Best Western - accommodation in Sylmar

We LOVED our stay at the Sheraton Hotel! I went with my husband and 2 kids (teenager age and elementary school age) and they loved it as well. The hotel was super nice and clean as well as the room we stayed in. My husband and I also visited the bar in the lobby and that was very clean and open. The staff were super nice and there were many drink choices available. Our trip was to visit Universal Studios and it was so nice that the hotel even had a shuttle there every 15 mins even though the walk to universal was probably an easy 5-6 mins. Our last day we went to the restaurant in the hotel and the staff there were so nice and professional! The food was amazing and the restaurant was very upscale looking but also casual enough for my kids to wear basketball shorts and hoodies. Over all a 10 out of 10 and we will always be coming back!

Great location, great room. The only issue we had was the room was a little dusty around the TV area and some of the furniture.

For a 4-5 star hotel, it was disappointing that to see the lack of amenities in the bathroom. Only a small tube of moisturiser provided, not even a shower cap. Yes, shampoo and body wash in the bath. The air conditioning in our room didn’t cool the room and issue wasn’t resolved until Day 2 of a 3 day stay. The WiFi didn’t work in the room for our entire stay, even after complaining about it. We had left our luggage with the Bell Captain on check-out and had to wait 30mins when returned a couple hours later to retrieve our luggage. We approached staff at the front desk as we had time limitations but they were dismissive and couldn’t really care. Opulent hotel but don’t recommend it.