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Shangri-La Suzhou

Photo gallery for Shangri-La Suzhou

A high-rise building with a modern architectural design, surrounded by other high-rise buildings and a busy urban street.
A hotel room with a large window, a sofa, a lamp, and a small table with apples.
A hotel lobby with a view of the city, a reception desk, and a buffet area.
A hotel room with a large bed, a television mounted on the wall, and a city view through the window.
An indoor swimming pool with a glass ceiling, lounge chairs, and a water slide.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$122
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011
  • Place, Soody Candy Land
    ‪2 min drive‬
  • Place, Suzhou Water Park
    ‪2 min drive‬
  • Place, Lingering Garden
    ‪4 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, City View (Skyline)

A hotel room with a sofa, armchair, bedside table, lamp, and a bed.

Premier Room, 1 King Bed, City View (Skyline)

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe King

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin

A high-rise building with a distinctive architectural design, surrounded by a cityscape at dusk.

Deluxe Twin

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Horizon Deluxe King

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Horizon Deluxe King

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Deluxe Twin

A hotel room with two beds, a desk with a TV, a chair, a small table, and a large window with a view.

Horizon Deluxe Twin

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Premier Room, 1 King Bed, City View (Skyline)

A woman sitting in a chair by a large window with a city view.

Premier Room, 1 King Bed, City View (Skyline)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite King

A hotel room with a large bed, a chair, a small table with a lamp, and a view of the city through large windows.

Executive Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Horizon, Premier Room, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a desk, and a chair.

Horizon, Premier Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Deluxe King

A hotel lobby with a reception desk, seating area, and a bookshelf.

Horizon Deluxe King

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, Hill View (Skyline)

A room with a large window, a telescope, a lamp, a sofa, and a table with a plant and a mug.

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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  • Free Wi-Fi
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23 Sept - 24 Sept
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About the area

Suzhou

At Shangri-La Suzhou, you'll be connected to a shopping centre and 3.4 km (2.1 mi) from Lingering Garden. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .The buffet restaurant, Cafe Soo, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, outdoor tennis court, Hot tub and sauna. Business amenities include 11 meeting rooms, a business centre, and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Huqiu District hotel include Shantang Street and Suzhou University.

What's nearby

  • Soody Candy Land - 2 min drive - 2.1 km
  • Suzhou Water Park - 2 min drive - 2.4 km
  • Suzhou Canal Park - 3 min drive - 2.7 km
  • Lingering Garden - 4 min drive - 3.7 km
  • Hanshan Temple - 5 min drive - 4.6 km

Getting around

  • Shishanlu Station - 10 min walk
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Wuxi (WUX-Shuofang) - 41 min drive

Restaurants

  • ‪やきとり大吉 - ‬4 min walk
  • ‪一炉一会炉端烧 - ‬1 min walk
  • ‪神宮 - ‬2 min walk
  • ‪Takuya - ‬3 min walk
  • ‪Shang Palace | 夏宫 - ‬1 min walk

About this property

Shangri-La Suzhou

Shangri-La Suzhou offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, 11 meeting rooms, and limo/town car service are available. A children's pool, a health club, and a hot tub are also featured at the luxury Shangri-La Suzhou. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 390 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Built in 2007
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shangri-La Suzhou offers 390 accommodations with laptop-compatible safes and complimentary bathrobes. Premium satellite televisions are provided. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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  • Spa
  • Free Wi-Fi
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4.5 out of 5, Wonderful, 570 reviews
The price is AU$106
includes taxes & fees
27 Sept - 28 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Soo
  • Shang Palace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 349.8 per night.
  • Free cots (infant beds)!

Payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Shangri-La Suzhou?

Shangri-La Suzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Suzhou?

As of 22 Sept 2026, prices found for a 1-night stay for 2 adults at Shangri-La Suzhou on 27 Sept 2026 start from AU$122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Suzhou?

Yep, Shangri-La Suzhou has a free self car park and free valet parking.

Is there a spa on site at Shangri-La Suzhou?

Yep, there is an onsite spa at Shangri-La Suzhou.

Does Shangri-La Suzhou have a pool?

Shangri-La Suzhou has an indoor pool and a kids' pool.

What luxury perks are available at Shangri-La Suzhou?

Shangri-La Suzhou features a full-service spa, a health club and an indoor pool.

Is Shangri-La Suzhou family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Shangri-La Suzhou is a hit with families.

Does Shangri-La Suzhou serve breakfast?

You bet, buffet breakfast is on offer at Shangri-La Suzhou.

Is there a free airport shuttle available at Shangri-La Suzhou?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Suzhou?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Suzhou?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Shangri-La Suzhou?

No, pets are not allowed.

Shangri-La Suzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 203 reviews
Rating 8 - Good. 56 out of 203 reviews
Rating 6 - Okay. 12 out of 203 reviews
Rating 4 - Poor. 4 out of 203 reviews
Rating 2 - Terrible. 2 out of 203 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In our experience, everything about this hotel was excellent. Every staff member we interacted with provided great service, usually go over and above what we expected.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good and clean
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Haohui

Liked: Cleanliness, staff & service
Disliked: Amenities
Old and smeelling
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

KIM GEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly hotel
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Aijun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Frode

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, close to Paradise Walk. Good breakfast.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

poul

Liked: Cleanliness, property conditions & facilities
Friendly and helpsom peppe. Nice room.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Niels Ingemann

Liked: Cleanliness, room comfort

Average good hotel

Reasonable hotel compared to price and place
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

xiaoyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

XIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023
Verified review

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023
Verified review

2/10 Terrible

Jun

Terrible Service
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024
Verified review

4/10 Poor

Sinisa

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As my first time overseas and to a country that doesn’t speak English, the staff were exceptional and extremely helpful and knowledgeable and most could speak a little bit of English. No problem was an issue for them and they went above and beyond to make sure my stay was amazing. They even showed me how to use the app needed to pay and order a didi. Breakfast was amazing with a lot choices for everyone’s taste. Would definitely recommend for anyone travelling to Suzhou
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, amenities, property conditions & facilities
朝食は良かった
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Shih Chih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食物多樣化、豐富
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk fint hotell med alle fasiliteter
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Shinjiro

親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て良し
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

TAKAYUKI

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Dowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 청결합니딘 위치도 좋습니다
Stayed 5 nights in Jan 2024