Sandstone Holiday Packages

The room is nice and clean that's as far as it goes for me. Over heard the guys at valet discussing which guests are cheap and who are acting like they have it and don't because of not receiving a tip; this is not an all inclusive hotel tipping should be by discretion everything in the hotel is at a cost even to have the refrigerator empty is at a cost if you dont want them.to stock it. Room service came asked if we wanted our room cleaned i asked for them to come back in 30 minutes because we were heading out we came back around 1am the room wasn't clean..called guest services they said they would send someone to change the bed and bring new sheets waited for 45 minutes no one came called back then I was told they can't change the bedding in the room the only can drop off the sheets and we do it ourselves; there is a daily resort cleaning fee they is required at the time of stay and my room wasn't cleaned through out my entire stay. I would never stay at another virgin property ever or recommend it.

The staff was very friendly. Check in was immediate and quick. Keys to the room ready in under 2 minutes. The property is neglected. It is also a welfare motel with long term rentals as evidenced by pets, children’s toys, and behaviors of the residents. There is parking available, however it’s overloaded by the people that live there, and also by the inventory of a used car salesman that shares the adjacent connected parking lot. An excessive amount of cars are on the property, they are double and triple parked. The interior of the room was spacious, but needed maintenance and repairs. The bathroom shower was decaying, cracked tiles and tile grout was crumbling. No amount of bleach could clean the embedded grime and turn the decay clean, it requires a total replacement. We did not use the shower as we were not going to stand inside it. My husband is an exterminator has 3 licenses commercial, residential, and community pesticide application. He checked the room thoroughly. It is clean, no bugs. He was impressed and encouraged, which he said is good that they keep the place clean. The sheets were clean, the mattress was also in good condition and free of major staining. The housekeeping did an amazing job given the state of the room’s structural age and condition. We were on the second floor top level, the metal stairs were weakened with rust, creaking, and felt unstable in spots where the rot was the worst. The place was peaceful and quiet at night. Appliances clean & worked

The hotel is in a very good location. It could be a little cleaner but overall was good.