Seer Green & Jordans Station accommodation from AU$110

Beautiful location.Breakfast was basic. Staff were very friendly! I was disappointed that you had to pay extra £5 to enter the spa. We weren’t allowed to use the gym without membership. It’s a hotel and spa so I did not expect extra charge. Also no bathrobes even to hire. Disappointing for the money and to only receive a basic service.

This is our third visit to The Crazy Bear, but has now, I have been informed by the staff changed ownership and sadly it is not the place it used to be. The only area now to sit, chat and drink in is in the bar....gone are the cosy Moroccan styled areas inside the building. The pool area has also been changed. The day beds have gone, and now has no character. We have stayed in the decadent rooms, the slightly smaller rooms as well, but this time opted for the snug room. Oh my goodness, far too small, i would definitely not recommend. The staff are all friendly, but the ambience/atmosphere has left the building with the previous owners. Now it seems all about maximum dining area. The quirkiness of The Crazy Bear has gone, and sadly we would not return again.

First overnight trip with our newborn baby (3 months old) to celebrate Mother’s day. Lovely, welcoming, greeting and checked into a fabulous room. However, a few hours into the evening we noticed an electrical beeping noise just outside our room which we knew would keep us (and the baby) up overnight. Front of house staff came to investigate and identified the noise in a small attic space just outside our room and said they would work to fix the problem. In the meantime we went to the Resident’s Lounge for a relaxed dinner. Having ordered our food, I received a call to say the problem could not be repaired but that we would be moved into a new room. I left the restaurant to pack up our stuff so that the staff could move our bags. The food arrived in my absence so my wife asked if it could be delayed until I returned but incredibly rude Resident’s Lounge staff scorned that they had waited as long as they could, sending my wife into tears. Extremely disappointing sequence of events. We raised this with Catherine, the duty manager, who thankfully could not have been more helpful. She took the time to listen, apologise and took the cost of the meal off our bill. She has since e-mailed me to apologise once more and to tell us that she would personally take care of us on any future visit to Cliveden. I am grateful to Catherine but, given the price point, the overall experience was not fitting of such a hotel.