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Sheraton Springfield Monarch Place Hotel

3.5 star property
Pet-friendly hotel connected to a shopping centre in Springfield with 2 restaurants

Photo gallery for Sheraton Springfield Monarch Place Hotel

Property amenity
2 restaurants, breakfast, dinner served; American cuisine
Pub
Indoor pool, pool loungers
Pub

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Gym
  • Breakfast available
  • Room service
  • Parking available
The current price is AU$266
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
1 Monarch Place, Springfield, MA, 01144
  • Place, MassMutual Center
    ‪3 min walk‬
  • Place, MGM Springfield
    ‪5 min walk‬
  • Place, Naismith Memorial Basketball Hall of Fame
    ‪13 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.4 out of 10
Very good
(18 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

7.8 out of 10
Good
(18 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living area

Presidential Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View, Corner

Suite, 1 King Bed, City View, Corner

Suite, 1 King Bed, City View, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, City View, Corner

Club Suite, 1 King Bed, City View, Corner

Club Suite, 1 King Bed, City View, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • Sleeps 4
  • 2 Queen Beds

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About the area

Springfield

Sheraton Springfield Monarch Place Hotel places you in the centre of Springfield, connected to a shopping centre and within just a 15-minute stroll of popular places like MGM Springfield and Naismith Memorial Basketball Hall of Fame. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .The restaurant, PICKS Restaurant, is open for breakfast and dinner. MVP.pub is the hotel's own pub. Enjoy the gym and pool loungers. 37997 square feet (3530 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and spa services. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3.5-property class Metro Center hotel include Six Flags New England and Eastern States Exposition.

What's nearby

  • MassMutual Center - 3 min walk - 0.3 km
  • MGM Springfield - 5 min walk - 0.5 km
  • Naismith Memorial Basketball Hall of Fame - 13 min walk - 1.1 km
  • Springfield Armory - 19 min walk - 1.7 km
  • Baystate Medical Center - 2 min drive - 2.5 km

Getting around

  • Springfield Union Station - 9 min walk
  • Hartford, CT (BDL-Bradley Intl.) - 22 min drive

Restaurants

  • ‪White Lion Brewing - ‬3 min walk
  • ‪Dunkin' - ‬2 min walk
  • ‪Student Prince - ‬4 min walk
  • ‪Palazzo Cafe - ‬4 min walk
  • ‪Theodore's Blues, Booze, and BBQ - ‬5 min walk

About this property

Sheraton Springfield Monarch Place Hotel

Pet-friendly hotel connected to a shopping centre in Springfield with 2 restaurants
Sheraton Springfield Monarch Place Hotel offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 37997 square feet (3530 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Springfield Monarch Place Hotel. For a fee, parking is available.

  • 1 building
  • 325 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Conference rooms
  • 37997 sq ft of conference space
  • 3530 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
Sheraton Springfield Monarch Place Hotel offers 325 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. 60-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Meeting facility
Marriott Springfield Downtown
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 973 reviews
The price is AU$249
includes taxes & fees
16 Nov - 17 Nov
Marriott Springfield Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 19.95 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 to 22.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • MVP.pub
  • PICKS Restaurant
  • Starbucks Coffee

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (37,997 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 500.00 per stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 0.5 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.95 to 22.95 per person
  • Covered self-parking fee: USD 19.95 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004052812
This property accepts credit cards and debit cards
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0004052812. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. For guests' safety, the property includes a deadbolt lock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hotel Springfield
Sheraton Monarch
Sheraton Monarch Place
Sheraton Monarch Place Hotel
Sheraton Springfield Hotel
Sheraton Springfield Monarch
Sheraton Springfield Monarch Place
Sheraton Springfield Monarch Place Hotel
Springfield Monarch Place Hotel
Springfield Sheraton
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Springfield Monarch
Sheraton Springfield Monarch Place Hotel Hotel
Sheraton Springfield Monarch Place Hotel Springfield
Sheraton Springfield Monarch Place Hotel Hotel Springfield

Frequently asked questions

What is the cancellation policy at Sheraton Springfield Monarch Place Hotel?

Sheraton Springfield Monarch Place Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Springfield Monarch Place Hotel?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Sheraton Springfield Monarch Place Hotel on 23 Nov 2025 start from AU$264.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Springfield Monarch Place Hotel?

Yep, Sheraton Springfield Monarch Place Hotel has a covered self car park with in/out privileges for USD 19.95 per night.

Are there any beaches close to Sheraton Springfield Monarch Place Hotel?

The closest beach to Sheraton Springfield Monarch Place Hotel is Haviland Pond Beach (12.3 km).

Is there a spa on site at Sheraton Springfield Monarch Place Hotel?

There's no onsite spa, but this property does offer services like massages.

Does Sheraton Springfield Monarch Place Hotel have a pool?

Sheraton Springfield Monarch Place Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Sheraton Springfield Monarch Place Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Springfield Monarch Place Hotel.

Is Sheraton Springfield Monarch Place Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Sheraton Springfield Monarch Place Hotel is a hit with families.

Does Sheraton Springfield Monarch Place Hotel serve breakfast?

You bet, cooked-to-order breakfast is offered on weekdays between 6:30 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Sheraton Springfield Monarch Place Hotel?

No, Sheraton Springfield Monarch Place Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Springfield Monarch Place Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Springfield Monarch Place Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Sheraton Springfield Monarch Place Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 391 out of 1002 reviews
Rating 8 - Good. 349 out of 1002 reviews
Rating 6 - Okay. 144 out of 1002 reviews
Rating 4 - Poor. 59 out of 1002 reviews
Rating 2 - Terrible. 59 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service thanks again!
Stayed 1 night in Jul 2025

8/10 Good

Dany, Attleboro

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

DAWN MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful amenities and courtesy employees
Stayed 1 night in May 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great, nice room
Stayed 1 night in Jun 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Keisuke

Stayed 1 night in Jun 2025

8/10 Good

Dwayne

Travelled with partner
Liked: Amenities
It was quite. Near everything in the area. I didn’t like that the shower head was broken and repaired with a rubber band.it slid off and hit me on the head while showering.
Stayed 2 nights in Jul 2025

10/10 Excellent

Heming

Stayed 2 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Stayed 1 night in Jun 2025

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and very quiet and the staff was very pleasant and helpful
Stayed 1 night in Jun 2025

8/10 Good

Maria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The service not the friendliest front desk.
Stayed 2 nights in Mar 2025

2/10 Terrible

Regina

Stayed 1 night in Jun 2025

8/10 Good

Cliff

Liked: Cleanliness, amenities
Excellent location. Convenient for everything. Comfortable. Quiet. Clean. All the furniture and decor in the room was outdated. Furniture and cabinets were scuffed up and barely operational. Wallpaper was beginning to curl and buckle.
Stayed 1 night in Jun 2025

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was ok 3 out of 5 stars. Parking was a pain and fills up quickly forcing you to park across the street. The pool was nice but dining was limited and few decent restaurants within walking distance. Starbucks had weird hours, they were closed on Saturdays and at 2pm on Friday. The worse part was we paid for club access and there was nothing to eat/snack in the club, it only had water and soda. When my wife complained and asked it it would be restocked the staff said we don’t stock the club access on weekends because not enough people stay there. What a horrible answer and a lie because there was no parking available on a Friday night. Staff was very rude and wouldn’t let us check in 30 mins early because supposedly there were no rooms ready, which didn’t make sense because they said they didn’t stock club access because hardly anyone stays over the weekend. Nice hotel, nice amenities but horrible staff and food. This property could be much better with a new staff and management.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable. Staff extremely helpful and friendly.
Stayed 1 night in May 2025

10/10 Excellent

Dean

Stayed 1 night in May 2025

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the hotel was conveniently located near the casino which is where we went The check in was easy but was told that there was a $20 parking fee because their lower garage was full, so assuming they also owned the garage right across the street, so charged my card the $20 and was told NOT to pay the fee again when exiting the garage in the am…. Come to find out, we couldn’t leave the garage without paying because they don’t own that garage, I believe the woman I spoke to when I called back to see how to get out without paying again said it was owned by the Marriott next door….so was a little put off that the Sheraton is collecting money for people to pay to park when it’s not even their garage and it took us an extra 15 min just to get out of there And when speaking to the woman that was working in the am about how to exit out, she was a little bit rude about us not being in their garage , but we were told it was full BUT ….it was the most comfortable bed and bedding I have ever slept in in my life!
Stayed 1 night in May 2025

6/10 Okay

Tracey

Stayed 3 nights in May 2025

6/10 Okay

Robin

Hotel was ok but the surrounding area and harage felt very unsafe and dirty.
Stayed 1 night in May 2025

8/10 Good

Melanie

Stayed 1 night in May 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Celio

Stayed 1 night in May 2025

8/10 Good

Reece

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed! Nice establishment for the money
Stayed 1 night in May 2025

6/10 Okay

Maricel

Stayed 1 night in May 2025