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Hilton Fiji Beach Resort and Spa

5.0 star property

Photo gallery for Hilton Fiji Beach Resort and Spa

9 outdoor pools, pool umbrellas, pool loungers
Property video
Premium bedding, in-room safe, soundproofing, iron/ironing board
Penthouse, 3 Bedrooms, Kitchenette (Laundry)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Air-conditioning
The current price is AU$522
includes taxes & fees
17 June - 18 June

Explore the area

View map
Denarau Island, Nadi
  • Place, Denarau Beach
    ‪9 min walk‬
  • Place, Sheraton Denarau Golf and Racquet Club
    ‪13 min walk‬
  • Place, Port Denarau Marina
    ‪18 min walk‬
  • Airport, Nadi (NAN-Nadi Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Beachfront

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 King Bed, Beachfront

8.8 out of 10
Excellent
(108 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Kitchenette, Beachfront (Laundry)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 Bedroom, Kitchenette, Beachfront (Laundry)

9.0 out of 10
Wonderful
(44 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Kitchenette, Beachfront (Laundry)

Deluxe Room, 1 Bedroom, Kitchenette, Beachfront (Laundry) | Terrace/patio

Deluxe Room, 1 Bedroom, Kitchenette, Beachfront (Laundry)

9.4 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Kitchenette, Beachfront (Laundry)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 2 Bedrooms, Kitchenette, Beachfront (Laundry)

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 94 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Room, 1 King Bed, Garden View (Lounge)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 King Bed, Garden View (Lounge)

  • Sleeps 3

View all photos for Room, 1 King Bed, Garden View (Lounge)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 King Bed, Garden View (Lounge)

8.4 out of 10
Very good
(61 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Kitchenette, Garden View (Laundry)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 Bedroom, Kitchenette, Garden View (Laundry)

9.6 out of 10
Exceptional
(17 reviews)
  • Garden view
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Kitchenette (Laundry)

Penthouse, 2 Bedrooms, Kitchenette (Laundry) | Beach/ocean view

Penthouse, 2 Bedrooms, Kitchenette (Laundry)

9.0 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 132 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Penthouse, 3 Bedrooms, Kitchenette (Laundry)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Penthouse, 3 Bedrooms, Kitchenette (Laundry)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 166 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Room, 2 Bedrooms, Kitchenette, Garden View (Laundry)

Premium bedding, in-room safe, soundproofing, iron/ironing board

Room, 2 Bedrooms, Kitchenette, Garden View (Laundry)

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 94 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Room, 3 Bedrooms, Private Pool, Beachfront (Residence)

Room, 3 Bedrooms, Private Pool, Beachfront (Residence) | Living area

Room, 3 Bedrooms, Private Pool, Beachfront (Residence)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 191 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Room, 2 Bedrooms, Beachfront (Residence)

Private kitchen

Room, 2 Bedrooms, Beachfront (Residence)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 125 sq m
  • Sleeps 5
  • 2 King Beds

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About the area

Nadi

A luxury stay in Nadi awaits you at Hilton Fiji Beach Resort and Spa. Within a 20-minute stroll, you'll find popular places like Port Denarau and Sheraton Denarau Golf and Racquet Club. Highlights at this beachfront resort include 3 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and reflexology. The restaurant, Nuku Restaurant, is open for breakfast, lunch and dinner. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Nadi resort, attractions include Port Denarau Marina and Wailoaloa Beach.
View more Resorts in NadiOpens in a new window

What's nearby

  • Denarau Beach - 9 min walk - 0.8 km
  • Sheraton Denarau Golf and Racquet Club - 13 min walk - 1.2 km
  • Denarau Golf and Racquet Club - 14 min walk - 1.2 km
  • Port Denarau Marina - 18 min walk - 1.5 km
  • Port Denarau - 19 min walk - 1.7 km

Getting around

  • Nadi (NAN-Nadi Intl.) - 23 min drive

Restaurants

  • ‪Lulu Bar Cafe Restaurant - ‬19 min walk
  • ‪Koro (Hilton Hotel Adults Beachclub) - ‬1 min walk
  • ‪Nuku Restaurant - ‬1 min walk
  • ‪Island619 - ‬18 min walk
  • ‪Sailor's Beach Fiji Restaurant and Bar - ‬13 min drive

About this property

Hilton Fiji Beach Resort and Spa

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hilton Fiji Beach Resort and Spa, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Nadi resort.

  • 319 guestrooms or units
  • 2 levels
  • 50 buildings
  • 3 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
Hilton Fiji Beach Resort and Spa offers 319 accommodations with DVD players and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Similar properties

2 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Sheraton Fiji Golf & Beach Resort
Nadi
  • On private beach
  • Pool
  • Spa
  • All inclusive plans available
4.6 out of 5, Wonderful, 1,201 reviews
The price is AU$399
includes taxes & fees
4 June - 5 June
Sheraton Fiji Golf & Beach Resort

Property amenities

Internet

  • Available in all rooms: WiFi (FJD 9.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: FJD 55 per person
  • 2 bars/lounges
  • 2 beach bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Deli
  • Koro - ADULTS ONLY
  • Maravu Restaurant
  • Nuku Restaurant

Things to do

  • 18-hole adjacent golf course
  • 9 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping
  • Snorkelling
  • Water skiing
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • 50 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for FJD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately FJD 55.00 per person
  • Fee for in-room wireless Internet: FJD 9.95 per 24-hour period (rates may vary)
  • Rollaway bed fee: FJD 60.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beach Managed Hilton
Beach Resort Managed Hilton
Fiji Beach Hilton
Fiji Beach Managed Hilton
Fiji Beach Resort
Fiji Beach Resort Hilton
Fiji Beach Resort Managed Hilton
Hilton Fiji Beach
Hilton Fiji Beach Resort
Hilton Fiji Beach Resort Nadi
Hilton Fiji Beach Nadi

Frequently asked questions

What is the cancellation policy at Hilton Fiji Beach Resort and Spa?

Hilton Fiji Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Fiji Beach Resort and Spa?

As of 30 May 2026, prices found for a 1-night stay for 2 adults at Hilton Fiji Beach Resort and Spa on 17 June 2026 start from AU$522, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Fiji Beach Resort and Spa?

Yep, Hilton Fiji Beach Resort and Spa has a free self car park.

Are there any beaches close to Hilton Fiji Beach Resort and Spa?

The closest beach to Hilton Fiji Beach Resort and Spa is Wailoaloa Beach (4.9 km).

Is there a spa on site at Hilton Fiji Beach Resort and Spa?

Yep, there is an onsite spa at Hilton Fiji Beach Resort and Spa. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hilton Fiji Beach Resort and Spa have a pool?

Yep, and guests love it! Hilton Fiji Beach Resort and Spa has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hilton Fiji Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Fiji Beach Resort and Spa?

Hilton Fiji Beach Resort and Spa features 2 beach bars, 9 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Hilton Fiji Beach Resort and Spa a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Fiji Beach Resort and Spa.

Is Hilton Fiji Beach Resort and Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hilton Fiji Beach Resort and Spa is a hit with families.

Does Hilton Fiji Beach Resort and Spa serve breakfast?

Yep, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hilton Fiji Beach Resort and Spa?

No, Hilton Fiji Beach Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Fiji Beach Resort and Spa?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Fiji Beach Resort and Spa?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Fiji Beach Resort and Spa?

No, pets are not allowed.

Is there a golf course on site at Hilton Fiji Beach Resort and Spa?

There is a golf course next to Hilton Fiji Beach Resort and Spa.

Hilton Fiji Beach Resort and Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 773 out of 1325 reviews
Rating 8 - Good. 317 out of 1325 reviews
Rating 6 - Okay. 144 out of 1325 reviews
Rating 4 - Poor. 56 out of 1325 reviews
Rating 2 - Terrible. 35 out of 1325 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bruno Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The staff, facilities and location of the resort were perfect. The breakfast buffet was a highlight and the kids loved the pools. We will definitely be back.
Stayed 7 nights in May 2026

6/10 Okay

Annette Ruth, HARROGATE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was tired .. definitely needed a do-over ... outdoor furniture were old ... were disappointed with what we paid for and what we got .. manhole left open on balcony .. curtains were falling down .. staff were lovely and caring ... just really needed a complete overhaul of the room
Stayed 5 nights in May 2026

8/10 Good

Jasmine Amalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2026

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2026

6/10 Okay

BRAHM DEO

Liked: Staff & service
Amazing staff
Stayed 8 nights in Feb 2026

10/10 Excellent

Kelley

Stayed 1 night in Feb 2026

6/10 Okay

Shalini

The check-in, reception staff and Bula Express staff were fantastic. A couple of let downs for us. The room was spotless clean but the bathroom tile grout was mouldy. Maybe a bit of Overall the food was not up to the standard I’d expect at a resort like this. For instance, at the deli, fresh juices were advertised and my fresh pineapple juice was anything but. Upon returning the item, there was no apologies - the staff just took the glass away without a word. We did have an okay breakfast selection at Koro, however the lunch menu wasn’t great. We ended up eating outside of the hotel at Port Denarau. The adult only area near Kori was amazing - very clean and relaxing. A bit of rain didn’t dampen Our stay was very short so there was no need to raise the minor issues for the time we had.
Stayed 2 nights in Feb 2026

2/10 Terrible

Murray

Disliked: Cleanliness, amenities, property conditions & facilities
I have raised the issues with the hotel , at this stage they have not resolved my complaint - no hot water - barbecue provided not working and if you cooked on it it would not be fit for human consumption, also dirty overhead fan above oven - it was disgusting
Stayed 6 nights in Feb 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Courtesy from all the staff. Particularly enjoyed our housekeeping person, Filomena.
Stayed 3 nights in Feb 2026

10/10 Excellent

Zoe

Stayed 8 nights in Feb 2026

10/10 Excellent

Chloe

Liked: Cleanliness, amenities, property conditions & facilities
What a dream place to stay, staff are so unbelievably accommodating, every location looked like a picture, lunch Nuku was amazing!! Cannot fault
Stayed 12 nights in Feb 2026

8/10 Good

Jane

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very nice staff, a few bugs, great food, but don't expect fast service. Definitely on "Fiji time"!
Stayed 1 night in Feb 2026

10/10 Excellent

Paul

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, amazing place. We will be back
Stayed 3 nights in Feb 2026

8/10 Good

Ethan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room and resort were lovely, staff were incredibly kind and accommodating.
Stayed 7 nights in Feb 2026

10/10 Excellent

Taisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upgraded us free of charge to a larger room with kitchen when our booked room was not yet ready when our flight arrived really early, beyond early check-in. Very helpful and pleasant staff, lovely relaxing vibe in the entire complex. Definitely recommend.
Stayed 2 nights in Feb 2026

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic. The room, the restaurants, the food, the amenities…. But most of all the PEOPLE who staff the resort are phenomenal!!
Stayed 3 nights in Feb 2026

10/10 Excellent

Daniel

Stayed 1 night in Feb 2026

6/10 Okay

Daniella, Auckland

Stayed 3 nights in Jan 2026

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful. The service and food very good. I recomend this hotel 💯
Stayed 5 nights in Feb 2026

8/10 Good

Shayal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, rooms fine a bit dated
Stayed 5 nights in Jan 2026

4/10 Poor

kevin

Disliked: Amenities, property conditions & facilities
Room was nice but everything else was sub par. They tried to nickle and dime me for everything. Premium cost for drinking water and food. They didn’t even know the water park was closed which was the main Reason we stayed here. Of all the hotels we stayed at , this places was the worst. The Marriot is so much better. This place is. For tourist suckers.
Stayed 1 night in Feb 2026

10/10 Excellent

sharanjeet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities
Stayed 5 nights in Feb 2026

4/10 Poor

Alice

Disliked: Amenities
The front desk staff were not too accommodating, didn’t go above and beyond. It was quiet season and I requested for a late check out since my flight was departing at 22:00 and check out was at 11:00am. The best they could do was an extra hour, with the alternative being that I paid $250. I had no option but to checked out at 12:00 and spend 10 hours at the airport! Mind you, I was embarking on an 25 hour journey back to the UK. This set a bad tone for my upcoming trip, made it extremely long and even more tiring. There was no welcome drinks, cold towel on my arrival however, I noticed that other guests were offered this on their arrival. Room telephone didn’t work despite telling the front desk staff. This meant that I had to travel from my room to the desk which was about 2km walk. Cleaning team often didn’t fully close my room door well after room service and I often came back to my room with lots of mosquitos as a result. This was also a security breach as anyone could have entered my room and stolen my belongings.
Stayed 7 nights in Feb 2026

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent very clean and modern ,staff were amazing, room service was amazing very beautiful resort i really enjoyed my stay and ill definately be back thats for sure
Stayed 7 nights in Feb 2026

10/10 Excellent

Dani

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were kept immaculate.. the service was above all else.. everything was taken care of in a timely manner.. perfect service..
Stayed 10 nights in Feb 2026