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Pan Pacific Suzhou

4.5 star property
Riverwalk hotel with 3 restaurants and fitness centre

Choose dates to view prices

Photo gallery for Pan Pacific Suzhou

3 restaurants, breakfast, lunch, dinner served; international cuisine
Garden
Land view from property
Premier Balcony Suite
3 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Check out the area

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Popular LocationShantang Street5 min drive
  • Popular LocationSuzhou Museum5 min drive
  • Popular LocationHumble Administrator's Garden5 min drive
  • AirportSuzhou (SZV)37 min drive

Room options

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Minibar
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms

Family Two Bedrooms

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
2 bedrooms
Blackout curtains
Down duvet
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
Bathrobes
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Large Single Bed

View all photos for Premier Balcony King

Premier Balcony King

Premier Balcony King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
Bathrobes
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Balcony Twin

Premier Balcony Twin

Premier Balcony Twin

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 36 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Balcony Suite

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
Separate bedroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
2 bedrooms
Blackout curtains
Down duvet
Private bathroom
  • 64 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
Separate bedroom
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$154
for 1 night
includes taxes & fees
27 May - 28 May
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About the area

Suzhou

Pan Pacific Suzhou puts you in the centre of Suzhou, 4.6 km (2.8 mi) from Shantang Street and 4.7 km (2.9 mi) from Suzhou Museum. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a sauna. .The buffet restaurant, 萃英园全日餐厅, serves international cuisine and is open for breakfast and dinner. Enjoy the gym, outdoor tennis court, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a business centre and concierge services. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking. .Sights within a 10-minute drive of this Suzhou Old Town hotel include Humble Administrator's Garden and Hanshan Temple.

What's nearby

  • Pingjiang Street - 4 min drive
  • Shantang Street - 5 min drive
  • Suzhou Museum - 5 min drive
  • Humble Administrator's Garden - 5 min drive
  • Hanshan Temple - 9 min drive

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • 清华酒楼 - 8 min walk
  • AVANTI Restaurant - 4 min walk
  • 江南公社 - 6 min walk
  • A+ a休闲食品 - 4 min walk
  • 高原红茶酒吧 - 3 min walk

About this property

Pan Pacific Suzhou

Riverwalk hotel with 3 restaurants and fitness centre
Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 3 restaurants on site. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, a vending machine, and gift shops/newsstands are also featured at Pan Pacific Suzhou.

This Suzhou hotel is smoke free.

  • 336 guestrooms or units
  • 5 levels
  • 3 buildings
  • 3 dining venues
  • Conference rooms
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1999
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 3 restaurants

Restaurants on site

  • 吴宫瑞面
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Indoor pool
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CNY 258.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 for adults and from CNY 64 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 258.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • The seasonal pool will open on 15 July and close on 30 September.
  • Pool access available from 7:00 AM to 9:30 PM
  • Up to 2 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Suzhou?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 19 May 2024 start from AU$123.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Suzhou?

Onsite parking is limited.

Does Pan Pacific Suzhou have a pool?

Pan Pacific Suzhou has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 9:30 PM (Seasonal outdoor pool open from July 15 to September 30).

What luxury perks are available at Pan Pacific Suzhou?

Pan Pacific Suzhou features an indoor pool, a steam room and 3 restaurants.

Does Pan Pacific Suzhou serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Pan Pacific Suzhou?

No, Pan Pacific Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Pan Pacific Suzhou?

Yep, you can grab a meal at Pan Pacific Suzhou's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Suzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Suzhou?

No, pets and service animals are not allowed.

Pan Pacific Suzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 331 reviews" "
Rating 8 - Good. 96 out of 331 reviews" "
Rating 6 - Okay. 34 out of 331 reviews" "
Rating 4 - Poor. 13 out of 331 reviews" "
Rating 2 - Terrible. 1 out of 331 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Lan

The rooms we had were noisy and mine had an old carpet smell. This hotel is due for a renovation and upgrades.
Stayed 15 nights in Nov 2023

8/10 Good

Rong, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaped SuZhou style garden, very relaxing, staff was friendly and accommodating. The only negative we encountered was poor air conditioning performance. Not cooling the room at all.
Stayed 2 nights in Nov 2023

10/10 Excellent

Zi Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front porter was extremely friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Jun Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historical and pretty hotel. Impressive service too!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

fatiha

Liked: Cleanliness
The hotel is beautiful and unique . Far from the downtown. No room service and very limited foreign langage speakers among the staff.
Stayed 2 nights in Jun 2023

8/10 Good

Nic, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Stayed 1 night in Sep 2019

6/10 Okay

MGF, New York, NY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
Stayed 2 nights in Sep 2019