to show us buildings that we’re not a significant part of the Japanese culture. I cannot explain how disappointing this was, but we felt cheated out of a lot of money.
To top the whole trip off we ordered room service on the night of our arrival, the food was nice but there was something very hard in my vegeterian Dul curry which cracked my tooth slightly.
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. HOSHINOYA Tokyo offers its guests hot springs. Spa services, a library, and multilingual staff are also featured at the luxury HOSHINOYA Tokyo. You'll have access to the indoor pool and health club at a partner property. Smoking is allowed in designated areas at this 5-star Tokyo ryokan.
1 building
84 guestrooms or units
16 levels
Built in 2016
Dining venue
Deli
1 conference room
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Library
Garden
Gift shop
Newspapers in lobby (free)
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Narita Intl. Airport (NRT) (68 km / 42.3 mi)
Train station: Tokyo Station (0.9 km / 0.5 mi)
Metro station: Otemachi Station (0.4 km / 0.3 mi)
Room Amenities
HOSHINOYA Tokyo offers 84 accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Deep soaking tub
Minibar
In-room dining (24 hours)
Flat-screen television
Refrigerator
Coffee maker
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Toilet with electronic bidet
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.
HOSHINOYA Tokyo has a restaurant on site.
Late night fare is available from 24-hour room service.
Spa Services
Indoor mineral hot springs (Japanese-style onsen)
Outdoor mineral hot springs (Japanese-style onsen)
Yukata (Japanese robe)
Number of indoor hot springs - 2
Number of outdoor hot springs - 2
Number of indoor/outdoor hot springs - 4
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Breakfast is served at scheduled times in guestrooms. No refunds for any unused portion of breakfast offer.
Meals are not included in the room rate for children ages 3 and younger included in the reservation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at HOSHINOYA Tokyo
Policies
Please note: Dinner service is not available at this property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cots (infant beds) available
Service animals not allowed
One child stays free
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Fees
Guests will be asked to pay the following charges at the property:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: JPY 4752 for adults and JPY 1600 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
HOSHINOYA Tokyo Inn
HOSHINOYA
HOSHINOYA Tokyo Japan
HOSHINOYA Inn
HOSHINOYA Tokyo Tokyo
HOSHINOYA Tokyo Ryokan
HOSHINOYA Tokyo Ryokan Tokyo
You should know
Hot springs access available from 3:00 PM to midnight.
One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Pets and service animals are not allowed on site.
Awards & Affiliations
HOSHINOYA Tokyo is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2020 Travel + Leisure 500.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
