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Pan Pacific Suzhou

4.5 star property
Riverwalk hotel with 4 restaurants and fitness centre

Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe King
Meeting facility
Café
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
The current price is AU$103
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Shantang Street
    ‪5 min drive‬
  • Suzhou Museum
    ‪6 min drive‬
  • Humble Administrator's Garden
    ‪6 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪34 min drive‬

Room options

View all photos for Premier Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Down duvet
2 bedrooms
Blackout curtains
Bathrobes
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier King

Premier King

Premier King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
2 bedrooms
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View Twin

Premier View Twin

Premier View Twin

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Two Bedrooms

Family Two Bedrooms

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King

Premier Balcony King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
2 bedrooms
Bathrobes
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
2 bedrooms
Bathrobes
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier King Grande

Premier King Grande

Premier King Grande

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

Highlights

Balcony
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
2 bedrooms
Bathrobes
Hairdryer
  • 36 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier View King

Premier View King

Premier View King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Room

Family King Room

Family King Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
  • 64 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Suite

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
Down duvet
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Pagpda Suite

2 bedrooms, down duvets, minibar, in-room safe

Executive Pagpda Suite

  • Sleeps 2

View all photos for Premier Balcony Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony Twin

  • Sleeps 2

View all photos for Premier View King

2 bedrooms, down duvets, minibar, in-room safe

Premier View King

  • Sleeps 2

View all photos for Premier Balcony King

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony King

  • Sleeps 2

View all photos for Family Triple Room

2 bedrooms, down duvets, minibar, in-room safe

Family Triple Room

  • Sleeps 3

View all photos for Premier View Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier View Twin

  • Sleeps 2

View all photos for Two Bedroom Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Deluxe Twin

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Twin

  • Sleeps 2

View all photos for Premier Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier Twin

  • Sleeps 2

View all photos for Family Two Bedrooms

2 bedrooms, down duvets, minibar, in-room safe

Family Two Bedrooms

  • Sleeps 4

View all photos for Deluxe Room (2 beds)

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Standard 2-bed Room

2 bedrooms, down duvets, minibar, in-room safe

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier King

2 bedrooms, down duvets, minibar, in-room safe

Premier King

  • Sleeps 2

View all photos for Family Suite

2 bedrooms, down duvets, minibar, in-room safe

Family Suite

  • Sleeps 3

View all photos for Deluxe Room (Double Bed)

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Suite

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Suite

  • Sleeps 2

View all photos for Premier Balcony Suite

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony Suite

  • Sleeps 2

View all photos for Triple Bedroom Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Deluxe King

2 bedrooms, down duvets, minibar, in-room safe

Deluxe King

  • Sleeps 2

About the area

Suzhou

A luxury stay in the heart of Suzhou awaits you at Pan Pacific Suzhou. You'll be 4.6 km (2.8 mi) from Shantang Street and 4.7 km (2.9 mi) from Suzhou Museum. Highlights at this hotel include 4 restaurants, an indoor swimming pool and a sauna. .The buffet restaurant, 萃英园全日餐厅, serves international cuisine and is open for breakfast and dinner. Enjoy the gym, outdoor tennis court, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 4.5-property class Suzhou Old Town hotel include Humble Administrator's Garden and Hanshan Temple.

What's nearby

  • Guanqian Street - 3 min drive - 3.4 km
  • Pingjiang Road - 4 min drive - 4.2 km
  • Shantang Street - 5 min drive - 5.0 km
  • Suzhou Museum - 6 min drive - 5.5 km
  • Humble Administrator's Garden - 6 min drive - 5.8 km

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪Hai Ten Lo - ‬1 min walk
  • ‪瑞面馆 Real Restaurant - ‬1 min walk
  • ‪Keyaki Restaurant - ‬1 min walk
  • ‪Tiny Souls - ‬4 min walk
  • ‪A+a休闲食品 - ‬4 min walk

About this property

Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and fitness centre
Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at the luxury Pan Pacific Suzhou.

This 4.5-star Suzhou hotel is smoke free.

  • 336 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • Conference rooms
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1999
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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4.6 out of 5, Wonderful, 55 reviews
The price is AU$98
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 9:30 PM
  • Up to 2 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Suzhou?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 21 Sept 2025 start from AU$103.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Suzhou?

Onsite parking is limited.

Is there a spa on site at Pan Pacific Suzhou?

There's no onsite spa, but this property does offer spa services.

Does Pan Pacific Suzhou have a pool?

Pan Pacific Suzhou has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 9:30 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at Pan Pacific Suzhou?

Pan Pacific Suzhou features an indoor pool, a steam room and 4 restaurants.

Does Pan Pacific Suzhou serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Pan Pacific Suzhou?

No, Pan Pacific Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Pan Pacific Suzhou?

Yep, you can grab a meal at Pan Pacific Suzhou's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Suzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Suzhou?

No, pets and service animals are not allowed.

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 424 reviews
Rating 8 - Good. 112 out of 424 reviews
Rating 6 - Okay. 37 out of 424 reviews
Rating 4 - Poor. 14 out of 424 reviews
Rating 2 - Terrible. 2 out of 424 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.
Breakfast area with great view
Hotel lobby
Two bedroom suite, main bedroom
Hotel courtyard
Stayed 1 night in Jun 2025

10/10 Excellent

Rongxuan

Liked: Amenities
The Panmen area is excellent!
Stayed 2 nights in Jun 2025

10/10 Excellent

JiaQing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is excellent,with nice shower,big gardens
Hotel view
Lobby entrance
Robot service
Stayed 1 night in Jun 2025

10/10 Excellent

Jordyn

Stayed 2 nights in Apr 2025

10/10 Excellent

Hera

Stayed 5 nights in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Big old place

Hotel is big, busy, service is mediocre.
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Stayed 1 night in May 2025

10/10 Excellent

Chi Tim Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅
Lobby
Inside room
In side room
Stayed 3 nights in Apr 2025

10/10 Excellent

Kam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s more like a resort than a regular hotel. It has a private park on site.
Stayed 6 nights in Apr 2025

2/10 Terrible

Wang Da Ansley

Stayed 2 nights in Apr 2025

10/10 Excellent

S H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Stayed 2 nights in Apr 2025

10/10 Excellent

Hiu-Man

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.
Stayed 3 nights in Apr 2025

8/10 Good

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.
Stayed 2 nights in Apr 2025

10/10 Excellent

Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and services, serene atmosphere surrounded by the garden
Stayed 2 nights in Apr 2025

10/10 Excellent

Daiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good and convenient.
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.
Stayed 2 nights in Mar 2025

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.
Stayed 2 nights in Mar 2025

10/10 Excellent

Min-On

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town
Stayed 1 night in Mar 2025

8/10 Good

giorgio, Brooklyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Pei Wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.
Stayed 4 nights in Dec 2024

10/10 Excellent

JOO TECK

Liked: Cleanliness
Hotel look old and not well maintains.

6/10 Okay

Verified traveller

Liked: Cleanliness
Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment
Stayed 3 nights in Dec 2024

8/10 Good

Sock Leng

Stayed 2 nights in Dec 2024