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3.7 out of 5

"nice bars and sitting area but we waited a long time for service. " More

By a verified traveller on Wed 12 Sep 2018

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Hotel Description

Crowne Plaza London- Gatwick Airport puts you in the heart of Crawley, steps from Manor Royal Business Park and within a 20-minute stroll of Crawley Town Hall. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

All 294 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include soaking tubs and free toiletries. Hair dryers, irons/ironing boards, and desks are also available.

A day of pampering can include massages, facials, and mani/pedis. The restaurant, Cube Restaurant, is open for breakfast and dinner. Bar 92 is the hotel's own bar, serving drinks along with brunch and lunch. Business travelers can take advantage of a 24-hour business center and conference space. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning English breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a 30-minute drive of this 4-star Crawley hotel include Lingfield Park Racecourse and Golf Club and Ashdown Forest.

Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$100* Per night/room 23 Apr. - 24 Apr.

Room, 1 Double Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Crowne Plaza London- Gatwick Airport ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza London- Gatwick Airport

Everyone (3)
4 out of 5
nice bars and sitting area but we waited a long time for service.

Posted by , from Melbourne on 12 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by Jenni

Many thanks for your valued feedback

3 out of 5

Transit hotel

Nice hotel if a little dated. Only stayed one night but it is a taxi from Gatwick and taxi to the train station also. I would return if I was touring the town but if transiting, I'd stay closer to the airport.

Posted by , from Singapore on 16 Jun. 2016

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Comment from Hotel Management

2 Jul. 2016 by Guest Relations

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you had an enjoyable overnight stay with us. The Hotel is situated approximately 3 miles from Gatwick Airport, we are very sorry if you were not made aware of this when making your reservation. I do hope we will be able to welcome you back to the Hotel sometime in the Future. Kind Regards Natasha Selby Guest Relations Manager

4 out of 5

Very comfortable and quiet

Location: This Hotel is not served by any Airport Buses, you have to get a local bus. This would have been nice to know.
For some reason I was given a Wheelchair Accessable room which was huge.

Posted by on 31 May 2016

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Comment from Hotel Management

5 Jun. 2016 by Guest Relations Manager

Dear Guest, Thank you for taking the time to review our recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies that you were not made aware that the Hotel does not operate a shuttle bus service. However I was pleased that you found your room to be very comfortable and quiet. I do hope that we will be able to welcome you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager

About the Crowne Plaza London- Gatwick Airport

Location Langley Drive, Crawley, England RH11 7SX

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, spa services, and a terrace are also featured at the business-friendly Crowne Plaza London- Gatwick Airport. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Crawley hotel.

  • 1 building
  • 294 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Gatwick Airport (LGW) (10.3 km / 6.4 mi)
  • Train station: Crawley Station (2 km / 1.3 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza London- Gatwick Airport offers 294 air-conditioned accommodations with safes and coffee/tea makers. 26-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.

Cube Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Bar 92 - This bar serves brunch, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Self parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel London Airport Gatwick
  • Crowne Plaza London Gatwick Airport
  • Crawley Crowne Plaza
  • Crowne Plaza Crawley
  • Crowne Plaza London-Gatwick Airport Hotel Crawley
  • Crowne Plaza London Gatwick Airport Hotel
  • Crowne Plaza London Gatwick
  • Crowne Plaza London Gatwick Airport
  • Crowne Plaza London- Gatwick Airport Hotel
  • Crowne Plaza London- Gatwick Airport Crawley
  • Crowne Plaza London Gatwick Airport an IHG Hotel
  • Crowne Plaza London- Gatwick Airport Hotel Crawley

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.