2/10 Terrible
Steve
Business traveller
9 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Singularly the worst hotel I have ever been to. I remember the Brambletye in its heyday and the photos looked fabulous (they are obviously very old photos) so, when I had to stay locally I booked without looking at Trip Advisor reviews. Never will I make that mistake again. It looks like nothing has been cared for in decades. Worn carpets, tired woodwork and the unpleasant odour of curry and damp everywhere.
My introduction to this monstrosity was via their car park where the bang to my car’s shock absorbers as I descended and rose through ridiculously deep pot holes was so bad I thought I’d hit something. When cars are parked both sides of the entrance you cannot see the potholes until you turn into them.
I didn’t take pictures of the hotel as, on a hot 24 degree day I got my key, went towards my allocated room, passing radiators on full blast (!) and entered a room that hasn’t been modernised for well over 20 years. I turned round, exited quickly and gave my key back to the one member of staff and said ‘I cannot stay here, it is absolutely awful’ and got a weak reply of ‘I’m sorry’ and I left.
It has taken me 3 weeks and many emails to get a full refund via Expedia through whom I booked and who still show a rating of 7.6 out of 10!despite my complaints.
Absolutely avoid. Minus 5 star rating!
Steve
Stayed 1 night in Jul 2025