- Check-in time starts at 3:00 PM
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Park Hyatt Suzhou offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.
- No rollaway/extra beds available
- Debit cards not accepted
- Staffed front desk
- Carbon monoxide detector
- Smoke detector
- Security system
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property is not currently implementing any enhanced cleaning measures
- Individually wrapped food options are available
- Individually wrapped food options are available for breakfast
- Individually wrapped food options are available for lunch
- Individually wrapped food options are available for dinner
- Individually wrapped food options are available through room service
- No gap period between guests' stays
- Staff temperature checks are not conducted regularly
- Temperature checks are available to guests
- Property confirms they are implementing guest safety measures
- Contactless check-out is not available
- Cashless transactions are available
- Masks are not compulsory at the property
- Contactless food service / room service is not available
- Reservation is not required for facilities on site
- Mobile key entry is not available
- Food service has been amended for enhanced safety
- Property does not offer on-site COVID-19 testing
- Property does not require health documentation at check-in
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately CNY 188–188 for adults, and CNY 94–188 for children
- Airport shuttle fee: CNY 1300 per vehicle (one-way)
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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