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4.0 out of 5

"We were surprisedthat this hotel was in a shopping centre but in the end it worked out fine. We caught up with laundry which is handy mid vacation. " More

By a verified traveller on Tue 08 May 2018

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Hotel Description

A luxury stay in Suzhou awaits you at Somerset Emerald City Suzhou. You'll be 3.6 km (2.2 mi) from Hanshan Temple and 7.2 km (4.5 mi) from Shantang Street. Highlights at this aparthotel include a restaurant, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with free WiFi, free wired internet, and a dining area. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include a rainfall showerhead, bathrobes, and slippers. A DVD player, a coffee/tea maker, and free newspapers are also available.

At the aparthotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business center. Additionally, you'll find free WiFi in public areas, a gym, and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4.5-star Huqiu District aparthotel include Suzhou Museum and Humble Administrator's Garden.

Studio Premier Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$97* Per night/room 26 Apr. - 27 Apr.

One Bedroom Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Somerset Emerald City Suzhou ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Somerset Emerald City Suzhou

Everyone (1)
4 out of 5

Comfortable

We were surprisedthat this hotel was in a shopping centre but in the end it worked out fine. We caught up with laundry which is handy mid vacation.

Posted by on 8 May 2018

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Comment from Hotel Management

11 May 2018 by karol.ge

Dear Guest, Thanks for choosing Somerset Emerald City Suzhou and sharing your feedback with us. we are so happy that you like your stay with us, we are looking forward to see you soon!

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. Public spaces have free WiFi and wired Internet. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Somerset Emerald City Suzhou. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4.5-star Suzhou aparthotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 15 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Metro station: Heshan Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Somerset Emerald City Suzhou offers 215 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. LCD televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Minibar
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Somerset Emerald City Suzhou has a restaurant on site.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Somerset Emerald City Suzhou

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 5
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Comprehensive food waste policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 68 per person
  • Airport shuttle fee: CNY 650 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Somerset Emerald
  • Somerset Emerald City Suzhou
  • Somerset Emerald Hotel
  • Somerset Emerald Hotel Suzhou City
  • Somerset Emerald City Suzhou Aparthotel
  • Somerset Emerald Aparthotel
  • Somerset Emerald City Suzhou Suzhou
  • Somerset Emerald City Suzhou Aparthotel
  • Somerset Emerald City Suzhou Aparthotel Suzhou

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.