4/10 Poor
Andrew
Business traveller
25 Jan 2024
Disturbing events
Looking forward to a two night stay, pleasant check in, bar and restaurant staff excellent. Rooms quite average although a little tired in places. During night one was awoken a 03-00 by a very loud shrill alarm, assumed it was a fire alarm. Upon establishing this was not the case, it was eventually traced to a small inconspicuous box just above the skirting below the air-conditioning controls. Called reception, a member of staff called with advice to evacuate the room asap, and a key for an alternative room to use for the remainder of the night. I returned in the morning to retrieve my things; the alarm was still ringing and could be heard some distance away, I would guess that is part of its function.
I understand these events can occur, my criticism is that no explanation or apology was offered, and even upon serious enquiry I was only informed the the "gas detector was related to leaks from the air conditioning unit". Furthermore there was no attempt a any kind of goodwill gesture in recognition of what could have been a dangerous situation, and was at minimum a very disturbed night, spoiling the following day.
Andrew
Stayed 2 nights in Jan 2024