2/10 Terrible
David
Travelled with partner
27 Feb 2024
Disliked: Cleanliness, staff & service
Walked in to find out price of room for the night. Was $24 more than online. Booked online room in lobby while deskman was watching. I heard a ding on his computer notifying him of another room being booked. I asked if that was my booking. He said yes and continued to book me in. Only problem was, he was booking me into another room and charging me double. I didn't notice this till I got to the room and checked my account. I went back downstairs to check it because mistakes can be made. I was told to cancel the expedia reservation and keep his higher priced room. I was too wiped out to argue that late at night, so I waited till morning to hopefully find someone who cared. I didn't find anyone. Same guy from the night before said he would finally cancel his room and reimburse my charge. Did get it, but seemed like they were hoping I wouldn't notice.
David
Stayed 1 night in Feb 2024