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4.2 out of 5

"Friendly staff, excellent facilities, clean and tidy and well kept. We were in and out over the 3 days and there was never an issue with parking. Room ... " More

By a verified traveller on Wed 13 Oct 2021

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Hotel Description

A luxury stay in Taupo awaits you at Hilton Lake Taupo. Within a 5-minute stroll you'll find Taupo Hot Springs and Waipahihi Botanical Gardens within a 15-minute walk. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

LCD TVs with cable channels are featured in all 113 soundproofed rooms, and you can enjoy MP3 docks, safes, and hair dryers. Egyptian cotton sheets invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. 24-hour room service and irons/ironing boards are also available.

The restaurant, Bistro Lago, is open for breakfast, lunch, and dinner. Enjoy the 2 outdoor tennis courts, gym and sauna plus access to bike rentals. Business travelers can take advantage of conference space and a business center. Added amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. Each morning full breakfast is served between 6:30 AM and 11 AM. There's also the convenience of self parking.

With a stay at this 5-star Hilltop hotel, you'll be 4.4 km (2.7 mi) from Taupo Bungy and 4.6 km (2.9 mi) from Golf Club Taupo.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$146* Per night/room 18 Nov. - 19 Nov.

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Plus)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Grand Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Lake Taupo ratings based on 305 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Lake Taupo

Everyone (219) Couples (57) Family (26)
5 out of 5
Friendly staff, excellent facilities, clean and tidy and well kept. We were in and out over the 3 days and there was never an issue with parking. Room was lovely and quiet and everything worked as it should. We booked a room with included breakfasts and had this one of the days. Again all staff were extremely friendly and welcoming.

Posted by on 13 Oct. 2021

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5 out of 5
Great restaurant and pool area

Posted by on 27 Sep. 2021

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Comment from Hotel Management

12 Oct. 2021 by Hilton Lake Taupo

Kia Ora Brian, Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our pool area and Bistro Lago. Brian, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Hilton Lake Taupo

4 out of 5
The rooms where great and the versilaties

Posted by on 19 Sep. 2021

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Comment from Hotel Management

12 Oct. 2021 by Hilton Lake Taupo

Kia Ora Simon, Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed your room. Simon, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Hilton Lake Taupo

5 out of 5
Everything was 5 star just as expected. Facilities were great and the staff were helpful and friendly.

Posted by on 8 Aug. 2021

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5 out of 5
Attentive staff lovely rooms food in Restaurant great beautiful pool spa

Posted by on 8 Aug. 2021

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3 out of 5
Paid for secure parking only to come back from dinner and the secure parking that we and many others had paid for was full. So we had to park outside reception. There were many of us at the reception regarding this issue the night i was there. Also a scheduled pool maintenence removed access to using the pool, spa, gym and the sauna but the notice slipped under our hotel door advised only the pool and spa was out of use and you could use the gym and sauna...someone needs to sort that out.

Posted by on 25 Jul. 2021

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Comment from Hotel Management

28 Jul. 2021 by Hilton Lake Taupo

Good morning, Thank you for taking the time to post a review following your recent stay with us. I am sincerely sorry to learn that your experience with parking was not reflective of the high standard that we are known for on this occasion. Noting your overall review, please accept my sincere apologies for the shortcomings you mention. Your feedback has been thoroughly reviewed with Hilton Lake Taupo Front Office Manager. Please reach out to our Front Office team at Hilton Lake Taupo when you have a spare moment, and we will try our best to make this situation right for you. Kind Regards, Hilton Lake Taupo

5 out of 5
Hilton lake taupo is worth every dollar. The service, the rooms, the food and the pools, absolutely top notch.

Posted by on 17 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future. Kind Regards, Hilton Lake Taupo

5 out of 5
just really good staff food atmosphere

Posted by on 12 Jun. 2021

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Comment from Hotel Management

13 Jun. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. We are delighted that you enjoyed our food and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future. Kind Regards, Hilton Lake Taupo

2 out of 5

Posted by on 8 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future. Kind Regards, Hilton Lake Taupo

4 out of 5

Posted by on 6 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future. Kind Regards, Hilton Lake Taupo

About the Hilton Lake Taupo

Location 80-100 Napier Road, Taupo, 3330

Property Features

Hilton Lake Taupo offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Hilton Lake Taupo. For a fee, parking is available. This 5-star Taupo hotel is smoke free.

  • 113 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1889
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Lake Taupo offers 113 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Rooms are equipped with dial-up Internet access (surcharge). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Kitchenware
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Bistro Lago - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 38 per person (approximately)
  • Fee for in-room wired Internet: NZD 9.95 per day (rates may vary)
  • Covered self parking fee: NZD 30 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Taupo Lake
  • Hilton Lake Taupo
  • Hilton Lake Taupo Hotel Taupo
  • Hilton Lake Taupo Hotel
  • Terraces Hotel Taupo
  • Terraces Hotel Taupo
  • Hilton Lake Taupo Hotel
  • Hilton Lake Taupo Taupo
  • Hilton Lake Taupo Hotel Taupo

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.